Month

Percentage

Note

Apr 20/21

100.00%

0 Tenants contacted
0 satisfied

NB- No assessments carried out following Government Guidance regarding ongoing pandemic

May 20/21

100.00%

0 Tenants contacted
0 satisfied

NB- No assessments carried out following Government Guidance regarding ongoing pandemic

Jun 20/21

100.00%

0 Tenants contacted
0 satisfied

No Assessments carried out since 
24 March due to ongoing restrictions.
Assessments are due to commence again from 3 August 2020.

Jul 20/21

100.00%

0 Tenants contacted
0 satisfied

No Assessments carried out since 
24 March due to ongoing restrictions.
Assessments are due to commence again from 3 August 2020.

Aug 20/21

100.00%

14 Tenants contacted
14 satisfied

Cumulative Total: 
100%

14 Tenants contacted
14 satisfied

Sep 20/21

100.00%

38 Tenants contacted
38 satisfied

Cumulative Total: 
100%

52 Tenants contacted
52 satisfied

Oct 20/21

98.75%

28 Tenants contacted
27 satisfied

Cumulative Total: 
98.75%

80 Tenants contacted
79 satisfied

Nov 20/21

97.00%

36 Tenants contacted
35 satisfied

Cumulative Total: 
98.27%

116 Tenants contacted
114 satisfied

Dec 20/21

100.00%

21 Tenants contacted
21 satisfied

Cumulative Total: 
98.54%

137 Tenants contacted
135 satisfied

Jan 20/21

98.66%

13 Tenants contacted
13 satisfied

Cumulative Total: 
98.66%

150 Tenants contacted
148 satisfied

Feb 20/21

100.00%

12 Tenants contacted
12 satisfied

Cumulative Total: 
98.76%

162 Tenants contacted
160 satisfied

Mar 20/21

100.00%

11 Tenants contacted
11 satisfied

Cumulative Total: 
98.84%

173 Tenants contacted
171 satisfied

Apr 21/22

100.00%

13 Tenants contacted
13 satisfied

May 21/22

100.00%

33 Tenants contacted
33 satisfied

Cumulative Total 100%
46 tenants contacted
46 tenants satisfied

Jun 21/22

100.00%

23 Tenants contacted
23 satisfied

Cumulative Total 100%
69 tenants contacted
69 tenants satisfied

Jul 21/22

100.00%

42 Tenants contacted
42 satisfied

Cumulative Total 100%
111 tenants contacted
111 tenants satisfied

Aug 21/22

100.00%

33 Tenants contacted
33 satisfied

Cumulative Total 100%
144 tenants contacted
144 tenants satisfied

Sep 21/22

100.00%

36 Tenants Contacted
36 Satisfied

Cumulative Total 100%
180 Tenants Contacted
180 Tenants Satisfied

Oct 21/22

100.00%

34 Tenants, 34 satisfied Contacted
Cumulative 214 contacted, 214 satisfied

Nov 21/22

100.00%

36 Tenants, 36 satisfied Contacted
Cumulative 250 contacted, 250 satisfied

Dec 21/22

100.00%

31 Tenants, 31 satisfied Contacted
Cumulative 281 contacted, 281 satisfied

Jan 21/22

99.68%

27 Tenants contacted, 26 satisfied = 96.30%
Cumulative 308 contacted, 307 satisfied.

Feb 21/22

99.71%

33 Tenants contacted, 33 satisfied = 99.07%
Cumulative 341 contacted, 340 satisfied.

Mar 21/22

100.00%

43 Tenants contacted, 43 satisfied = 99.7%
Cumulative 384 contacted, 383 satisfied.

Apr 22/23

   

   

May 22/23

   

   

Jun 22/23

   

   

Jul 22/23

   

   

Aug 22/23

   

   

Sep 22/23

   

   

Oct 22/23

   

   

Nov 22/23

   

   

Dec 22/23

   

   

Jan 22/23

   

   

Feb 22/23

   

   

Mar 22/23

   

   

Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Chart showing Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Table showing Hierarchical Self of Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Below TargetOn TargetAbove Target

Month

Percentage

Comment

Apr 20/21

100.00%

   

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

May 20/21

100.00%

   

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

Jun 20/21

100.00%

   

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Jul 20/21

100.00%

   

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Aug 20/21

100.00%

   

14 Tenants contacted 14 satisfied Cumulative Total: 100% 14 Tenants contacted 14 satisfied

Sep 20/21

100.00%

   

38 Tenants contacted 38 satisfied Cumulative Total: 100% 52 Tenants contacted 52 satisfied

Oct 20/21

98.75%

   

28 Tenants contacted 27 satisfied Cumulative Total: 98.75% 80 Tenants contacted 79 satisfied

Nov 20/21

97.00%

   

36 Tenants contacted 35 satisfied Cumulative Total: 98.27% 116 Tenants contacted 114 satisfied

Dec 20/21

100.00%

   

21 Tenants contacted 21 satisfied Cumulative Total: 98.54% 137 Tenants contacted 135 satisfied

Jan 20/21

98.66%

   

13 Tenants contacted 13 satisfied Cumulative Total: 98.66% 150 Tenants contacted 148 satisfied

Feb 20/21

100.00%

   

12 Tenants contacted 12 satisfied Cumulative Total: 98.76% 162 Tenants contacted 160 satisfied

Mar 20/21

100.00%

   

11 Tenants contacted 11 satisfied Cumulative Total: 98.84% 173 Tenants contacted 171 satisfied

Apr 21/22

100.00%

   

13 Tenants contacted 13 satisfied

May 21/22

100.00%

   

33 Tenants contacted 33 satisfied Cumulative Total 100% 46 tenants contacted 46 tenants satisfied

Jun 21/22

100.00%

   

23 Tenants contacted 23 satisfied Cumulative Total 100% 69 tenants contacted 69 tenants satisfied

Jul 21/22

100.00%

   

42 Tenants contacted 42 satisfied Cumulative Total 100% 111 tenants contacted 111 tenants satisfied

Aug 21/22

100.00%

   

33 Tenants contacted 33 satisfied Cumulative Total 100% 144 tenants contacted 144 tenants satisfied

Sep 21/22

100.00%

   

36 Tenants Contacted 36 Satisfied Cumulative Total 100% 180 Tenants Contacted 180 Tenants Satisfied

Oct 21/22

100.00%

   

34 Tenants, 34 satisfied Contacted Cumulative 214 contacted, 214 satisfied

Nov 21/22

100.00%

   

36 Tenants, 36 satisfied Contacted Cumulative 250 contacted, 250 satisfied

Dec 21/22

100.00%

   

31 Tenants, 31 satisfied Contacted Cumulative 281 contacted, 281 satisfied

Jan 21/22

99.68%

   

27 Tenants contacted, 26 satisfied = 96.30% Cumulative 308 contacted, 307 satisfied.

Feb 21/22

99.71%

   

33 Tenants contacted, 33 satisfied = 99.07% Cumulative 341 contacted, 340 satisfied.

Mar 21/22

100.00%

   

43 Tenants contacted, 43 satisfied = 99.7% Cumulative 384 contacted, 383 satisfied.

Apr 22/23

   

   

   

May 22/23

   

   

   

Jun 22/23

   

   

   

Jul 22/23

   

   

   

Aug 22/23

   

   

   

Sep 22/23

   

   

   

Oct 22/23

   

   

   

Nov 22/23

   

   

   

Dec 22/23

   

   

   

Jan 22/23

   

   

   

Feb 22/23

   

   

   

Mar 22/23