Chart showing Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onWednesday, 26th September 2018Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Details"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Links"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Printable"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Update"Show Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Table showing Hierarchical Self of Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Chart showing Indicator "HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)"Below TargetOn TargetAbove Target

Month

Percentage

Note

Sep 16/17

99.07%

   

September Calls received = 1418 Responded to within 60s = 1409 1409 / 1418 = 99.37% Cumulative: Calls received = 7887 Responded to within 60s = 7814 7814 / 7887 = 99.07%

Oct 16/17

99.09%

   

October: Calls received = 1543 Responded to within 60s = 1530 1530 / 1543 = 99.16% Cumulative: Calls received = 9430 Responded to within 60s = 9344 9344 / 9430 = 99.09%

Nov 16/17

99.03%

   

November: Calls received = 1358 Responded to within 60s = 1339 1339 / 1358 = 98.60% Cumulative: Calls received = 10788 Responded to within 60s = 10683 10683 / 10788 = 99.03%

Dec 16/17

99.02%

   

December: Calls received = 1309 Responded to within 60s = 1296 1296 / 1309 = 99.01% Cumulative: Calls received = 12097 Responded to within 60s = 11979 11979 / 12097 = 99.02%

Jan 16/17

98.95%

   

January: Calls received = 1207 Responded to within 60s = 1185 1185 / 1207 = 98.18% Cumulative: Calls received = 13304 Responded to within 60s = 13164 13164 / 13304 = 98.95%

Feb 16/17

99.04%

   

February: Calls received = 3205 Responded to within 60s = 3187 3187 / 3205 = 99.4% Cumulative: Calls received = 16509 Responded to within 60s = 16351 16351 / 16509 = 99.04%

Mar 16/17

99.05%

   

March: Calls received = 3366 Responded to within 60s = 3337 99.13 /  = % Cumulative: Calls received = 19875 Responded to within 60s = 19688 19688 / 19875 =99.05 %

Apr 17/18

99.22%

   

April:  Calls received = 2984                                            Responded to within 60s = 2961                                          2961/2984 = 99.22%

May 17/18

99.01%

   

May:  Calls received = 3010        Responded to within 60s = 2974       2974/3010 = 98.80%.    Cumulative:  5994     Responded to within 60s  =  5935     5935/5994 = 99.01%

Jun 17/18

99.03%

   

June  Calls received = 3199        Responded to within 60s = 3169       3169/3199 = 99.06%.    Cumulative:  9193         Responded to within 60s  =  9104     9104/9193 = 99.03%

Jul 17/18

99.03%

   

July  Calls received = 3012        Responded to within 60s = 2983       2983/3012 = 99.03%.    Cumulative:  12,205         Responded to within 60s  =  12,087     12,807/12,205 = 99.03%

Aug 17/18

99.05%

   

August  Calls received = 3090        Responded to within 60s = 3064       3064/3090 = 99.15%.    Cumulative:  15,295       Responded to within 60s  =  15,151     15,151/15,295 = 99.05%

Sep 17/18

99.05%

   

September Calls received = 3123        Responded to within 60s = 3093       3093/3123 = 99.03%.    Cumulative:  18,418     Responded to within 60s  =  18,244    18,244/18,418 = 99.05%

Oct 17/18

99.08%

   

October Calls received = 3130       Responded to within 60s = 3106       3106/3130 = 99.23%.    Cumulative:  21,548     Responded to within 60s  =  21,350    21,350/21,548 = 99.08%

Nov 17/18

99.02%

   

November Calls received = 3169       Responded to within 60s = 3125       3125/3169 = 98.61%.    Cumulative:  24,717      Responded to within 60s  =  24,475    24,475/24,717 = 99.02%

Dec 17/18

98.98%

   

December Calls received = 3200       Responded to within 60s = 3160       3160/3200 = 98.75%.    Cumulative:  27,917     Responded to within 60s  =  27,635    27,635/27,917 = 98.98%

Jan 17/18

98.98%

   

January Calls received = 3067       Responded to within 60s = 3034      3034/3067 = 98.92%.    Cumulative:  30,984     Responded to within 60s  =  30,669    30,669/30,984 = 98.98%

Feb 17/18

99.01%

   

February Calls received = 2641     Responded to within 60s = 2624     2624/2641 = 99.35%.    Cumulative:  33625    Responded to within 60s  =  33293    33293/33625 = 99.01%

Mar 17/18

98.97%

   

March Calls received = 1931    Responded to within 60s = 1897    1897/1931 = 98.23%.    Cumulative:  35,556    Responded to within 60s  =  35,190    35,190/35,556 = 98.97%

Apr 18/19

99.12%

   

April:  Calls received = 2988                                           Responded to within 60s = 2962                                          2962/2988 = 99.12%.            

May 18/19

98.93%

   

May:  Calls received = 2938                                           Responded to within 60s = 2901                                          2901/2938 = 98.74%.             Cumulative:                                   Calls received  = 5926      Responded to within 60s = 5863  5863/5926 = 98.93%.

Jun 18/19

98.97%

   

June:  Calls received = 3061                                           Responded to within 60s = 3032                                          3032/3061 = 98.66%.             Cumulative:                                   Calls received  = 8987     Responded to within 60s = 8895  8895/8987 = 98.97%.

Jul 18/19

99.05%

   

July:  Calls received = 3028                                           Responded to within 60s = 3006                                          3006/3028 = 99.27%.             Cumulative:                                   Calls received  = 12,015     Responded to within 60s = 11,901                                 11,901/12,015 = 99.05%.

Aug 18/19

98.70%

   

Aug:  Calls received = 2963                                         Responded to within 60s = 2943                                          2943/2963 = 99.32%.             Cumulative:                                   Calls received  = 15,038     Responded to within 60s = 14,844                                 14,844/15,038 = 98.70%.

Sep 18/19