User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 24th April 2020Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Performance"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Update"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes
  

  
  
The percentage of customers satisfied with the scheduled Planned and Cyclical maintenance work programmes for the current year.

This indicator allows us to monitor the effectiveness of our work programmes and make improvements based on appropriate remedial actions resulting from negative customer comments or actions relating to suggestions received.
  
NOTE:  All iperformance shown relates to cumulative (year to date) data unless stated.

Month

Percentage

Apr 13/14

   

94.24%

May 13/14

   

96.77%

Jun 13/14

   

96.73%

Jul 13/14

   

97.28%

Aug 13/14

   

97.77%

Sep 13/14

   

97.47%

Oct 13/14

   

97.65%

Nov 13/14

   

97.74%

Dec 13/14

   

97.41%

Jan 13/14

   

97.56%

Feb 13/14

   

97.52%

Mar 13/14

   

97.16%

Apr 14/15

   

94.23%

May 14/15

   

96.59%

Jun 14/15

   

97.48%

Jul 14/15

   

96.51%

Aug 14/15

   

96.97%

Sep 14/15

   

97.46%

Oct 14/15

   

97.76%

Nov 14/15

   

97.97%

Dec 14/15

   

96.66%

Jan 14/15

   

98.05%

Feb 14/15

   

97.97%

Mar 14/15

   

98.08%

Apr 15/16

   

96.42%

May 15/16

   

96.61%

Jun 15/16

   

97.53%

Jul 15/16

   

97.29%

Aug 15/16

   

97.90%

Sep 15/16

   

98.31%

Oct 15/16

   

98.53%

Nov 15/16

   

98.35%

Dec 15/16

   

98.18%

Jan 15/16

   

98.34%

Feb 15/16

   

98.21%

Mar 15/16

   

98.34%

Apr 16/17

   

100.00%

May 16/17

   

100.00%

Jun 16/17

   

98.84%

Jul 16/17

   

99.15%

Aug 16/17

   

98.63%

Sep 16/17

   

98.35%

Oct 16/17

   

97.00%

Nov 16/17

   

97.52%

Dec 16/17

   

97.74%

Jan 16/17

   

98.00%

Feb 16/17

   

97.90%

Mar 16/17

   

98.08%

Apr 17/18

   

97.43%

May 17/18

   

97.26%

Jun 17/18

   

97.16%

Jul 17/18

   

97.85%

Aug 17/18

   

98.23%

Sep 17/18

   

97.98%

Oct 17/18

   

98.17%

Nov 17/18

   

97.93%

Dec 17/18

   

97.82%

Jan 17/18

   

98.00%

Feb 17/18

   

98.13%

Mar 17/18

   

97.89%

Apr 18/19

   

100.00%

May 18/19

   

97.22%

Jun 18/19

   

98.75%

Jul 18/19

   

95.23%

Aug 18/19

   

97.92%

Sep 18/19

   

98.26%

Oct 18/19

   

98.46%

Nov 18/19

   

98.03%

Dec 18/19

   

98.24%

Jan 18/19

   

98.06%

Feb 18/19

   

98.36%

Mar 18/19

   

98.58%

Apr 19/20

   

100.00%

May 19/20

   

98.04%

Jun 19/20

   

98.87%

Jul 19/20

   

99.18%

Aug 19/20

   

98.83%

Sep 19/20

   

98.98%

Oct 19/20

   

99.01%

Nov 19/20

   

98.72%

Dec 19/20

   

98.83%

Jan 19/20

   

98.95%

Feb 19/20

   

99.04%

Mar 19/20

   

98.88%