Chart showing Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onWednesday, 24th June 2020Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Details"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Links"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Printable"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Update"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Chart showing Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Table showing Hierarchical Self of Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Below TargetOn TargetAbove Target

Month

Percentage

Comment

Apr 18/19

99.12%

   

April:  Calls received = 2988                                           Responded to within 60s = 2962                                          2962/2988 = 99.12%.            

May 18/19

98.93%

   

May:  Calls received = 2938                                           Responded to within 60s = 2901                                          2901/2938 = 98.74%.             Cumulative:                                   Calls received  = 5926      Responded to within 60s = 5863  5863/5926 = 98.93%.

Jun 18/19

98.97%

   

June:  Calls received = 3061                                           Responded to within 60s = 3032                                          3032/3061 = 98.66%.             Cumulative:                                   Calls received  = 8987     Responded to within 60s = 8895  8895/8987 = 98.97%.

Jul 18/19

99.05%

   

July:  Calls received = 3028                                           Responded to within 60s = 3006                                          3006/3028 = 99.27%.             Cumulative:                                   Calls received  = 12,015     Responded to within 60s = 11,901                                 11,901/12,015 = 99.05%.

Aug 18/19

98.70%

   

Aug:  Calls received = 2963                                         Responded to within 60s = 2943                                          2943/2963 = 99.32%.             Cumulative:                                   Calls received  = 15,038     Responded to within 60s = 14,844                                 14,844/15,038 = 98.70%.

Sep 18/19

98.74%

   

Sep:  Calls received = 2860                                     Responded to within 60s = 2830                                      2830/2860 = 98.95%          Cumulative:                                   Calls received  = 17,898 Responded to within 60s = 17,674                                 17,674/17,898 = 98.74%.

Oct 18/19

98.80%

   

Oct:  Calls received = 3168                                    Responded to within 60s = 3140                                      3140/3168 = 99.11%          Cumulative:                                   Calls received  = 21,066 Responded to within 60s = 20,814                                 20,814/21,066 = 98.80%.

Nov 18/19

98.81%

   

Nov:  Calls received = 2895                                    Responded to within 60s = 2862                                      2862/2895 = 98.86%          Cumulative:                                   Calls received  = 23,961 Responded to within 60s = 23,676                                 23,676/23,961 = 98.81%.

Dec 18/19

98.79%

   

Dec:  Calls received = 2568                                   Responded to within 60s = 2531                                      2862/2895 = 98.56%          Cumulative:                                   Calls received  = 26529 Responded to within 60s = 26207                                 26207/26529 = 98.79%.

Jan 18/19

98.84%

   

Jan:  Calls received = 2766                                Responded to within 60s = 2748                                      2748/2766 = 99.34%          Cumulative:                                   Calls received  = 29295 Responded to within 60s = 28955                                 28955/29295 = 98.84%.

Feb 18/19

98.83%

   

Feb:  Calls received = 2699                                Responded to within 60s = 2664                                      2664/2699 = 98.70%          Cumulative:                                   Calls received  = 31994 Responded to within 60s = 31619                                 31619/31994 = 98.83%.

Mar 18/19

98.63%

   

March:  Calls received = 2781                               Responded to within 60s = 2680                                      2781/2781 = 96.37%          Cumulative:                                   Calls received  = 34775 Responded to within 60s = 34299                                 342999/34775 = 98.63%.

Apr 19/20

95.45%

   

April:  Calls received = 2855                             Responded to within 60s = 2725                                      2725/2855 = 95.45%                                

May 19/20

95.00%

   

May:  Calls received = 2814                               Responded to within 60s = 2661                                      2661/2814 = 94.56%          Cumulative:                                   Calls received  = 5669 Responded to within 60s = 5386                                 5386/5669 = 95%.

Jun 19/20

94.00%

   

June:  Calls received = 3135                               Responded to within 60s = 2945                                      2945/3135 = 93.94%          Cumulative:                                   Calls received  = 5949 Responded to within 60s = 5606                                 5606/5949 = 94%.

Jul 19/20

95.00%

   

July:  Calls received = 3480                              Responded to within 60s = 3337                                      3337/3480 = 96%          Cumulative:                                   Calls received  = 9429 Responded to within 60s = 8943                                 8943/9429 = 95%.

Aug 19/20

96.00%

   

August:  Calls received = 3644                             Responded to within 60s = 3591                                      3591/3644 = 99%          Cumulative:                                   Calls received  = 13073 Responded to within 60s = 12534                                 12534/13073 = 96%.

Sep 19/20

96.00%

   

September:  Calls received = 3579                             Responded to within 60s = 3517                                      3517/3579 = 98%          Cumulative:                                   Calls received  = 16652 Responded to within 60s = 16051                                 16051/16652 = 96%.

Oct 19/20

97.00%

   

October:  Calls received = 4653                             Responded to within 60s = 4555                                      4555/4653 = 98%          Cumulative:                                   Calls received  = 21305 Responded to within 60s = 20606                                 20606/21305 = 97%.

Nov 19/20

97.00%

   

November:  Calls received = 4114                             Responded to within 60s = 4050                                      4050/4114 = 98%          Cumulative:                                   Calls received  = 25419 Responded to within 60s = 24656                                 24656/25419 = 97%.

Dec 19/20

97.00%

   

December:  Calls received = 4331                             Responded to within 60s = 4265                                      4265/4331 = 98%          Cumulative:                                   Calls received  = 29750 Responded to within 60s = 28921                                 28921/29750 = 97%.

Jan 19/20

97.00%

   

January:  Calls received = 5042                             Responded to within 60s = 4988                                     4988/5042 = 99%          Cumulative:                                   Calls received  = 34792 Responded to within 60s = 33909                                 33909/34792 = 97%.

Feb 19/20

98.00%

   

February:  Calls received = 5316                            Responded to within 60s = 5249                                     5249/5316 = 99%          Cumulative:                                   Calls received  = 40108 Responded to within 60s = 39158                                 39158/40108 = 98%.

Mar 19/20

98.00%

   

March:  Calls received = 5544                            Responded to within 60s = 5439                                     5439/5544 = 98%          Cumulative:                                   Calls received  = 45652 Responded to within 60s = 44597                                 44597/45652 = 98%.

Apr 20/21

98.00%

   

April calls received = 4991

May 20/21

98.00%

   

May: Calls received 4656 Responded to within 60s = 4579 4579/4656 = 98% Cumulative: Calls received = 9647 Responded within 60s = 9469 9469/9647 = 98%

Jun 20/21

   

   

   

Jul 20/21

   

   

   

Aug 20/21

   

   

   

Sep 20/21

   

   

   

Oct 20/21

   

   

   

Nov 20/21

   

   

   

Dec 20/21

   

   

   

Jan 20/21

   

   

   

Feb 20/21

   

   

   

Mar 20/21