Month

Value

Note

Apr 20/21

100.00%

April: Received in April 11
Completed from April = 4
Completed in 10 days = 4
4/4 = 100%

May 20/21

88.00%

May: Received in May 15
Completed from May = 13
Completed in 10 days = 11

Cumulative:
Total complaints completed in April and May = 17
Completed in 10 days in April and May = 15
15/17= 88%

Jun 20/21

90.00%

June: Received in June = 19
Completed from June = 22
Completed in 10 days = 20

Cumulative:
Completed in May to June = 39
Completed in 10 days in May and June = 35
35/39= 90%

Jul 20/21

88.00%

July: Received in July = 9
Completed from July = 12
Completed in 10 days = 10

Cumulative:
Completed in April to July = 51
Completed in 10 days in April and July = 45
45/51= 88%

Aug 20/21

90.00%

August: Received in August = 27
Completed from August = 16
Completed in 10 days = 15

Cumulative:
Completed in April to August = 67
Completed in 10 days in April and August = 60
60/67= 90%

Sep 20/21

81.00%

September: Received in September = 11
Completed from September = 22
Completed in 10 days = 12

Cumulative:
Completed in April to September = 89
Completed in 10 days in April and September = 72
72/89= 81%

Oct 20/21

82.00%

October: Received in October = 17
Completed from October = 18
Completed in 10 days = 16

Cumulative:
Completed in April to October = 107
Completed in 10 days in April and October = 88
88/107= 82%

Nov 20/21

80.00%

November: Received in November = 24
Completed from November = 20
Completed in 10 days = 14

Cumulative:
Completed in April to November = 127
Completed in 10 days in April and November = 102
102/127= 80%

Dec 20/21

89.00%

December: Received in December = 23
Completed from December = 25
Completed in 10 days = 22

Cumulative:
Completed in April to December = 152
Completed in 10 days in April and December = 124
124/139= 89%

Jan 20/21

81.00%

January: Received in January = 11
Completed from January = 18
Completed in 10 days = 14

Cumulative:
Completed in April to January 2021 = 170
Completed in 10 days in April and January 2021 = 138
138/170= 81%

Feb 20/21

81.00%

February: Received in February = 11
Completed from February = 18
Completed in 10 days = 15

Cumulative:
Completed in April to February 2021 = 188
Completed in 10 days in April and February 2021 = 153
153/188= 81%

Mar 20/21

82.00%

March: Received in March = 16
Completed from March = 20
Completed in 10 days = 18

Cumulative:
Completed in April to March 2021 = 208
Completed in 10 days in April and March 2021 = 171
171/208= 82%

Apr 21/22

84.00%

April: Received in April = 18
Completed from April = 19
Completed in 10 days = 16
16/19 = 84%

May 21/22

85.00%

Received in May = 24
Completed from May = 14
Completed in 10 days = 12

Cumulative:
Completed in April to May 2021 = 33
Completed in 10 days in April to May 2021 = 28
28/33= 85%

Jun 21/22

93.00%

Received in June = 27
Completed from June = 34
Completed in 10 days = 28

Cumulative:
Completed in April to June 2021 = 60
Completed in 10 days in April to June 2021 = 56
56/60= 93%

Jul 21/22

85.00%

Received in July = 15
Completed from July = 11
Completed in 10 days = 8

Cumulative:
Completed in April to July 2021 = 75
Completed in 10 days in April to July 2021 = 64
64/75= 85%

Aug 21/22

84.00%

Received in August = 17
Completed from August = 20
Completed in 10 days = 13

Cumulative:
Completed in April to August 2021 = 92
Completed in 10 days in April to August 2021 = 77
77/92= 84%

Sep 21/22

81.00%

Received in September = 18
Completed September = 18
Completed in 10 days = 12

Cumulative:
Completed in April to September 2021 =110
Completed in 10 days in April to September 2021 = 89
89/110= 81%.

Oct 21/22

82.00%

Received in October = 9
Completed October = 9
Completed in 10 days = 8

Cumulative:
Completed in April to October 2021 =110 + 9 = 119 
Completed in 10 days in April to October 2021 = 89 + 8 = 97
97/119= 81%.

Nov 21/22

80.00%

Received in November = 6
Completed November = 6
Completed in 10 days = 3

Cumulative:
Completed in April to November 2021 =119 + 6 = 125
Completed in 10 days in April to November  2021 = 97 + 3 = 100
100/125= 80%.

Dec 21/22

75.00%

Received in December = 13

Completed in 10 days = 7

Cumulative:
Completed in April to December 2021 =125 + 13 = 138
Completed in 10 days in April to November  2021 = 97 +7 = 104
104/138= 75%

Jan 21/22

75.00%

Received inJanuary = 13

Completed in 10 days = 10

Cumulative:
Completed in April to January 2021/22 = 138+13 = 151
Completed in 10 days in April to January  2021/22 = 104 +10 = 114
114/151= 75%

Feb 21/22

74.00%

Received in February = 24

Completed in 10 days = 17

Cumulative:
Completed in April to February 2021/22 = 151+24 = 175
Completed in 10 days in April to February  2021/22 = 114 +17 = 131
131/175= 74%

Mar 21/22

73.00%

Received in March = 17

Completed in 10 days = 9

Cumulative:
Completed in April to March 2021/22 = 175+17 = 192
Completed in 10 days in April to March  2021/22 = 131 +9 = 140
140/192= 73%

Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Table showing Hierarchical Self of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Below TargetOn TargetAbove Target

Month

Value

Comment

Apr 18/19

90.00%

   

   

May 18/19

95.00%

   

   

Jun 18/19

89.18%

   

   

Jul 18/19

87.27%

   

   

Aug 18/19

88.17%

   

   

Sep 18/19

86.32%

   

   

Oct 18/19

92.30%

   

   

Nov 18/19

92.40%

   

   

Dec 18/19

95.27%

   

   

Jan 18/19

95.16%

   

   

Feb 18/19

93.00%

   

   

Mar 18/19

91.00%

   

   

Apr 19/20

91.00%

   

April:  Received in April = 24 Completed from April = 11 Completed in 10 days = 10 10/11  = 91%

May 19/20

72.00%

   

May:  Received in May = 8 Completed from May = 19 Completed in 10 days = 13 13/19  = 68% Cumulative: Total complaints completed =  32 Completed within 10 days = 23 Completed within 10 days = 23/32 = 72%.

Jun 19/20

76.00%

   

June:  Received in June = 23 Completed from June = 19 Completed in 10 days = 19 19/19  = % Cumulative: Total complaints completed =  55 Completed within 10 days = 42 Completed within 10 days = 42/55 = 76%.

Jul 19/20

75.00%

   

July:  Received in July = 20 Completed from July = 19 Completed in 10 days = 14 Cumulative: Total complaints completed =  75 Completed within 10 days = 56 Completed within 10 days = 56/75 = 75%.

Aug 19/20

77.00%

   

August:  Received in August = 12 Completed from August = 14 Completed in 10 days = 11 Cumulative: Total complaints completed =  87 Completed within 10 days = 67 Completed within 10 days = 67/87 = 77%.

Sep 19/20

75.00%

   

September:  Received in September = 23 Completed from September = 17 Completed in 10 days = 15 Cumulative: Total complaints completed =  110 Completed within 10 days = 82 Completed within 10 days = 82/110 = 75%.

Oct 19/20

80.00%

   

October:  Received in October = 27 Completed from October = 33 Completed in 10 days = 28 Cumulative: Total complaints completed =  137 Completed within 10 days = 110 Completed within 10 days = 110/137 = 80%.

Nov 19/20

81.00%

   

Novemebr:  Received in November = 15 Completed from November = 15 Completed in 10 days = 13 Cumulative: Total complaints completed =  152 Completed within 10 days = 123 Completed within 10 days = 123/152 = 81%.

Dec 19/20

82.00%

   

December:  Received in December = 10 Completed from December = 14 Completed in 10 days = 10 Cumulative: Total complaints completed =  162 Completed within 10 days = 133 Completed within 10 days = 133/162 = 82%.

Jan 19/20

80.00%

   

January:  Received in January = 27 Completed from January = 29 Completed in 10 days = 18 Cumulative: Total complaints completed =  189 Completed within 10 days = 151 Completed within 10 days = 151/189 = 80%.

Feb 19/20

78.00%

   

February:  Received in February = 32 Completed from February = 27 Completed in 10 days = 22 Cumulative: Total complaints completed =  221 Completed within 10 days = 173 Completed within 10 days = 173/221 = 78%.

Mar 19/20

83.00%

   

March:  Received in March = 15 Completed from March = 26 Completed in 10 days = 22 Cumulative: Total complaints completed =  236 Completed within 10 days = 195 Completed within 10 days = 195/236 = 83%.

Apr 20/21

100.00%

   

April: Received in April 11 Completed from April = 4 Completed in 10 days = 4 4/4 = 100%

May 20/21

88.00%

   

May: Received in May 15 Completed from May = 13 Completed in 10 days = 11 Cumulative: Total complaints completed in April and May = 17 Completed in 10 days in April and May = 15 15/17= 88%

Jun 20/21

90.00%

   

June: Received in June = 19 Completed from June = 22 Completed in 10 days = 20 Cumulative: Completed in May to June = 39 Completed in 10 days in May and June = 35 35/39= 90%

Jul 20/21

88.00%

   

July: Received in July = 9 Completed from July = 12 Completed in 10 days = 10 Cumulative: Completed in April to July = 51 Completed in 10 days in April and July = 45 45/51= 88%

Aug 20/21

90.00%

   

August: Received in August = 27 Completed from August = 16 Completed in 10 days = 15 Cumulative: Completed in April to August = 67 Completed in 10 days in April and August = 60 60/67= 90%

Sep 20/21

81.00%

   

September: Received in September = 11 Completed from September = 22 Completed in 10 days = 12 Cumulative: Completed in April to September = 89 Completed in 10 days in April and September = 72 72/89= 81%

Oct 20/21

82.00%

   

October: Received in October = 17 Completed from October = 18 Completed in 10 days = 16 Cumulative: Completed in April to October = 107 Completed in 10 days in April and October = 88 88/107= 82%

Nov 20/21

80.00%

   

November: Received in November = 24 Completed from November = 20 Completed in 10 days = 14 Cumulative: Completed in April to November = 127 Completed in 10 days in April and November = 102 102/127= 80%

Dec 20/21

89.00%

   

December: Received in December = 23 Completed from December = 25 Completed in 10 days = 22 Cumulative: Completed in April to December = 152 Completed in 10 days in April and December = 124 124/139= 89%

Jan 20/21

81.00%

   

January: Received in January = 11 Completed from January = 18 Completed in 10 days = 14 Cumulative: Completed in April to January 2021 = 170 Completed in 10 days in April and January 2021 = 138 138/170= 81%

Feb 20/21

81.00%

   

February: Received in February = 11 Completed from February = 18 Completed in 10 days = 15 Cumulative: Completed in April to February 2021 = 188 Completed in 10 days in April and February 2021 = 153 153/188= 81%

Mar 20/21

82.00%

   

March: Received in March = 16 Completed from March = 20 Completed in 10 days = 18 Cumulative: Completed in April to March 2021 = 208 Completed in 10 days in April and March 2021 = 171 171/208= 82%

Apr 21/22

84.00%

   

April: Received in April = 18 Completed from April = 19 Completed in 10 days = 16 16/19 = 84%

May 21/22

85.00%

   

Received in May = 24 Completed from May = 14 Completed in 10 days = 12 Cumulative: Completed in April to May 2021 = 33 Completed in 10 days in April to May 2021 = 28 28/33= 85%

Jun 21/22

93.00%

   

Received in June = 27 Completed from June = 34 Completed in 10 days = 28 Cumulative: Completed in April to June 2021 = 60 Completed in 10 days in April to June 2021 = 56 56/60= 93%

Jul 21/22

85.00%

   

Received in July = 15 Completed from July = 11 Completed in 10 days = 8 Cumulative: Completed in April to July 2021 = 75 Completed in 10 days in April to July 2021 = 64 64/75= 85%

Aug 21/22

84.00%

   

Received in August = 17 Completed from August = 20 Completed in 10 days = 13 Cumulative: Completed in April to August 2021 = 92 Completed in 10 days in April to August 2021 = 77 77/92= 84%

Sep 21/22

81.00%

   

Received in September = 18 Completed September = 18 Completed in 10 days = 12 Cumulative: Completed in April to September 2021 =110 Completed in 10 days in April to September 2021 = 89 89/110= 81%.

Oct 21/22

82.00%

   

Received in October = 9 Completed October = 9 Completed in 10 days = 8 Cumulative: Completed in April to October 2021 =110 + 9 = 119 Completed in 10 days in April to October 2021 = 89 + 8 = 97 97/119= 81%.

Nov 21/22

80.00%

   

Received in November = 6 Completed November = 6 Completed in 10 days = 3 Cumulative: Completed in April to November 2021 =119 + 6 = 125 Completed in 10 days in April to November  2021 = 97 + 3 = 100 100/125= 80%.

Dec 21/22

75.00%

   

Received in December = 13 Completed in 10 days = 7 Cumulative: Completed in April to December 2021 =125 + 13 = 138 Completed in 10 days in April to November  2021 = 97 +7 = 104 104/138= 75%

Jan 21/22

75.00%

   

Received inJanuary = 13 Completed in 10 days = 10 Cumulative: Completed in April to January 2021/22 = 138+13 = 151 Completed in 10 days in April to January  2021/22 = 104 +10 = 114 114/151= 75%

Feb 21/22

74.00%

   

Received in February = 24 Completed in 10 days = 17 Cumulative: Completed in April to February 2021/22 = 151+24 = 175 Completed in 10 days in April to February  2021/22 = 114 +17 = 131 131/175= 74%

Mar 21/22

73.00%

   

Received in March = 17 Completed in 10 days = 9 Cumulative: Completed in April to March 2021/22 = 175+17 = 192 Completed in 10 days in April to March  2021/22 = 131 +9 = 140 140/192= 73%