| a. Complaints Dealt with Within Response Times |
|
| Percentage of complaints dealt with within response times. |
|
| NOTE: All iperformance shown relates to cumulative (year to date) data unless stated. |
|
|
|
|
Month |
|
Value |
|
Apr 07/08 |
|
87.50% |
|
May 07/08 |
|
83.33% |
|
Jun 07/08 |
|
65.85% |
|
Jul 07/08 |
|
71.15% |
|
Aug 07/08 |
|
72.06% |
|
Sep 07/08 |
|
74.67% |
|
Oct 07/08 |
|
72.83% |
|
Nov 07/08 |
|
69.91% |
|
Dec 07/08 |
|
70.60% |
|
Jan 07/08 |
|
85.70% |
|
Feb 07/08 |
|
75.58% |
|
Mar 07/08 |
|
74.32% |
|
Apr 08/09 |
|
85.19% |
|
May 08/09 |
|
86.21% |
|
Jun 08/09 |
|
74.41% |
|
Jul 08/09 |
|
72.73% |
|
Aug 08/09 |
|
74.47% |
|
Sep 08/09 |
|
73.47% |
|
Oct 08/09 |
|
71.43% |
|
Nov 08/09 |
|
69.12% |
|
Dec 08/09 |
|
73.42% |
|
Jan 08/09 |
|
78.13% |
|
Feb 08/09 |
|
82.64% |
|
Mar 08/09 |
|
83.46% |
|
Apr 09/10 |
|
77.78% |
|
May 09/10 |
|
89.47% |
|
Jun 09/10 |
|
85.71% |
|
Jul 09/10 |
|
87.50% |
|
Aug 09/10 |
|
90.70% |
|
Sep 09/10 |
|
93.44% |
|
Oct 09/10 |
|
94.20% |
|
Nov 09/10 |
|
95.12% |
|
Dec 09/10 |
|
95.70% |
|
Jan 09/10 |
|
96.08% |
|
Feb 09/10 |
|
96.67% |
|
Mar 09/10 |
|
97.06% |
|
Apr 10/11 |
|
100.00% |
|
May 10/11 |
|
100.00% |
|
Jun 10/11 |
|
100.00% |
|
Jul 10/11 |
|
100.00% |
|
Aug 10/11 |
|
100.00% |
|
Sep 10/11 |
|
100.00% |
|
Oct 10/11 |
|
100.00% |
|
Nov 10/11 |
|
100.00% |
|
Dec 10/11 |
|
100.00% |
|
Jan 10/11 |
|
100.00% |
|
Feb 10/11 |
|
100.00% |
|
Mar 10/11 |
|
100.00% |
|
Apr 11/12 |
|
100.00% |
|
May 11/12 |
|
100.00% |
|
Jun 11/12 |
|
100.00% |
|
Jul 11/12 |
|
100.00% |
|
Aug 11/12 |
|
100.00% |
|
Sep 11/12 |
|
100.00% |
|
Oct 11/12 |
|
100.00% |
|
Nov 11/12 |
|
100.00% |
|
Dec 11/12 |
|
100.00% |
|
Jan 11/12 |
|
100.00% |
|
Feb 11/12 |
|
100.00% |
|
Mar 11/12 |
|
100.00% |
|
Apr 12/13 |
|
50.00% |
|
May 12/13 |
|
45.00% |
|
Jun 12/13 |
|
37.14% |
|
Jul 12/13 |
|
37.50% |
|
Aug 12/13 |
|
38.09% |
|
Sep 12/13 |
|
41.25% |
|
Oct 12/13 |
|
44.21% |
|
Nov 12/13 |
|
45.71% |
|
Dec 12/13 |
|
46.01% |
|
Jan 12/13 |
|
47.24% |
|
Feb 12/13 |
|
48.57% |
|
Mar 12/13 |
|
49.33% |
|
Apr 13/14 |
|
83.00% |
|
May 13/14 |
|
75.00% |
|
Jun 13/14 |
|
72.00% |
|
Jul 13/14 |
|
63.00% |
|
Aug 13/14 |
|
60.00% |
|
Sep 13/14 |
|
59.00% |
|
Oct 13/14 |
|
63.00% |
|
Nov 13/14 |
|
62.00% |
|
Dec 13/14 |
|
61.00% |
|
Jan 13/14 |
|
55.00% |
|
Feb 13/14 |
|
52.00% |
|
Mar 13/14 |
|
55.00% |
|
Apr 14/15 |
|
40.00% |
|
May 14/15 |
|
56.00% |
|
Jun 14/15 |
|
65.00% |
|
Jul 14/15 |
|
64.00% |
|
Aug 14/15 |
|
56.00% |
|
Sep 14/15 |
|
57.00% |
|
Oct 14/15 |
|
53.00% |
|
Nov 14/15 |
|
51.00% |
|
Dec 14/15 |
|
56.00% |
|
Jan 14/15 |
|
60.00% |
|
Feb 14/15 |
|
63.00% |
|
Mar 14/15 |
|
65.00% |
|
Apr 15/16 |
|
47.00% |
|
May 15/16 |
|
59.00% |
|
Jun 15/16 |
|
61.00% |
|
Jul 15/16 |
|
59.00% |
|
Aug 15/16 |
|
60.00% |
|
Sep 15/16 |
|
59.00% |
|
Oct 15/16 |
|
61.00% |
|
Nov 15/16 |
|
61.00% |
|
Dec 15/16 |
|
62.00% |
|
Jan 15/16 |
|
61.00% |
|
Feb 15/16 |
|
61.00% |
|
Mar 15/16 |
|
73.00% |
|
Apr 16/17 |
|
83.33% |
|
May 16/17 |
|
86.11% |
|
Jun 16/17 |
|
84.09% |
|
Jul 16/17 |
|
75.93% |
|
Aug 16/17 |
|
73.44% |
|
Sep 16/17 |
|
70.37% |
|
Oct 16/17 |
|
71.29% |
|
Nov 16/17 |
|
65.00% |
|
Dec 16/17 |
|
66.00% |
|
Jan 16/17 |
|
64.34% |
|
Feb 16/17 |
|
62.96% |
|
Mar 16/17 |
|
63.57% |
|
Apr 17/18 |
|
85.71% |
|
May 17/18 |
|
88.00% |
|
Jun 17/18 |
|
84.61% |
|
Jul 17/18 |
|
85.71% |
|
Aug 17/18 |
|
84.61% |
|
Sep 17/18 |
|
83.30% |
|
Oct 17/18 |
|
82.89% |
|
Nov 17/18 |
|
82.02% |
|
Dec 17/18 |
|
82.17% |
|
Jan 17/18 |
|
83.33% |
|
Feb 17/18 |
|
83.21% |
|
Mar 17/18 |
|
81.36% |
|
Apr 18/19 |
|
90.00% |
|
May 18/19 |
|
95.00% |
|
Jun 18/19 |
|
89.18% |
|
Jul 18/19 |
|
87.27% |
|
Aug 18/19 |
|
88.17% |
|
Sep 18/19 |
|
86.32% |
|
Oct 18/19 |
|
92.30% |
|
Nov 18/19 |
|
92.40% |
|
Dec 18/19 |
|
95.27% |
|
Jan 18/19 |
|
95.16% |
|
Feb 18/19 |
|
93.00% |
|
Mar 18/19 |
|
91.00% |
|
Apr 19/20 |
|
91.00% |
|
May 19/20 |
|
72.00% |
|
Jun 19/20 |
|
76.00% |
|
Jul 19/20 |
|
75.00% |
|
Aug 19/20 |
|
77.00% |
|
Sep 19/20 |
|
75.00% |
|
Oct 19/20 |
|
80.00% |
|
Nov 19/20 |
|
81.00% |
|
Dec 19/20 |
|
82.00% |
|
Jan 19/20 |
|
80.00% |
|
Feb 19/20 |
|
78.00% |
|
Mar 19/20 |
|
83.00% |
|
Apr 20/21 |
|
100.00% |
|
May 20/21 |
|
88.00% |
|
Jun 20/21 |
|
90.00% |
|
Jul 20/21 |
|
88.00% |
|
Aug 20/21 |
|
90.00% |
|
Sep 20/21 |
|
81.00% |
|
Oct 20/21 |
|
82.00% |
|
Nov 20/21 |
|
80.00% |
|
Dec 20/21 |
|
89.00% |
|
Jan 20/21 |
|
81.00% |
|
Feb 20/21 |
|
81.00% |
|
Mar 20/21 |
|
82.00% |
|
Apr 21/22 |
|
84.00% |
|
May 21/22 |
|
85.00% |
|
Jun 21/22 |
|
93.00% |
|
Jul 21/22 |
|
85.00% |
|
Aug 21/22 |
|
84.00% |
|
Sep 21/22 |
|
81.00% |
|
Oct 21/22 |
|
82.00% |
|
Nov 21/22 |
|
80.00% |
|
Dec 21/22 |
|
75.00% |
|
Jan 21/22 |
|
75.00% |
|
Feb 21/22 |
|
74.00% |
|
Mar 21/22 |
|
73.00% |
|
|
|
|
