User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 21st April 2022Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Performance"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Update"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Repairs and Maintenance
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Customer Satisfaction with Repairs and Maintenance
  

  
  
The percentage of customers satisfied with repairs and maintenance for the current year.

This indicator allows us to monitor the effectiveness of our work programmes and make improvements based on appropriate remedial actions resulting from negative customer comments or actions relating to suggestions received.
  
NOTE:  All iperformance shown relates to cumulative (year to date) data unless stated.

Month

Percentage

Apr 20/21

   

100.00%

May 20/21

   

100.00%

Jun 20/21

   

100.00%

Jul 20/21

   

100.00%

Aug 20/21

   

100.00%

Sep 20/21

   

100.00%

Oct 20/21

   

98.75%

Nov 20/21

   

97.00%

Dec 20/21

   

100.00%

Jan 20/21

   

98.66%

Feb 20/21

   

100.00%

Mar 20/21

   

100.00%

Apr 21/22

   

100.00%

May 21/22

   

100.00%

Jun 21/22

   

100.00%

Jul 21/22

   

100.00%

Aug 21/22

   

100.00%

Sep 21/22

   

100.00%

Oct 21/22

   

100.00%

Nov 21/22

   

100.00%

Dec 21/22

   

100.00%

Jan 21/22

   

99.68%

Feb 21/22

   

99.71%

Mar 21/22

   

100.00%

Apr 22/23

   

   

May 22/23

   

   

Jun 22/23

   

   

Jul 22/23

   

   

Aug 22/23

   

   

Sep 22/23

   

   

Oct 22/23

   

   

Nov 22/23

   

   

Dec 22/23

   

   

Jan 22/23

   

   

Feb 22/23

   

   

Mar 22/23