The overall satisfaction percentage of patrons attending Council-promoted shows.User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 23rd November 2018Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Performance"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Details"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Links"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Printable"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Update"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifPULPI 7 - Customer Satisfaction with Council-Promoted Shows
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
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PULPI 7 - Customer Satisfaction with Council-Promoted Shows
  
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Month

Percentage

BT

AT

Note

Apr 09/10

100%

   

70%

80%

20 interviews per show 8 shows(160) = 100%.Cumulative = 160/160.

May 09/10

100%

   

70%

80%

20 interviews per show 8 shows(160) = 100% for the month.Cumulative = 320/320.

Jun 09/10

100%

   

70%

80%

20 interviews per show 2 shows(40) = 100% for the month.Cumulative = 360/360.

Jul 09/10

100%

   

70%

80%

20 interviews per show 3 shows(60) = 100% for the month.Cumulative = 420/420.

Aug 09/10

100%

   

70%

80%

No shows this month.Cumulative = 420/420.

Sep 09/10

100%

   

70%

80%

20 interviews per show 3 shows(60) = 99% for the month(59/60).Cumulative = 479/480 (99.79% = 100% to nearest whole number).

Oct 09/10

100%

   

70%

80%

20 interviews per show 8 shows (160) = 99% for the month (158/160) Cumulative 637/640 (99.53% = 100% to nearest whole number)

Nov 09/10

100%

   

70%

80%

20 interviews per show 6 shows (120) 100% satisfaction . Cumulative757/760 .(99.60% = 100% to nearest whole number)

Dec 09/10

100%

   

70%

80%

22 shows 10 interviews per show( 8 of which were schools ( Total 220) 100%.Cumulative 977/980 .(99.69% = 100% to nearest whole number)

Jan 09/10

100%

   

70%

80%

1 show 20 interviews total 20 100% satisfaction cumulative  997/1000

Feb 09/10

100%

   

70%

80%

20 interviews per show - 7 shows = 140 100% satisfaction cumulative 1137/1140

Mar 09/10

99%

   

70%

80%

20 interviews per show 3 shows 60.  50 100% satisfaction 10 dis-satisfied = 83%. Cumulative = 1187/1200.

Apr 10/11

100%

   

85%

95%

5 shows 20 customer satisfaction per show = 100 =100% satisfaction

May 10/11

100%

   

85%

95%

4 shows 20 customer satisfaction per show = 80 = 100%

Jun 10/11

100%

   

85%

95%

5 shows 20 customer satisfaction per show = 100 =100% satisfaction

Jul 10/11

100%

   

85%

95%

3 shows 20 customer satisfaction per show = 60 = 100%

Aug 10/11

100%

   

85%

95%

No shows August Close Down

Sep 10/11

100%

   

85%

95%

2 shows 20 satisfaction sheets per show 40 @ 100% satisfaction

Oct 10/11

100%

   

85%

95%

8 shows 20 customer staisfaction per show = 160 = 100 = 100% satisfactin

Nov 10/11

100%

   

85%

95%

3 shows 20 customer satisfaction per show = 60 = 100%

Dec 10/11

100%

   

85%

95%

24 shows (panto) 7 shows attended by schools with no complaints and 17 public shows 20 customer stisfaction per show 100% satisfaction

Jan 10/11

100%

   

85%

95%

1 Show 20 interviews 100 % satisfaction

Feb 10/11

100%

   

85%

95%

3 shows 20 customer satisfaction per show = 60 = 100%

Mar 10/11

99%

   

85%

95%

6 SHOWS BOOKED had to cancel one received 2 complaints about this and 2 complaints on Chaz and Dave show 5 shows 20 customer satisfaction per show = 100.  96 satisfaction 4 complaints = 96% satisfaction

Apr 11/12

100%

   

85%

95%

2 SHOWS 20 SATISFACTION REVIEWS EACH SHOW = 40 ALL SATISFIED

May 11/12

100%

   

85%

95%

5 SHOWS 20 SATISFACTION REVEIWS EACH SHOW = 100 ALL SATISFIED.CUMULATIVE = 140/140.

Jun 11/12

100%

   

85%

95%

3 shows 20 satisfaction reviews each show = 60 all satisfied.Cumulative = 200/200.

Jul 11/12

100%

   

85%

95%

No council promoted shows all schools this month. Cumulative = 200/200.

Aug 11/12

100%

   

85%

95%

No council promoted shows at all this month.Cumulative = 200/200

Sep 11/12

100%

   

85%

95%

4 Council promoted shows this month 20 satisfaction reviews per show = 80 all satisfied Cumlative 280/280

Oct 11/12

99%

   

85%

95%

5 Council promoted shows this month 20 satisfaction reviews per show = 100 98 satisfied 2 complaints Sally Morgan show - Cumlative 378/380

Nov 11/12

100%

   

85%

95%

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 438/440

Dec 11/12

99%

   

85%

95%

29 Council promoted shows 10 customer satisfaction reviews per show = 290. 287 satisfied 3 not satisfied cumlative 725/730

Jan 11/12

99%

   

85%

95%

No council pormoted shows this month  725/730

Feb 11/12

99%

   

85%

95%

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 785/790

Mar 11/12

99%

   

85%

95%

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 845/850

Apr 12/13

100%

   

85%

95%

2 council promoted shows = 388 patrons.No complaints received. 388/388 this month.

May 12/13

100%

   

85%

95%

3 council promoted shows = 2979 patrons.No complaints received. 2979/2979 (100%) this month.Cumulative =  3367/3367.

Jun 12/13

100%

   

85%

95%

1 council promoted shows = 552 patrons.No complaints received. 552/552(100%) this month.Cumulative =  3919/3919.

Jul 12/13

100%

   

85%

95%

2 council promoted shows = 526 patrons.No complaints received. 526/526(100%) this month.Cumulative =  4445/4445.

Aug 12/13

100%

   

85%

95%

0 council promoted shows = No complaints received.Cumulative =  4445/4445.

Sep 12/13

100%

   

85%

95%

1 council promoted show = 100 patrons. No complaints received.100/100 (100%) this month. Cumulative =  4545/4545

Oct 12/13

100%

   

85%

95%

7 council promoted show =2123 patrons. No complaints received.100/100 (100%) this month. Cumulative = 6668/6668

Nov 12/13

100%

   

85%

95%

1 council promoted show  506 patrons. No complaints received.100/100 (100%) this month. Cumulative =7174/7174

Dec 12/13

100%

   

85%

95%

27 council promoted show 12071 patrons. No complaints received.100/100 (100%) this month. Cumulative = 19245

Jan 12/13

100%

   

85%

95%

0 council promoted show. No complaints received.100/100 (100%) this month. Cumulative = 19245/19245

Feb 12/13

100%

   

85%

95%

2 council promoted show. 699 patrons.No complaints received.                  100/100 (100%) this month. Cumulative = 19953/19953

Mar 12/13

100%

   

85%

95%

2 council promoted show. 674 patrons.No complaints received.                  100/100 (100%) this month. Cumulative = 20627/20627

Apr 13/14

100%

   

85%

95%

4 Council Promoted shows.2288 patrons out of 2288 =100% satisfaction. No complaints received. 2288 cumulative 100% satisfied.

May 13/14

100%

   

85%

95%

6 Council Promoted shows.2224 patrons out of 2224 =100% satisfaction. No complaints received.4512 cumulative 100% satisfied.

Jun 13/14

100%

   

85%

95%

2 Council Promoted shows.730 patrons out of 730 =100% satisfaction. No complaints received.5242 cumulative 100% satisfied.

Jul 13/14

100%

   

85%

95%

1 Council promoted show. = 645 patrons out of 745 = 86.6% = 100% staisfaction. No complaints received. 5887 cumulative. 100% satisfied.

Aug 13/14

100%

   

85%

95%

No shows.5887 cumulative. 100% satisfied.

Sep 13/14

100%

   

85%

95%

2 Council promoted show. = 1094 patrons out of 1490 = 73.4% = 100% staisfaction. No complaints received. 6981 cumulative. 100% satisfied.

Oct 13/14

100%

   

85%

95%

4 Council promoted show. = 1189 patrons out of 2385= 49.85% = 100% staisfaction. No complaints received. 8170 cumulative. 100% satisfied.

Nov 13/14

100%

   

85%

95%

2 Council promoted show. = 996 patrons out of 1490= 66.84 = 100% staisfaction. No complaints received. 9166 cumulative. 100% satisfied.

Dec 13/14

100%

   

85%

95%

28 Council promoted shows.= 8853 patrons out of 18312 = 100% staisfaction. No complaints received. 18019 cumulative. 100% satisfied.

Jan 13/14

100%

   

85%

95%

No Council promoted shows. No complaints received. 18019 cumulative. 100% satisfied.

Feb 13/14

100%

   

85%

95%

3 Council Promoted shows.1763 patrons out of 1763 =100% satisfaction. No complaints received.6275 cumulative 100% satisfied.

Mar 13/14

100%

   

85%

95%

4 Council Promoted shows.1,220 patrons out of 2,385 =100% satisfaction. No complaints received.7,485 cumulative 100% satisfied.

Apr 14/15

100%

   

85%

95%

2 council promoted shows.791 patrons attended. No Complaints. 791 comulative Attendance.

May 14/15

100%

   

85%

95%

4 council promoted shows.1175 patrons attended. No Complaints. 1966 comulative Attendance.

Jun 14/15

100%

   

85%

95%

         2 council promoted shows.741 patrons attended. No Complaints. 2707 patrons cumulative Attendance.

Jul 14/15

100%

   

85%

95%

         1 council promoted shows.148 patrons attended. No Complaints. 2855 patrons cumulative Attendance.

Aug 14/15

100%

   

85%

95%

No shows during August. Cumulative = 2855 patrons attended.No complaints to date.

Sep 14/15

100%

   

85%

95%

         3 council promoted shows.945 patrons attended. No Complaints. 3800 patrons cumulative Attendance.

Oct 14/15

100%

   

85%

95%

         5 council promoted shows.2163 patrons attended. No Complaints. 5963 patrons cumulative Attendance.

Nov 14/15

100%

   

85%

95%

         3 council promoted shows.1699 patrons attended. No Complaints. 7662 patrons cumulative Attendance.

Dec 14/15

100%

   

85%

95%

        2 3 council promoted shows. 8875 patrons attended. No Complaints. 16,537 patrons cumulative Attendance.

Jan 14/15

100%

   

85%

95%

1 council promoted shows.561 patrons attended. No Complaints. 17,098 comulative Attendance.

Feb 14/15

100%

   

85%

95%

3 council promoted shows.1493 patrons attended. No Complaints. 18,591 cumulative Attendance.

Mar 14/15

100%

   

85%

95%

3 council promoted shows. 815 patrons attended. No Complaints. 20,231 cumulative Attendance.

Apr 15/16

100%

   

90%

95%

406 patrons attended =100% satisfaction achieved. Cumulative =  100%.

May 15/16

100%

   

90%

95%

382 patrons attended=100% satisfaction achieved. Cumulative 788/788 = 100%.

Jun 15/16

100%

   

90%

95%

1423 patrons attended=100% satisfaction achieved. Cumulative 2211/2211 = 100%.

Jul 15/16

100%

   

90%

95%

493 patrons attended=100% satisfaction achieved. Cumulative 2704/2704 = 100%.

Aug 15/16

100%

   

90%

95%

No shows Summer Shut Down. 493 patrons attended=100% satisfaction achieved. Cumulative 2704/2704 = 100%.

Sep 15/16

100%

   

90%

95%

3 shows. 1231 patrons attended=100% satisfaction achieved. Cumulative 3935/3935 = 100%.

Oct 15/16

100%

   

90%

95%

1 show. 220 patrons attended=100% satisfaction achieved. Cumulative 4155/4155 = 100%.

Nov 15/16

100%

   

90%

95%

1 show. 457 patrons attended=100% satisfaction achieved. Cumulative 4612/4612 = 100%.

Dec 15/16

100%

   

90%

95%

22 shows. 10,543 patrons attended=100% satisfaction achieved. Cumulative 15,155/15,155 = 100%.

Jan 15/16

100%

   

90%

95%

No shows. 0 patrons attended. Cumulative 15,155/15,155 = 100%.

Feb 15/16

100%

   

90%

95%

2 shows. 841 patrons attended=100% satisfaction achieved. Cumulative 15,996/15,996 = 100%.

Mar 15/16

100%

   

90%

95%

3 shows. 907 patrons attended=100% satisfaction achieved. Cumulative 16903/16903 = 100%.

Apr 16/17

100%

   

90%

95%

2 council promoted shows. 569 patrons attended. No Complaints. 569 comulative Attendance.  100% satisfaction received

May 16/17

100%

   

90%

95%

1 council promoted shows. 76 patrons attended. No Complaints. 645 comulative Attendance.  100% satisfaction received

Jun 16/17

100%

   

90%

95%

2 council promoted shows. 1093 patrons attended. No Complaints. 1738 comulative Attendance.  100% satisfaction received

Jul 16/17

100%

   

90%

95%

2 council promoted shows. 361 patrons attended. No Complaints. 2099 comulative Attendance.  100% satisfaction received

Aug 16/17

100%

   

90%

95%

0 council promoted shows. No Complaints. 2099 comulative Attendance.  100% satisfaction received

Sep 16/17

100%

   

90%

95%

3 council promoted shows. No Complaints.  3512 comulative Attendance.  100% satisfaction received

Oct 16/17

100%

   

90%

95%

0 council promoted shows. No Complaints.  3512 comulative Attendance.  100% satisfaction received

Nov 16/17

100%

   

90%

95%

1 council promoted shows. No Complaints.  4248 comulative Attendance.  100% satisfaction received

Dec 16/17

100%

   

90%

95%

20 council promoted shows. 2 Complaints.  13698 comulative Attendance.  99.9% satisfaction received

Jan 16/17

100%

   

90%

95%

3 council promoted shows. 0 Complaints.  15078 comulative Attendance.  100% satisfaction received

Feb 16/17

100%

   

90%

95%

1 council promoted show. 0 Complaints.  15646 comulative Attendance.  100% satisfaction received

Mar 16/17

100%

   

90%

95%

2 council promoted shows. 0 Complaints.  16203 comulative Attendance.  100% satisfaction received

Apr 17/18

100%

   

90%

95%

3 council promoted shows.865 patrons attended. No Complaints. 865 comulative Attendance.

May 17/18

100%

   

90%

95%

1 council promoted shows. 37 patrons attended. No Complaints. 902 comulative Attendance.

Jun 17/18

100%

   

90%

95%

0 council promoted shows. 0 patrons attended. No Complaints. 902 comulative Attendance.

Jul 17/18

100%

   

90%

95%

2 council promoted shows. 677 patrons attended. No Complaints. 1579 comulative Attendance.

Aug 17/18

100%

   

90%

95%

0 council promoted shows. 677 patrons attended. No Complaints. 1579 comulative Attendance.

Sep 17/18

100%

   

90%

95%

2 council promoted shows. 629 patrons attended and one complaint this month. 2208 comulative attendance and one complaint = 2207/2208 satisfied.

Oct 17/18

100%

   

90%

95%

1 council promoted shows. 178 patrons attended. No Complaints this month. 2386 comulative attendance, one complaint = 2385/2386 satisfied.

Nov 17/18

100%

   

90%

95%

1 council promoted show. 398 patrons attended and  no complaints this month. 2784 comulative attendance and one complaint = 2783/2784 satisfied.

Dec 17/18

100%

   

90%

95%

21 council promoted show. 9691 patrons attended and  no complaints this month. 12475 comulative attendance and one complaint = 12475/12474 satisfied.

Jan 17/18

100%

   

90%

95%

1 council promoted show. 299 patrons attended and  no complaints this month. 12774 comulative attendance and one complaint = 12774/12773 satisfied.

Feb 17/18

100%

   

90%

95%

   

Mar 17/18

100%

   

90%

95%

   

Apr 18/19

100%

   

90%

95%

No Council promoted Shows this month

May 18/19

100%

   

90%

95%

No Council promoted Shows this month

Jun 18/19

100%

   

90%

95%

No Council promoted Shows this month

Jul 18/19

100%

   

90%

95%

No Council promoted Shows this month

Aug 18/19

100%

   

90%

95%

No Council promoted Shows this month

Sep 18/19

100%

   

90%

95%

No Council promoted Shows this month

Oct 18/19

100%

   

90%

95%

1 Council promoted Show this month 615 patrons

Nov 18/19

   

   

90%

95%

   

Dec 18/19

   

   

90%

95%

   

Jan 18/19

   

   

90%

95%

   

Feb 18/19

   

   

90%

95%

   

Mar 18/19

   

   

90%

95%