User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 24th June 2021Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Performance"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Details"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Links"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Printable"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 7 - Response to Complaints Within 10 Days
The percentage of complaints responded to within 10 days.This includes interim acknowledgement where the issue is not resolved in full.Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Percentage

Apr 09/10

100%

   

May 09/10

96%

   

Jun 09/10

90%

   

Jul 09/10

100%

   

Aug 09/10

100%

   

Sep 09/10

96%

   

Oct 09/10

100%

   

Nov 09/10

100%

   

Dec 09/10

77%

   

Jan 09/10

82%

   

Feb 09/10

78%

   

Mar 09/10

95%

   

Apr 10/11

90%

   

May 10/11

70%

   

Jun 10/11

100%

   

Jul 10/11

100%

   

Aug 10/11

100%

   

Sep 10/11

100%

   

Oct 10/11

90%

   

Nov 10/11

77%

   

Dec 10/11

92%

   

Jan 10/11

100%

   

Feb 10/11

100%

   

Mar 10/11

100%

   

Apr 11/12

100%

   

May 11/12

100%

   

Jun 11/12

95%

   

Jul 11/12

96%

   

Aug 11/12

97%

   

Sep 11/12

97%

   

Oct 11/12

94%

   

Nov 11/12

92%

   

Dec 11/12

93%

   

Jan 11/12

93%

   

Feb 11/12

79%

   

Mar 11/12

71%

   

Apr 12/13

53%

   

May 12/13

54%

   

Jun 12/13

56%

   

Jul 12/13

59%

   

Aug 12/13

55%

   

Sep 12/13

53%

   

Oct 12/13

50%

   

Nov 12/13

48%

   

Dec 12/13

48%

   

Jan 12/13

52%

   

Feb 12/13

51%

   

Mar 12/13

52%

   

Apr 13/14

83%

   

May 13/14

85%

   

Jun 13/14

84%

   

Jul 13/14

72%

   

Aug 13/14

66%

   

Sep 13/14

63%

   

Oct 13/14

61%

   

Nov 13/14

57%

   

Dec 13/14

56%

   

Jan 13/14

55%

   

Feb 13/14

56%

   

Mar 13/14

58%

   

Apr 14/15

67%

   

May 14/15

85%

   

Jun 14/15

87%

   

Jul 14/15

80%

   

Aug 14/15

81%

   

Sep 14/15

81%

   

Oct 14/15

82%

   

Nov 14/15

80%

   

Dec 14/15

81%

   

Jan 14/15

80%

   

Feb 14/15

82%

   

Mar 14/15

80%

   

Apr 15/16

30%

   

May 15/16

43%

   

Jun 15/16

52%

   

Jul 15/16

56%

   

Aug 15/16

60%

   

Sep 15/16

63%

   

Oct 15/16

66%

   

Nov 15/16

66%

   

Dec 15/16

67%

   

Jan 15/16

66%

   

Feb 15/16

64%

   

Mar 15/16

65%

   

Apr 16/17

69%

   

May 16/17

76%

   

Jun 16/17

71%

   

Jul 16/17

69%

   

Aug 16/17

66%

   

Sep 16/17

64%

   

Oct 16/17

62%

   

Nov 16/17

61%

   

Dec 16/17

61%

   

Jan 16/17

59%

   

Feb 16/17

58%

   

Mar 16/17

57%

   

Apr 17/18

56%

   

May 17/18

58%

   

Jun 17/18

62%

   

Jul 17/18

69%

   

Aug 17/18

67%

   

Sep 17/18

69%

   

Oct 17/18

73%

   

Nov 17/18

73%

   

Dec 17/18

75%

   

Jan 17/18

78%

   

Feb 17/18

80%

   

Mar 17/18

82%

   

Apr 18/19

93%

   

May 18/19

93%

   

Jun 18/19

92%

   

Jul 18/19

91%

   

Aug 18/19

92%

   

Sep 18/19

91%

   

Oct 18/19

91%

   

Nov 18/19

92%

   

Dec 18/19

93%

   

Jan 18/19

93%

   

Feb 18/19

93%

   

Mar 18/19

94%

   

Apr 19/20

89%

   

May 19/20

91%

   

Jun 19/20

92%

   

Jul 19/20

94%

   

Aug 19/20

94%

   

Sep 19/20

94%

   

Oct 19/20

94%

   

Nov 19/20

94%

   

Dec 19/20

94%

   

Jan 19/20

94%

   

Feb 19/20

95%

   

Mar 19/20

94%

   

Apr 20/21

91%

   

May 20/21

94%

   

Jun 20/21

94%

   

Jul 20/21

95%

   

Aug 20/21

96%

   

Sep 20/21

95%

   

Oct 20/21

94%

   

Nov 20/21

95%

   

Dec 20/21

95%

   

Jan 20/21

95%

   

Feb 20/21

96%

   

Mar 20/21

97%

   

Apr 21/22

65%

   

May 21/22

65%

   

Jun 21/22

   

   

Jul 21/22

   

   

Aug 21/22

   

   

Sep 21/22

   

   

Oct 21/22

   

   

Nov 21/22

   

   

Dec 21/22

   

   

Jan 21/22

   

   

Feb 21/22

   

   

Mar 21/22

   

   

Use the object below to change the remedial action/commentry and baseline on performance for the performance indicator