Rent collected by the local authority as a proportion of rents owed on Housing Revenue Account (HRA) dwellings.<br><br>This is a cumulative (year-to-date) "snapshot" of the rent collected as a percentge of rent due and allows us to take action where income is adversely affected.User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 24th June 2021Show Indicator "HLPI 14 - Rent Collected " using Object Form "Performance"Show Indicator "HLPI 14 - Rent Collected " using Object Form "Details"Show Indicator "HLPI 14 - Rent Collected " using Object Form "Links"Show Indicator "HLPI 14 - Rent Collected " using Object Form "Printable"Show Indicator "HLPI 14 - Rent Collected " using Object Form "Update"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 14 - Rent Collected
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
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Director - Housing, Communities and Economic Development

  
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Objectives

CORPORATE PLAN AIM 4

Corporate Plan Aim 4,Priority 3

  
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HLPI 14 - Rent Collected
  
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Month

Pecentage

BT

AT

Note

Apr 07/08

97.81%

   

96.00%

99.00%

   

May 07/08

97.72%

   

96.00%

99.00%

   

Jun 07/08

97.76%

   

96.00%

99.00%

   

Jul 07/08

98.18%

   

96.00%

99.00%

   

Aug 07/08

97.85%

   

96.00%

99.00%

   

Sep 07/08

97.96%

   

96.00%

99.00%

   

Oct 07/08

97.90%

   

96.00%

99.00%

   

Nov 07/08

97.94%

   

96.00%

99.00%

   

Dec 07/08

98.24%

   

96.00%

99.00%

   

Jan 07/08

98.10%

   

96.00%

99.00%

   

Feb 07/08

98.24%

   

96.00%

99.00%

   

Mar 07/08

98.23%

   

96.00%

99.00%

   

Apr 08/09

98.00%

   

98.20%

99.00%

Please note that all Housing indicator tolerances were amended for 2008-09 so that indicators can only be on target if the target is met(this change was made in Sept.2008).

May 08/09

98.01%

   

98.20%

99.00%

   

Jun 08/09

98.00%

   

98.20%

99.00%

   

Jul 08/09

98.10%

   

98.20%

99.00%

   

Aug 08/09

98.12%

   

98.20%

99.00%

   

Sep 08/09

98.10%

   

98.20%

99.00%

Rent arrears levels are seasonally affected.   The profile target for the half year has been achieved

Oct 08/09

97.88%

   

98.20%

99.00%

   

Nov 08/09

98.00%

   

98.20%

99.00%

   

Dec 08/09

98.23%

   

98.20%

99.00%

   

Jan 08/09

98.20%

   

98.19%

99.00%

   

Feb 08/09

98.13%

   

98.19%

99.00%

Fully expect to hit target by year end.These projected arrears are cyclical & performing better than last year. Also need to take into account the current economical climate.

Mar 08/09

98.28%

   

98.19%

99.00%

   

Apr 09/10

98.18%

   

98.29%

99.00%

   

May 09/10

98.01%

   

98.29%

99.00%

   

Jun 09/10

98.05%

   

98.29%

99.00%

   

Jul 09/10

98.45%

   

98.29%

99.00%

   

Aug 09/10

98.30%

   

98.29%

99.00%

On target given economic climate.

Sep 09/10

98.00%

   

98.29%

99.00%

1st Wk of cash office closure.  Slight increase in DD

Oct 09/10

97.83%

   

98.29%

99.00%

   

Nov 09/10

97.84%

   

98.29%

99.00%

   

Dec 09/10

97.97%

   

98.29%

99.00%

   

Jan 09/10

97.81%

   

98.29%

99.00%

   

Feb 09/10

97.83%

   

98.29%

99.00%

   

Mar 09/10

97.75%

   

98.29%

99.00%

Emphasis has been on early intervention to assist tenants in remaining in their own home together with reducing high level arrears cases. Benchmarking against other providers has shown same level of recovery.

Apr 10/11

97.68%

   

98.29%

99.00%

Individual Target Set

May 10/11

97.65%

   

98.29%

99.00%

Continuing efforts to help tenants remain in their home as opposed to evictions. The number of evictions is still declining. Early arrears prevention continues to be a priority & have recently carried out first pilot for semi automated letters to tenants in low level arrears.

Jun 10/11

97.72%

   

98.29%

99.00%

We are continuing in our efforts to help tenants remain in their homes as opposed to evictions.  The number of evictions is still declining.  Early arrears intervention continues to be a priority to reduce the number of tenants going into arrears and arrears escalate.

Jul 10/11

98.17%

   

98.29%

99.00%

Month of July decrease in total arrears  outstanding to the Council. Rent collection rates have significantly increased by.45%. June /July has seen substantial reduction of tenants in arrears compared to last year. Reduced by 20%

Aug 10/11

98.02%

   

98.29%

99.00%

Number of tenants in arrears continues to decrease and has reduced by 200 since April.  Sustained early intervention is maintaining improved performance levels above 98% for the last 2 months of rent collected.

Sep 10/11

97.93%

   

98.29%

99.00%

Number of tenants in arrears continues to be below the levels of last year. This is a reduction of 7.5% or 143 cases for the same time in 2009

Oct 10/11

97.89%

   

98.29%

99.00%

Number of tenants in arrears continues to be considerably below the level of last year. Figures show a reduction of 11% on last year whilst the number of HB claimants is the same as this time last year. Percentage collected above the Median levels provided by benchmarking organization HQN RIEN (for unitary organizations 97.79% for district authorities percentage lower) Cumulative rent receipts £11,549,116

Nov 10/11

97.99%

   

98.29%

99.00%

Relative level of rent collected exceeds same point last year, reflected in weekly comparison with last years rent arrears figures,  lowest level of rent arrears for 15 months , (excluding rent free week periods). Number of tenants paying their rent is continuing to rise with a reduction in the total number of tenants in rent arrears

Dec 10/11

98.21%

   

98.29%

99.00%

Total arrears are £41,000 less than at the same time last year. Our percentage collection target is the highest we have been since the financial inclusion team formed and the highest since August 2009. And significantly, we now have the lowest number of tenants in arrears since 2008/09

Jan 10/11

98.09%

   

98.29%

99.00%

Although rent collection percentage down on last month the total rent arrears are £46000 less than the same time last year, and the for the same period the number of tenants in arrears has reduced by over 10%

Feb 10/11

98.06%

   

98.29%

99.00%

For the 3rd consecutive month the Rent collection percentage is above 98%. The total rent arrears and number of tenants in arrears are both 16% lower than the same time last year

Mar 10/11

98.10%

   

98.29%

99.00%

We have seen the number of tenants in arrears reduced by 100 over the current financial year.  At the year's end the number of tenants in rent arrears has fallen by 12%.  Consistent rent collection of over 98% has been achieved over the last 4 months.

Apr 11/12

97.82%

   

97.80%

98.80%

Full time member of staff resigned and move away from the authority, immediate impact on rent collected and reduced arrears recovery actions. Recruitment underway. Mid April's wage deduction payments not yet received. Reduced weekly DD and PO  receipts due to Bank Holidays

May 11/12

98.00%

   

97.80%

98.80%

Team directed to concentrate on current tenant arrears and rent collection in order to sustain and improve on previous month's figure

Jun 11/12

97.94%

   

97.80%

98.80%

Number of tenants in arrears similar to number of tenants in arrears at this time last year, as team concentrating on current tenant arrears and rent collection the level of rent arrears is 6.6% lower than same time last year.

Jul 11/12

98.35%

   

97.80%

98.80%

End of month rent collection rate higher than end of year target. Increased arrears recovery actions and positive reactive response have had a positive cumulative affect on level of arrears.

Aug 11/12

98.11%

   

97.80%

98.80%

Total level of arrears down for same time last year.  Intervention work having a positive effect despite the present financial climate

Sep 11/12

98.01%

   

97.80%

98.80%

Rent collection is higher than comparable time 2010/11. Also no significant increase in the number of tenants in receipt of Housing Benefit (72.63%)

Oct 11/12

97.96%

   

97.80%

98.80%

Despite level of recovery actions being maintained level of rent collection has decreased slightly

Nov 11/12

98.02%

   

97.80%

98.80%

Rent collection is higher than comparable time 2010/2011. Also no significant increase in number of tenants in rent arrears

Dec 11/12

98.28%

   

97.80%

98.80%

No significant increase in number of tenants in rent arrears.  Slight reduction in number of tenants in receipt of HB comparable with same time last year.  Although arrears have increased by 2.78% as compared to the same time last year, they are 7.48% lower than 2009/10.  Rent collection only 0.2% below target set for financial year 2011/12.

Jan 11/12

98.14%

   

97.80%

98.80%

No increase in the number of tenants in receipt of HB as compared to same time last year. To sustain and improve on level of rent collection, team directed to concentrate on early intervention actions for tenants in arrears and rent collection

Feb 11/12

98.10%

   

97.80%

98.80%

Efforts made to increase number of rent arrears and subsequently increase rent payments.  Rent collection comparable with the same time last year.  Early intervention actions continuing.

Mar 11/12

97.96%

   

97.80%

98.80%

Financial Inclusion Team to continue with early intervention actions and efforts to increase the number of positive arrears actions. Look to increase the number of ways tenants can pay their rent. Continue to encourage tenants to pay their rent by Direct Debit

Apr 12/13

98.05%

   

97.75%

98.75%

Similar number of tenants in arrears as compared to the same period last year but increased rent payments. Efforts by Financial Inclusion Team to maximize rent collection by early intervention arrears actions

May 12/13

97.93%

   

97.75%

98.75%

Early intervention efforts continue to be made to increase rent collection and decrease rent arrears. Also need to take into account current economical climate

Jun 12/13

97.85%

   

97.75%

98.75%

   

Jul 12/13

98.32%

   

97.75%

98.75%

   

Aug 12/13

98.08%

   

97.75%

98.75%

   

Sep 12/13

98.01%

   

97.75%

98.75%

   

Oct 12/13

97.03%

   

97.75%

98.75%

   

Nov 12/13

97.61%

   

97.75%

98.75%

   

Dec 12/13

97.50%

   

97.75%

98.75%

Early intervention efforts continue to be made to increase rent collection and decrease rent arrears, although there has been an impact due to reduced resource.

Jan 12/13

97.67%

   

97.75%

98.75%

   

Feb 12/13

97.52%

   

97.75%

98.75%

   

Mar 12/13

97.25%

   

97.75%

98.75%

   

Apr 13/14

97.28%

   

98.00%

98.50%

Early intervention efforts continue to be made to increase rent collection and decrease rent arrears. Identification and assistance to vulnerable tenants through Discretionary Housing Payments is a short-term action.

May 13/14

96.95%

   

98.00%

98.50%

Early intervention efforts continue to be made to increase rent collection and decrease rent arrears. Identification and assistance to vulnerable tenants through Discretionary Housing Payments is a short-term action.

Jun 13/14

96.75%

   

98.00%

98.50%

Previous resource issues now resolved. Increased reluctance for County Courts to grant possession orders and will suspend cases even at high level or where previous evictions have been requested.  Review of the arrears process is being undertaken in conjunction with the Income Recovery Lean Review. Increase in those tenants identified as vulnerable or inability to pay offering assistance for the Discretionary Housing Payment although this is only a short- term solution. Assistance for those looking to downsize to more affordable accommodation. Free money management sessions for tenants are taking place in July 2013.

Jul 13/14

97.30%

   

98.00%

98.50%

Reluctance for courts to grant possession orders resulting in suspended possession/evictions at high arrears levels. Working with income recovery to increase DHP payments. Local lettings plan in place to assist those tenants who need to downsize. To increase team by 1 and Tenancy Support Officer.

Aug 13/14

97.01%

   

98.00%

98.50%

Reluctance with courts to grant possession orders resulting in suspended possession/evictions at high arrears levels.  Working with Housing Benefit section to increase take up of Discretionary Housing Payments for short term assistance.

Sep 13/14

96.67%

   

98.00%

98.50%

Reluctance with courts to grant possession orders resulting in suspended possession/evictions at high arrears levels.  Working with Housing Benefit section to increase take up of Discretionary Housing Payments for short term assistance.

Oct 13/14

96.64%

   

98.00%

98.50%

Reluctance with courts to grant possession orders resulting in suspended possession/evictions at high arrears levels.  Working with Housing Benefit section to increase take up of Discretionary Housing Payments for short term assistance.

Nov 13/14

96.30%

   

98.00%

98.50%

Reluctance with courts to grant possession orders resulting in suspended possession/evictions at high arrears levels.  Working with Housing Benefit section to increase take up of Discretionary Housing Payments for short term assistance.

Dec 13/14

96.47%

   

98.00%

98.50%

2 rent free weeks.Reluctance with courts to grant possession orders resulting in suspended possession/evictions at high arrears levels.  Working with Housing Benefit section to increase take up of Discretionary Housing Payments for short term assistance.

Jan 13/14

96.37%

   

98.00%

98.50%

Housing Benefit working on the bedroom tax "loophole" which will decrease the rent arrears for several tenants.  Worked with Housing Benefit to allow a cash incentive for those tenants who need to move due the welfare reform changes - £300 per spare bedroom shortfall.

Feb 13/14

96.34%

   

98.00%

98.50%

Housing Benefit working on the bedroom tax "loophole" which will decrease the rent arrears for several tenants.  Worked with Housing Benefit to allow a cash incentive for those tenants who need to move due the welfare reform changes - £300 per spare bedroom shortfall.

Mar 13/14

96.37%

   

98.00%

98.50%

Housing Benefit working on the bedroom tax "loophole" which will decrease the rent arrears for several tenants.  Worked with Housing Benefit to allow a cash incentive for those tenants who need to move due the welfare reform changes - £300 per spare bedroom shortfall.

Apr 14/15

96.43%

   

97.00%

97.50%

Review the DHP criteria for take up following recent promotions

May 14/15

96.25%

   

97.00%

97.50%

Difficulties with arrangements not being maintained

Jun 14/15

96.20%

   

97.00%

97.50%

The bedroom subsidy under welfare reform has significantly impacted on rent income / recovery. Additional resources have been put in to the service and a "lean" income recovery review is being undertaken in partnership with the Revenues and Benefits section.

Jul 14/15

96.62%

   

97.00%

97.50%

Increase in collection rate reflects the 2 rent free week periods during July 2014. On going work with the income recovery lean review.

Aug 14/15

96.16%

   

97.00%

97.50%

Delays encountered with Housing Benefits payments (2 weeks).

Sep 14/15

96.27%

   

97.00%

97.50%

A review of the Financial Inclusion team currently being carried out. The Council is currently promoting and increasing awareness for Discretionary Housing Payments take up, to assist with tenants who have been affected by the under occupancy charge.

Oct 14/15

96.26%

   

97.00%

97.50%

Reduced rent collected from last month of .01%. Continue to promote and make applications for Discretionary Housing Payments. Cash incentive to assist those tenants wishing to downsize through either mutual exchange or transfer

Nov 14/15

96.31%

   

97.00%

97.50%

Increase in Discretionary Housing Payments has assisted those tenants who are affected by the bedroom shortfall to clear their rent arrears.  A bus advertising campaign reminding tenants to pay their rent on time on the lead up to Christmas has been launched.

Dec 14/15

96.58%

   

97.00%

97.50%

Reduction in arrears due to 2 free weeks.  Continuing to promote take up for the Discretionary Housing Payment and assistance to move for those tenants who are affected by the under occupancy subsidy.

Jan 14/15

96.66%

   

97.00%

97.50%

Increase in collection rate from previous month. Since rent free weeks arrears have decreased on trend over the month. Continue to promote DHP and working closely with DHP team to assist tenants in financial difficulty.

Feb 14/15

96.58%

   

97.00%

97.50%

Increase in trend for February 2015. Continue to pursue DHP payments. Delays with housing benefit payments.

Mar 14/15

96.54%

   

97.00%

97.50%

Increase in trend for March 2015. Continue to pursue DHP payments.

Apr 15/16

96.65%

   

97.00%

97.50%

Improvement compared to same period last year - currently reviewing working practices following transfer of FIT team from Housing to Revenues.

May 15/16

96.57%

   

97.00%

97.50%

improvement compared to previous year

Jun 15/16

96.71%

   

97.00%

97.50%

improvement compared to pervious year

Jul 15/16

96.88%

   

97.00%

97.50%

improvement compared to previous year

Aug 15/16

97.00%

   

97.00%

97.50%

The lower limit measure has been achieved for the first time since 2013

Sep 15/16

97.04%

   

97.00%

97.50%

the collection rate is continuing to improve month on month

Oct 15/16

96.97%

   

97.00%

97.50%

   

Nov 15/16

96.97%

   

97.00%

97.50%

   

Dec 15/16

97.12%

   

97.00%

97.50%

   

Jan 15/16

97.29%

   

97.00%

97.50%

   

Feb 15/16

97.32%

   

97.00%

97.50%

   

Mar 15/16

97.12%

   

97.00%

97.50%

   

Apr 16/17

97.01%

   

97.10%

97.50%

   

May 16/17

96.93%

   

97.10%

97.50%

   

Jun 16/17

96.68%

   

97.10%

97.50%

lack of resource

Jul 16/17

97.02%

   

97.10%

97.50%

   

Aug 16/17

96.85%

   

97.10%

97.50%

   

Sep 16/17

96.73%

   

97.10%

97.50%

   

Oct 16/17

96.67%

   

97.10%

97.50%

   

Nov 16/17

96.47%

   

97.10%

97.50%

   

Dec 16/17

96.56%

   

97.10%

97.50%

   

Jan 16/17

96.58%

   

97.10%

97.50%

   

Feb 16/17

96.53%

   

97.10%

97.50%

   

Mar 16/17

96.35%

   

97.10%

97.50%

   

Apr 17/18

96.34%

   

97.00%

97.40%

   

May 17/18

96.39%

   

97.00%

97.40%

   

Jun 17/18

96.22%

   

97.00%

97.40%

   

Jul 17/18

96.22%

   

97.00%

97.40%

   

Aug 17/18

96.09%

   

97.00%

97.40%

   

Sep 17/18

96.00%

   

97.00%

97.40%

   

Oct 17/18

95.97%

   

97.00%

97.40%

   

Nov 17/18

95.95%

   

97.00%

97.40%

   

Dec 17/18

95.84%

   

97.00%

97.40%

   

Jan 17/18

95.53%

   

97.00%

97.40%

   

Feb 17/18

95.77%

   

97.00%

97.40%

   

Mar 17/18

95.93%

   

97.00%

97.40%

   

Apr 18/19

95.86%

   

95.78%

96.18%

   

May 18/19

95.89%

   

95.78%

96.18%

   

Jun 18/19

95.90%

   

95.78%

96.18%

   

Jul 18/19

95.77%

   

95.78%

96.18%

   

Aug 18/19

95.60%

   

95.78%

96.18%

   

Sep 18/19

95.65%

   

95.78%

96.18%

   

Oct 18/19

95.71%

   

95.78%

96.18%

   

Nov 18/19

95.75%

   

95.78%

96.18%

   

Dec 18/19

95.82%

   

95.78%

96.18%

   

Jan 18/19

95.53%

   

95.78%

96.18%

   

Feb 18/19

95.96%

   

95.78%

96.18%

   

Mar 18/19

95.84%

   

95.78%

96.18%

   

Apr 19/20

96.17%

   

95.78%

96.18%

   

May 19/20

96.19%

   

95.78%

96.18%

   

Jun 19/20

96.09%

   

95.78%

96.18%

   

Jul 19/20

96.26%

   

95.78%

96.18%

   

Aug 19/20

95.91%

   

95.78%

96.18%

   

Sep 19/20

95.90%

   

95.78%

96.18%

   

Oct 19/20

95.95%

   

95.78%

96.18%

   

Nov 19/20

96.01%

   

95.78%

96.18%

   

Dec 19/20

95.65%

   

95.78%

96.18%

   

Jan 19/20

95.63%

   

95.78%

96.18%

   

Feb 19/20

95.55%

   

95.78%

96.18%

   

Mar 19/20

95.53%

   

95.78%

96.18%

   

Apr 20/21

95.97%

   

95.78%

96.18%

   

May 20/21

95.76%

   

95.78%

96.18%

   

Jun 20/21

95.68%

   

95.78%

96.18%

   

Jul 20/21

95.77%

   

95.78%

96.18%

   

Aug 20/21

95.55%

   

95.78%

96.18%

   

Sep 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Oct 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Nov 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Dec 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Jan 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Feb 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Mar 20/21

   

   

95.78%

96.18%

No data available due to the conversion to new Housing system

Apr 21/22

   

   

95.78%

96.18%

   

May 21/22

   

   

95.78%

96.18%

   

Jun 21/22

   

   

95.78%

96.18%

   

Jul 21/22

   

   

95.78%

96.18%

   

Aug 21/22

   

   

95.78%

96.18%

   

Sep 21/22

   

   

95.78%

96.18%

   

Oct 21/22

   

   

95.78%

96.18%

   

Nov 21/22

   

   

95.78%

96.18%

   

Dec 21/22

   

   

95.78%

96.18%

   

Jan 21/22

   

   

95.78%

96.18%

   

Feb 21/22

   

   

95.78%

96.18%

   

Mar 21/22

   

   

95.78%

96.18%