User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 21st April 2022Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Performance"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Update"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
a. Complaints Dealt with Within Response Times
  

  
  
Percentage of complaints dealt with within response times.
  
NOTE:  All iperformance shown relates to cumulative (year to date) data unless stated.

Month

Value

Apr 07/08

   

87.50%

May 07/08

   

83.33%

Jun 07/08

   

65.85%

Jul 07/08

   

71.15%

Aug 07/08

   

72.06%

Sep 07/08

   

74.67%

Oct 07/08

   

72.83%

Nov 07/08

   

69.91%

Dec 07/08

   

70.60%

Jan 07/08

   

85.70%

Feb 07/08

   

75.58%

Mar 07/08

   

74.32%

Apr 08/09

   

85.19%

May 08/09

   

86.21%

Jun 08/09

   

74.41%

Jul 08/09

   

72.73%

Aug 08/09

   

74.47%

Sep 08/09

   

73.47%

Oct 08/09

   

71.43%

Nov 08/09

   

69.12%

Dec 08/09

   

73.42%

Jan 08/09

   

78.13%

Feb 08/09

   

82.64%

Mar 08/09

   

83.46%

Apr 09/10

   

77.78%

May 09/10

   

89.47%

Jun 09/10

   

85.71%

Jul 09/10

   

87.50%

Aug 09/10

   

90.70%

Sep 09/10

   

93.44%

Oct 09/10

   

94.20%

Nov 09/10

   

95.12%

Dec 09/10

   

95.70%

Jan 09/10

   

96.08%

Feb 09/10

   

96.67%

Mar 09/10

   

97.06%

Apr 10/11

   

100.00%

May 10/11

   

100.00%

Jun 10/11

   

100.00%

Jul 10/11

   

100.00%

Aug 10/11

   

100.00%

Sep 10/11

   

100.00%

Oct 10/11

   

100.00%

Nov 10/11

   

100.00%

Dec 10/11

   

100.00%

Jan 10/11

   

100.00%

Feb 10/11

   

100.00%

Mar 10/11

   

100.00%

Apr 11/12

   

100.00%

May 11/12

   

100.00%

Jun 11/12

   

100.00%

Jul 11/12

   

100.00%

Aug 11/12

   

100.00%

Sep 11/12

   

100.00%

Oct 11/12

   

100.00%

Nov 11/12

   

100.00%

Dec 11/12

   

100.00%

Jan 11/12

   

100.00%

Feb 11/12

   

100.00%

Mar 11/12

   

100.00%

Apr 12/13

   

50.00%

May 12/13

   

45.00%

Jun 12/13

   

37.14%

Jul 12/13

   

37.50%

Aug 12/13

   

38.09%

Sep 12/13

   

41.25%

Oct 12/13

   

44.21%

Nov 12/13

   

45.71%

Dec 12/13

   

46.01%

Jan 12/13

   

47.24%

Feb 12/13

   

48.57%

Mar 12/13

   

49.33%

Apr 13/14

   

83.00%

May 13/14

   

75.00%

Jun 13/14

   

72.00%

Jul 13/14

   

63.00%

Aug 13/14

   

60.00%

Sep 13/14

   

59.00%

Oct 13/14

   

63.00%

Nov 13/14

   

62.00%

Dec 13/14

   

61.00%

Jan 13/14

   

55.00%

Feb 13/14

   

52.00%

Mar 13/14

   

55.00%

Apr 14/15

   

40.00%

May 14/15

   

56.00%

Jun 14/15

   

65.00%

Jul 14/15

   

64.00%

Aug 14/15

   

56.00%

Sep 14/15

   

57.00%

Oct 14/15

   

53.00%

Nov 14/15

   

51.00%

Dec 14/15

   

56.00%

Jan 14/15

   

60.00%

Feb 14/15

   

63.00%

Mar 14/15

   

65.00%

Apr 15/16

   

47.00%

May 15/16

   

59.00%

Jun 15/16

   

61.00%

Jul 15/16

   

59.00%

Aug 15/16

   

60.00%

Sep 15/16

   

59.00%

Oct 15/16

   

61.00%

Nov 15/16

   

61.00%

Dec 15/16

   

62.00%

Jan 15/16

   

61.00%

Feb 15/16

   

61.00%

Mar 15/16

   

73.00%

Apr 16/17

   

83.33%

May 16/17

   

86.11%

Jun 16/17

   

84.09%

Jul 16/17

   

75.93%

Aug 16/17

   

73.44%

Sep 16/17

   

70.37%

Oct 16/17

   

71.29%

Nov 16/17

   

65.00%

Dec 16/17

   

66.00%

Jan 16/17

   

64.34%

Feb 16/17

   

62.96%

Mar 16/17

   

63.57%

Apr 17/18

   

85.71%

May 17/18

   

88.00%

Jun 17/18

   

84.61%

Jul 17/18

   

85.71%

Aug 17/18

   

84.61%

Sep 17/18

   

83.30%

Oct 17/18

   

82.89%

Nov 17/18

   

82.02%

Dec 17/18

   

82.17%

Jan 17/18

   

83.33%

Feb 17/18

   

83.21%

Mar 17/18

   

81.36%

Apr 18/19

   

90.00%

May 18/19

   

95.00%

Jun 18/19

   

89.18%

Jul 18/19

   

87.27%

Aug 18/19

   

88.17%

Sep 18/19

   

86.32%

Oct 18/19

   

92.30%

Nov 18/19

   

92.40%

Dec 18/19

   

95.27%

Jan 18/19

   

95.16%

Feb 18/19

   

93.00%

Mar 18/19

   

91.00%

Apr 19/20

   

91.00%

May 19/20

   

72.00%

Jun 19/20

   

76.00%

Jul 19/20

   

75.00%

Aug 19/20

   

77.00%

Sep 19/20

   

75.00%

Oct 19/20

   

80.00%

Nov 19/20

   

81.00%

Dec 19/20

   

82.00%

Jan 19/20

   

80.00%

Feb 19/20

   

78.00%

Mar 19/20

   

83.00%

Apr 20/21

   

100.00%

May 20/21

   

88.00%

Jun 20/21

   

90.00%

Jul 20/21

   

88.00%

Aug 20/21

   

90.00%

Sep 20/21

   

81.00%

Oct 20/21

   

82.00%

Nov 20/21

   

80.00%

Dec 20/21

   

89.00%

Jan 20/21

   

81.00%

Feb 20/21

   

81.00%

Mar 20/21

   

82.00%

Apr 21/22

   

84.00%

May 21/22

   

85.00%

Jun 21/22

   

93.00%

Jul 21/22

   

85.00%

Aug 21/22

   

84.00%

Sep 21/22

   

81.00%

Oct 21/22

   

82.00%

Nov 21/22

   

80.00%

Dec 21/22

   

75.00%

Jan 21/22

   

75.00%

Feb 21/22

   

74.00%

Mar 21/22

   

73.00%