The percentage of customers satisfied with repairs and maintenance for the current year.<br><br>This indicator allows us to monitor the effectiveness of our work programmes and make improvements based on appropriate remedial actions resulting from negative customer comments or actions relating to suggestions received.User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 21st April 2022Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Performance"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Details"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Update"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Repairs and Maintenance
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
To add or update the owner use the table below. To save the changes click on update
  

Owner

Director - Housing, Communities and Economic Development

  
To add or update the objectives use the table below. To save changes click on Update
  

Objectives

CORPORATE PLAN AIM 4

Corporate Plan Aim 4,Priority 3

  
Please click to edit
  
HLPI 29 - Customer Satisfaction with Repairs and Maintenance
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Percentage

BT

AT

Note

Apr 20/21

100.00%

   

95.00%

100.00%

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

May 20/21

100.00%

   

95.00%

100.00%

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

Jun 20/21

100.00%

   

95.00%

100.00%

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Jul 20/21

100.00%

   

95.00%

100.00%

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Aug 20/21

100.00%

   

95.00%

100.00%

14 Tenants contacted 14 satisfied Cumulative Total: 100% 14 Tenants contacted 14 satisfied

Sep 20/21

100.00%

   

95.00%

100.00%

38 Tenants contacted 38 satisfied Cumulative Total: 100% 52 Tenants contacted 52 satisfied

Oct 20/21

98.75%

   

95.00%

100.00%

28 Tenants contacted 27 satisfied Cumulative Total: 98.75% 80 Tenants contacted 79 satisfied

Nov 20/21

97.00%

   

95.00%

100.00%

36 Tenants contacted 35 satisfied Cumulative Total: 98.27% 116 Tenants contacted 114 satisfied

Dec 20/21

100.00%

   

95.00%

100.00%

21 Tenants contacted 21 satisfied Cumulative Total: 98.54% 137 Tenants contacted 135 satisfied

Jan 20/21

98.66%

   

95.00%

100.00%

13 Tenants contacted 13 satisfied Cumulative Total: 98.66% 150 Tenants contacted 148 satisfied

Feb 20/21

100.00%

   

95.00%

100.00%

12 Tenants contacted 12 satisfied Cumulative Total: 98.76% 162 Tenants contacted 160 satisfied

Mar 20/21

100.00%

   

95.00%

100.00%

11 Tenants contacted 11 satisfied Cumulative Total: 98.84% 173 Tenants contacted 171 satisfied

Apr 21/22

100.00%

   

95.00%

100.00%

13 Tenants contacted 13 satisfied

May 21/22

100.00%

   

95.00%

100.00%

33 Tenants contacted 33 satisfied Cumulative Total 100% 46 tenants contacted 46 tenants satisfied

Jun 21/22

100.00%

   

95.00%

100.00%

23 Tenants contacted 23 satisfied Cumulative Total 100% 69 tenants contacted 69 tenants satisfied

Jul 21/22

100.00%

   

95.00%

100.00%

42 Tenants contacted 42 satisfied Cumulative Total 100% 111 tenants contacted 111 tenants satisfied

Aug 21/22

100.00%

   

95.00%

100.00%

33 Tenants contacted 33 satisfied Cumulative Total 100% 144 tenants contacted 144 tenants satisfied

Sep 21/22

100.00%

   

95.00%

100.00%

36 Tenants Contacted 36 Satisfied Cumulative Total 100% 180 Tenants Contacted 180 Tenants Satisfied

Oct 21/22

100.00%

   

95.00%

100.00%

34 Tenants, 34 satisfied Contacted Cumulative 214 contacted, 214 satisfied

Nov 21/22

100.00%

   

95.00%

100.00%

36 Tenants, 36 satisfied Contacted Cumulative 250 contacted, 250 satisfied

Dec 21/22

100.00%

   

95.00%

100.00%

31 Tenants, 31 satisfied Contacted Cumulative 281 contacted, 281 satisfied

Jan 21/22

99.68%

   

95.00%

100.00%

27 Tenants contacted, 26 satisfied = 96.30% Cumulative 308 contacted, 307 satisfied.

Feb 21/22

99.71%

   

95.00%

100.00%

33 Tenants contacted, 33 satisfied = 99.07% Cumulative 341 contacted, 340 satisfied.

Mar 21/22

100.00%

   

95.00%

100.00%

43 Tenants contacted, 43 satisfied = 99.7% Cumulative 384 contacted, 383 satisfied.

Apr 22/23

   

   

95.00%

100.00%

   

May 22/23

   

   

95.00%

100.00%

   

Jun 22/23

   

   

95.00%

100.00%

   

Jul 22/23

   

   

95.00%

100.00%

   

Aug 22/23

   

   

95.00%

100.00%

   

Sep 22/23

   

   

95.00%

100.00%

   

Oct 22/23

   

   

95.00%

100.00%

   

Nov 22/23

   

   

95.00%

100.00%

   

Dec 22/23

   

   

95.00%

100.00%

   

Jan 22/23

   

   

95.00%

100.00%

   

Feb 22/23

   

   

95.00%

100.00%

   

Mar 22/23

   

   

95.00%

100.00%