The percentage of complaints responded to within 10 days.This includes interim acknowledgement where the issue is not resolved in full.User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 24th June 2021Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Performance"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Details"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Links"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Printable"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Update"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 7 - Response to Complaints Within 10 Days
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
To add or update the owner use the table below. To save the changes click on update
  

Owner

Director - Customer Services and Business Improvement

  
To add or update the objectives use the table below. To save changes click on Update
  

Objectives

  
Please click to edit
  
CCSLPI 7 - Response to Complaints Within 10 Days
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Percentage

BT

AT

Note

Apr 09/10

100%

   

93%

98%

   

May 09/10

96%

   

93%

98%

   

Jun 09/10

90%

   

93%

98%

   

Jul 09/10

100%

   

93%

98%

   

Aug 09/10

100%

   

93%

98%

   

Sep 09/10

96%

   

93%

98%

   

Oct 09/10

100%

   

93%

98%

   

Nov 09/10

100%

   

93%

98%

   

Dec 09/10

77%

   

93%

98%

   

Jan 09/10

82%

   

93%

98%

   

Feb 09/10

78%

   

93%

98%

   

Mar 09/10

95%

   

93%

98%

   

Apr 10/11

90%

   

93%

98%

9 out of 10 complaints only 1 missed deadline

May 10/11

70%

   

93%

98%

7 out of 10

Jun 10/11

100%

   

93%

98%

9 out of 9

Jul 10/11

100%

   

93%

98%

13 out 13

Aug 10/11

100%

   

93%

98%

6 out of 6 however 5 repairs comments did have complaints within them about quality.

Sep 10/11

100%

   

93%

98%

   

Oct 10/11

90%

   

93%

98%

9 out of 10 complaints only 1 missed deadline

Nov 10/11

77%

   

93%

98%

10 out of 13 complaints

Dec 10/11

92%

   

93%

98%

11 out of 12 complaints

Jan 10/11

100%

   

93%

98%

5 out of 5

Feb 10/11

100%

   

93%

98%

   

Mar 10/11

100%

   

93%

98%

10 out of 10

Apr 11/12

100%

   

93%

98%

10 out of 10

May 11/12

100%

   

93%

98%

10 out of 10 (100%) for month. Cumulative = 20/20.

Jun 11/12

95%

   

93%

98%

16 out of 18 for month (89%).Cumulative = 36/38.

Jul 11/12

96%

   

93%

98%

13 out of 13 (100%) for month.Cumulative + 49/51.

Aug 11/12

97%

   

93%

98%

9 out of 9 (100%) for month. Cumulative = 58/60.

Sep 11/12

97%

   

93%

98%

13 out of 13 (100%) for month.Cumulative + 71/73

Oct 11/12

94%

   

93%

98%

7 out 10 (70%) for month. Cumulative = 78/83

Nov 11/12

92%

   

93%

98%

8 out 10 (80%) for month. Cumulative = 86/93

Dec 11/12

93%

   

93%

98%

3 out of 3 (100%) for month Cumulative = 89/96

Jan 11/12

93%

   

93%

98%

13 out of 14(93%)for month Cumulative 102/110

Feb 11/12

79%

   

93%

98%

12 out of 35(34%)for month Cumulative 114/145 New system

Mar 11/12

71%

   

93%

98%

15 out of 35(43%)for month Cumulative 129/180 New system

Apr 12/13

53%

   

93%

98%

16/30

May 12/13

54%

   

93%

98%

6 out of 11cumulative 22/41

Jun 12/13

56%

   

93%

98%

12 out of 20 cumulative 34/61

Jul 12/13

59%

   

93%

98%

22 out of 34 cumulative 56/95

Aug 12/13

55%

   

93%

98%

11 out of 26 cumulative 67/121

Sep 12/13

53%

   

93%

98%

11 out of 26 cumulative 78/147

Oct 12/13

50%

   

93%

98%

6 out of 21 cumulative 84/168

Nov 12/13

48%

   

93%

98%

9 out of 27 cumulative 93/195

Dec 12/13

48%

   

93%

98%

8 out of 15 cumulative 101/210

Jan 12/13

52%

   

93%

98%

19 out of 23 cumulative 120/233

Feb 12/13

51%

   

93%

98%

12 out of 28 cumulative 132/261

Mar 12/13

52%

   

93%

98%

17 out of 24 cumulative 149/285

Apr 13/14

83%

   

93%

98%

15/18

May 13/14

85%

   

93%

98%

13/15 cumulative 28/33

Jun 13/14

84%

   

93%

98%

8/10 cumulative 36/43

Jul 13/14

72%

   

93%

98%

17/31 cumulative 53/74

Aug 13/14

66%

   

93%

98%

6/15 cumulative 59/89

Sep 13/14

63%

   

93%

98%

10/21 cumulative 69/110

Oct 13/14

61%

   

93%

98%

12/24 cumulative 81/134

Nov 13/14

57%

   

93%

98%

6/20 cumulative 87/154

Dec 13/14

56%

   

93%

98%

9/17 cumulative 96/171

Jan 13/14

55%

   

93%

98%

14/29 cumulative 110/200

Feb 13/14

56%

   

93%

98%

8/10 cumulative 118/210

Mar 13/14

58%

   

93%

98%

14/17 cumulative 132/227

Apr 14/15

67%

   

93%

98%

29/43

May 14/15

85%

   

93%

98%

59/60 cumulative 88/103

Jun 14/15

87%

   

93%

98%

51/56 cumulative 139/159

Jul 14/15

80%

   

93%

98%

37/61 cumulative 176/220

Aug 14/15

81%

   

93%

98%

35/40 cumulative 211/260

Sep 14/15

81%

   

93%

98%

43/52 cumulative 254/312

Oct 14/15

82%

   

93%

98%

28/33 cumulative 282/345

Nov 14/15

80%

   

93%

98%

39/56 cumulative 321/401

Dec 14/15

81%

   

93%

98%

40/44 cumulative 361/445

Jan 14/15

80%

   

93%

98%

42/56 cumulative 403/501

Feb 14/15

82%

   

93%

98%

43/46 cumulative 446/547

Mar 14/15

80%

   

93%

98%

44/67 cumulative 490/614

Apr 15/16

30%

   

93%

98%

31/105 (New recycling policy issued)

May 15/16

43%

   

93%

98%

39/58 cumulative 70/163

Jun 15/16

52%

   

93%

98%

46/59 cumulative 116/222

Jul 15/16

56%

   

93%

98%

39/55 cumulative 155/277

Aug 15/16

60%

   

93%

98%

43/55 cumulative 198/332

Sep 15/16

63%

   

93%

98%

63/85 cumulative 261/417

Oct 15/16

66%

   

93%

98%

51/58 cumulative 312/475

Nov 15/16

66%

   

93%

98%

37/52 cumulative 349/527

Dec 15/16

67%

   

93%

98%

25/34 cumulative 374/561

Jan 15/16

66%

   

93%

98%

30/54 cumulative 404/615

Feb 15/16

64%

   

93%

98%

22/50 cumulative 426/665

Mar 15/16

65%

   

93%

98%

/65 cumulative /731

Apr 16/17

69%

   

93%

98%

36/52

May 16/17

76%

   

93%

98%

54/66 cumulative 90/118

Jun 16/17

71%

   

93%

98%

41/66 cumulative 131/184

Jul 16/17

69%

   

93%

98%

34/56 cumulative 165/240

Aug 16/17

66%

   

93%

98%

30/57 cumulative 195/297

Sep 16/17

64%

   

93%

98%

18/38 cumulative 213/335

Oct 16/17

62%

   

93%

98%

38/67 cumulative 251/402

Nov 16/17

61%

   

93%

98%

16/33 cumulative 267/435

Dec 16/17

61%

   

93%

98%

18/30 cumulative 285/465

Jan 16/17

59%

   

93%

98%

10/38 cumulative 295/503

Feb 16/17

58%

   

93%

98%

21/42 cumulative 316/545

Mar 16/17

57%

   

93%

98%

21/42 cumulative 337/587

Apr 17/18

56%

   

93%

98%

19/34

May 17/18

58%

   

93%

98%

27/45 cumulative 46/79

Jun 17/18

62%

   

93%

98%

33/49 cumulative 79/128

Jul 17/18

69%

   

93%

98%

76/96 cumulative 155/224

Aug 17/18

67%

   

93%

98%

31/51 cumulative 186/275

Sep 17/18

69%

   

93%

98%

40/49 cumulative 226/324

Oct 17/18

73%

   

93%

98%

59/66 cumulative 285/390 89.4% for October

Nov 17/18

73%

   

93%

98%

33/41 cumulative 318/431 80.5% for November

Dec 17/18

75%

   

93%

98%

47/51 cumulative 365/482 92.2% for December

Jan 17/18

78%

   

93%

98%

56/56 cumulative 421/538 100% for January

Feb 17/18

80%

   

93%

98%

51/53 cumulative 472/591 96.2% for February

Mar 17/18

82%

   

93%

98%

74/74 cumulative 546/665 100% for March

Apr 18/19

93%

   

93%

98%

49/53

May 18/19

93%

   

93%

98%

63/67 cumulative 112/120

Jun 18/19

92%

   

93%

98%

116/129 cumulative 228/249

Jul 18/19

91%

   

93%

98%

77/85 cumulative 305/334

Aug 18/19

92%

   

93%

98%

84/91 cumulative 389/425

Sep 18/19

91%

   

93%

98%

50/57 cumulative 439/482

Oct 18/19

91%

   

93%

98%

74/80 cumulative 513/562

Nov 18/19

92%

   

93%

98%

50/53 cumulative 563/615

Dec 18/19

93%

   

93%

98%

126/127 cumulative 689/742

Jan 18/19

93%

   

93%

98%

86/89 cumulative 775/831

Feb 18/19

93%

   

93%

98%

61/67 cumulative 836/898

Mar 18/19

94%

   

93%

98%

93/96 cumulative 929/994

Apr 19/20

89%

   

93%

98%

64/72

May 19/20

91%

   

93%

98%

55/59 cumulative 119/131

Jun 19/20

92%

   

93%

98%

88/94 cumulative 207/225

Jul 19/20

94%

   

93%

98%

92/94 cumulative 299/319

Aug 19/20

94%

   

93%

98%

60/63 cumulative 359/382

Sep 19/20

94%

   

93%

98%

80/84 cumulative 439/466

Oct 19/20

94%

   

93%

98%

75/79 cumulative 514/545

Nov 19/20

94%

   

93%

98%

64/68 cumulative 578/613

Dec 19/20

94%

   

93%

98%

44/49 cumulative 622/662

Jan 19/20

94%

   

93%

98%

93/98 cumulative 715/760

Feb 19/20

95%

   

93%

98%

85/86 cumulative 800/846

Mar 19/20

94%

   

93%

98%

49/53 cumulative 849/899

Apr 20/21

91%

   

93%

98%

42/46

May 20/21

94%

   

93%

98%

59/61 cumulative 101/107

Jun 20/21

94%

   

93%

98%

71/76 cumulative 172/183

Jul 20/21

95%

   

93%

98%

65/66 cumulative 237/249

Aug 20/21

96%

   

93%

98%

89/91 cumulative 326/340

Sep 20/21

95%

   

93%

98%

60/68 cumulative 386/408

Oct 20/21

94%

   

93%

98%

56/60 cumulative 442/468

Nov 20/21

95%

   

93%

98%

55/57 cumulative 497/525

Dec 20/21

95%

   

93%

98%

65/68 cumulative 562/593

Jan 20/21

95%

   

93%

98%

87/91 cumulative 649/684

Feb 20/21

96%

   

93%

98%

78/79 cumulative 736/763

Mar 20/21

97%

   

93%

98%

57/58 cumulative 793/821

Apr 21/22

65%

   

93%

98%

42/65 = month and cumulative.   Acknowledged or responded  within 10 days: month and cumulative = 62/65 (95.40%).

May 21/22

65%

   

93%

98%

49/76 this month. Cumulative =  91/141.     Acknowledged or responded within 10 days: this month = 73/76 (96.1%), cumulative = 135/141 (95.74%).

Jun 21/22

   

   

93%

98%

   

Jul 21/22

   

   

93%

98%

   

Aug 21/22

   

   

93%

98%

   

Sep 21/22

   

   

93%

98%

   

Oct 21/22

   

   

93%

98%

   

Nov 21/22

   

   

93%

98%

   

Dec 21/22

   

   

93%

98%

   

Jan 21/22

   

   

93%

98%

   

Feb 21/22

   

   

93%

98%

   

Mar 21/22

   

   

93%

98%