User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 21st April 2022Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Performance"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Details"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Percentage of complaints dealt with within response times.Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Value

Apr 07/08

87.50%

   

May 07/08

83.33%

   

Jun 07/08

65.85%

   

Jul 07/08

71.15%

   

Aug 07/08

72.06%

   

Sep 07/08

74.67%

   

Oct 07/08

72.83%

   

Nov 07/08

69.91%

   

Dec 07/08

70.60%

   

Jan 07/08

85.70%

   

Feb 07/08

75.58%

   

Mar 07/08

74.32%

   

Apr 08/09

85.19%

   

May 08/09

86.21%

   

Jun 08/09

74.41%

   

Jul 08/09

72.73%

   

Aug 08/09

74.47%

   

Sep 08/09

73.47%

   

Oct 08/09

71.43%

   

Nov 08/09

69.12%

   

Dec 08/09

73.42%

   

Jan 08/09

78.13%

   

Feb 08/09

82.64%

   

Mar 08/09

83.46%

   

Apr 09/10

77.78%

   

May 09/10

89.47%

   

Jun 09/10

85.71%

   

Jul 09/10

87.50%

   

Aug 09/10

90.70%

   

Sep 09/10

93.44%

   

Oct 09/10

94.20%

   

Nov 09/10

95.12%

   

Dec 09/10

95.70%

   

Jan 09/10

96.08%

   

Feb 09/10

96.67%

   

Mar 09/10

97.06%

   

Apr 10/11

100.00%

   

May 10/11

100.00%

   

Jun 10/11

100.00%

   

Jul 10/11

100.00%

   

Aug 10/11

100.00%

   

Sep 10/11

100.00%

   

Oct 10/11

100.00%

   

Nov 10/11

100.00%

   

Dec 10/11

100.00%

   

Jan 10/11

100.00%

   

Feb 10/11

100.00%

   

Mar 10/11

100.00%

   

Apr 11/12

100.00%

   

May 11/12

100.00%

   

Jun 11/12

100.00%

   

Jul 11/12

100.00%

   

Aug 11/12

100.00%

   

Sep 11/12

100.00%

   

Oct 11/12

100.00%

   

Nov 11/12

100.00%

   

Dec 11/12

100.00%

   

Jan 11/12

100.00%

   

Feb 11/12

100.00%

   

Mar 11/12

100.00%

   

Apr 12/13

50.00%

   

May 12/13

45.00%

   

Jun 12/13

37.14%

   

Jul 12/13

37.50%

   

Aug 12/13

38.09%

   

Sep 12/13

41.25%

   

Oct 12/13

44.21%

   

Nov 12/13

45.71%

   

Dec 12/13

46.01%

   

Jan 12/13

47.24%

   

Feb 12/13

48.57%

   

Mar 12/13

49.33%

   

Apr 13/14

83.00%

   

May 13/14

75.00%

   

Jun 13/14

72.00%

   

Jul 13/14

63.00%

   

Aug 13/14

60.00%

   

Sep 13/14

59.00%

   

Oct 13/14

63.00%

   

Nov 13/14

62.00%

   

Dec 13/14

61.00%

   

Jan 13/14

55.00%

   

Feb 13/14

52.00%

   

Mar 13/14

55.00%

   

Apr 14/15

40.00%

   

May 14/15

56.00%

   

Jun 14/15

65.00%

   

Jul 14/15

64.00%

   

Aug 14/15

56.00%

   

Sep 14/15

57.00%

   

Oct 14/15

53.00%

   

Nov 14/15

51.00%

   

Dec 14/15

56.00%

   

Jan 14/15

60.00%

   

Feb 14/15

63.00%

   

Mar 14/15

65.00%

   

Apr 15/16

47.00%

   

May 15/16

59.00%

   

Jun 15/16

61.00%

   

Jul 15/16

59.00%

   

Aug 15/16

60.00%

   

Sep 15/16

59.00%

   

Oct 15/16

61.00%

   

Nov 15/16

61.00%

   

Dec 15/16

62.00%

   

Jan 15/16

61.00%

   

Feb 15/16

61.00%

   

Mar 15/16

73.00%

   

Apr 16/17

83.33%

   

May 16/17

86.11%

   

Jun 16/17

84.09%

   

Jul 16/17

75.93%

   

Aug 16/17

73.44%

   

Sep 16/17

70.37%

   

Oct 16/17

71.29%

   

Nov 16/17

65.00%

   

Dec 16/17

66.00%

   

Jan 16/17

64.34%

   

Feb 16/17

62.96%

   

Mar 16/17

63.57%

   

Apr 17/18

85.71%

   

May 17/18

88.00%

   

Jun 17/18

84.61%

   

Jul 17/18

85.71%

   

Aug 17/18

84.61%

   

Sep 17/18

83.30%

   

Oct 17/18

82.89%

   

Nov 17/18

82.02%

   

Dec 17/18

82.17%

   

Jan 17/18

83.33%

   

Feb 17/18

83.21%

   

Mar 17/18

81.36%

   

Apr 18/19

90.00%

   

May 18/19

95.00%

   

Jun 18/19

89.18%

   

Jul 18/19

87.27%

   

Aug 18/19

88.17%

   

Sep 18/19

86.32%

   

Oct 18/19

92.30%

   

Nov 18/19

92.40%

   

Dec 18/19

95.27%

   

Jan 18/19

95.16%

   

Feb 18/19

93.00%

   

Mar 18/19

91.00%

   

Apr 19/20

91.00%

   

May 19/20

72.00%

   

Jun 19/20

76.00%

   

Jul 19/20

75.00%

   

Aug 19/20

77.00%

   

Sep 19/20

75.00%

   

Oct 19/20

80.00%

   

Nov 19/20

81.00%

   

Dec 19/20

82.00%

   

Jan 19/20

80.00%

   

Feb 19/20

78.00%

   

Mar 19/20

83.00%

   

Apr 20/21

100.00%

   

May 20/21

88.00%

   

Jun 20/21

90.00%

   

Jul 20/21

88.00%

   

Aug 20/21

90.00%

   

Sep 20/21

81.00%

   

Oct 20/21

82.00%

   

Nov 20/21

80.00%

   

Dec 20/21

89.00%

   

Jan 20/21

81.00%

   

Feb 20/21

81.00%

   

Mar 20/21

82.00%

   

Apr 21/22

84.00%

   

May 21/22

85.00%

   

Jun 21/22

93.00%

   

Jul 21/22

85.00%

   

Aug 21/22

84.00%

   

Sep 21/22

81.00%

   

Oct 21/22

82.00%

   

Nov 21/22

80.00%

   

Dec 21/22

75.00%

   

Jan 21/22

75.00%

   

Feb 21/22

74.00%

   

Mar 21/22

73.00%

   

Use the object below to change the remedial action/commentry and baseline on performance for the performance indicator