130 forms sent out, 1 returned, no complaints
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Chart showing Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Table showing Hierarchical Self of Object Form "Performance"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Table showing Hierarchical Self of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Below TargetOn TargetAbove Target

Month

Percentage

Comment

Apr 18/19

40%

   

60 forms sent out, 10 responses, 4 scoring 3 or more out of 5. 4/10

May 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Jun 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Jul 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Aug 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Sep 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Oct 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10. Forms have been amended to try to increase response and new version will be sent out from late November both from Glendale and Parks staff

Nov 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10. Forms have been amended to try to increase response and new version will be sent out from late November both from Glendale and Parks staff

Dec 18/19

40%

   

0 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10. Amended forms have had to be revised and are going to be sent out for the next month.

Jan 18/19

40%

   

60 forms sent out during January , 0 responses in January - hoped will be some February returns .Cumulative figure therefore remains the same 4/10.

Feb 18/19

89%

   

100 forms sent out 14 returns. 8 positive 6 negative. Non returns now count as satisfied  responses with this being stated on the response forms that are distributed making 94% positive. Cumulative (April and February Combined) is 110 forms with 98 satisf

Mar 18/19

93%

   

Cumulative = 230 forms, 213 satisfied.

Apr 19/20

100%

   

130 forms sent out, 1 returned, no complaints

May 19/20

97%

   

130 forms sent out, 25 returned,  7 negative feedbacks, percent satisfied 94.62% cumulative 260 forms, 7 negative, (260-7)/260*100 =  97.31%

Jun 19/20

96%

   

130 forms sent out 17 returned. 8 negative responses. Percent satisfied 94.62%. Cumulative 390 forms 15 negative ((390-15)/390)*100 = 96.16%

Jul 19/20

97%

   

130 forms sent out 3 returned. 1 negative response. Percent satisfied 99.23%. Cumulative 520 forms 16 negative ((520-16)/520)*100 = 96.92%

Aug 19/20

96%

   

130 forms sent out 24 returned. 10 negative responses. Percent satisfied 92.31%. Cumulative 650 forms 26 negative ((650-26)/650)*100 = 96%

Sep 19/20

97%

   

130 forms sent out 2 returned. 1 negative response. Percent satisfied 99.23%. Cumulative 780 forms 27 negative ((780-27)/780)*100 = 97%

Oct 19/20

97%

   

80 forms sent out 0  returned. 0 negative response. Percent satisfied 100 %. Cumulative 860 forms 27 negative ((860-27)/860)*100 = 96.86%

Nov 19/20

97%

   

130 forms sent out 4 returned. 2 negative response. Percent satisfied 98.46 %. Cumulative 990 forms 29 negative ((990-29)/990)*100 = 97.07%

Dec 19/20

97%

   

130 forms sent out 4 returned. 2 negative response. Percent satisfied 98.46 %. Cumulative 1120 forms 31 negative ((1120-31)/1120)*100 = 97.23%

Jan 19/20

97%

   

130 forms sent out 15 returned. 7 negative response. Percent satisfied 94.62 %. Cumulative 1250 forms 38 negative ((1250-38)/1250)*100 = 96.96%

Feb 19/20

97%

   

130 forms sent out 8 returned. 1 negative response. Percent satisfied 99.23 %. Cumulative 1380 forms 39 negative ((1380-39)/1380)*100 =97.17%

Mar 19/20

97%

   

130 forms sent out 8 returned. 1 negative response. Percent satisfied 99.23 %. Cumulative 1380 forms 39 negative ((1380-39)/1380)*100 =97.17% - end of February data  as indicator discontinued while pending review.