Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 23rd November 2018Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Details"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Update"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Table showing Hierarchical Self of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Below TargetOn TargetAbove Target

Month

Value

Note

Nov 16/17

65.00%

   

November: Received in November = 12 Completed from November = 7 Completed from October = 7 Completed from September = 1 Completed from August = 1 Completed in 10 days = 1 4 / 16 = 25.00% Carried over to Oct = 11 (3 from Nov, 2 from Oct, 4 from Sept, 1 from Jul, 1 from Jun). Cumulative: Total complaints completed = 117 Completed within 10 days = 76 76 / 117 = 65%

Dec 16/17

66.00%

   

December: Received in December = 9 Completed from December = 3 Completed from November = 3 Completed in 10 days = 5 5 / 6 = 83.33% Carried over to Jan = 11 (6 from Dec, 1 from Nov, 2 from Oct, 4 from Sept, 1 from Jul, 1 from Jun). Cumulative: Total complaints completed = 123 Completed within 10 days = 81 81 / 123 = 66%

Jan 16/17

64.34%

   

January: Received in December = 18 Completed from January = 3 Completed from December = 3 Completed in 10 days = 2 2 / 6 = 33.33% Carried over to Jan = 11 (14 from Jan, 3 from Dec, 2 from Nov, 2 from Oct, 4 from Sept, 1 from Jul, 1 from Jun). Cumulative: Total complaints completed = 129 Completed within 10 days = 83 83 / 129 = 64.34%

Feb 16/17

62.96%

   

February: Received in February = 13 Completed in February = 2 Completed from January = 5 Completed in 10 days = 2 2 / 7 = 28.57% Carried over to Feb = 11 (11 from Feb) Cumulative: Total complaints completed = 135 Completed within 10 days = 85 85 / 135 = 62.96%

Mar 16/17

63.57%

   

March: Received in March = 11 Completed in March = 5 Completed from February = 4 Completed in 10 days = 4 4 / 9 = 44.44% Carried over to March = 8 (2 from Feb, 6 from March) Cumulative: Total complaints completed = 140 Completed within 10 days = 89 89 / 140 = 63.57%

Apr 17/18

85.71%

   

April:  Received in April = 17         Completed in April = 7        Completed in 10 days = 6      6/7 = 85.71%.    Carried over to May = 10.

May 17/18

88.00%

   

May: Received in May = 13 Completed in May = 11 Completed from April = 5 Completed in 10 days = 10 10/16 = 62.5% Carried over to June = 2 from May Cumulative: Total complaints completed = 11 (May) + 7 (April) = 18 Completed within 10 days = 10 (May) + 6 (April) = 16                        16/18 = 88%.

Jun 17/18

84.61%

   

June: Received in June = 11 Completed in June = 6 Completed from May = 2 Completed in 10 days = 6 6/8 = 75% Carried over to July = 5 from June, 1 from May. Cumulative: Total complaints completed = 18 (May) + 8 (June) = 26 Completed within 10 days = 16 (May) + 6 (June) = 22 22/26 = 84.61%

Jul 17/18

85.71%

   

July: Received in July = 11 Completed in July = 5 Completed from June = 4 Completed in 10 days = 8 8/9 = 88.88% Carried over to August = 5 (1 from June, 3 from July). Cumulative: Total complaints completed = 26+9 = 35. Completed within 10 days = 22+8= 30. 30/35 = 85.71%.

Aug 17/18

84.61%

   

August: Received in Aug = 16 Completed in Aug = 11 Completed from July = 6 Completed in 10 days = 14 14/17 = 82.35% Carried over to Sept = 5 (from August). Cumulative: Total complaints completed = 35+17 = 52. Completed within 10 days = 30+14 = 44 44/52= 84.61%.

Sep 17/18

83.30%

   

September: Received in Sept = 15 Completed in Sept = 6 Completed from Aug = 2 Completed in 10 days = 6 6/8 = 75% Carried over to Oct = 9 (from Sept). Cumulative: Total complaints completed =    52 + 8 = 60.. Completed within 10 days = 44+6 = 50 50/60 = 83.3%.

Oct 17/18

82.89%

   

October: Received in Oct = 14 Completed in Oct = 9 Completed from Sept = 7 Completed in 10 days = 13 13/16 = 81.25% Carried over to Nov = 4 Cumulative: Total complaints completed =    60 + 16 = 76.. Completed within 10 days = 50+13 = 63 63/76 = 82.89%.

Nov 17/18

82.02%

   

November: Received in Nov = 13 Completed in Nov = 8 Completed from Oct = 5 Completed in 10 days = 10 10/13 = 76.92% Carried over to Dec = 5 Cumulative: Total complaints completed =    76 + 13 = 89.. Completed within 10 days = 63+10 = 73 73/89 = 82.02%.

Dec 17/18

82.17%

   

December: Received in Dec = 12 Completed in Dec = 7 Completed from Nov = 4 Completed in 10 days = 10 10/12 = 83.33% Carried over to Jan = 4 Cumulative: Total complaints completed =    89 + 12 = 101.. Completed within 10 days = 73+10 = 83 83/101 = 82.17%.

Jan 17/18

83.33%

   

January: Received in Jan = 19 Completed in Jan = 14 Completed from Dec = 5 Completed in 10 days = 17 17/19 = 89.47% Carried over to Feb = 1 Cumulative: Total complaints completed =   101 + 19 = 120. Completed within 10 days = 83 + 17 = 100 100/120 = 83.33%.

Feb 17/18

83.21%

   

February: Received in Feb = 17 Completed in Feb = 7 Completed from Jan = 8 Completed in 10 days = 14 14/15 = 93.3% Carried over to Mch = 10 Cumulative: Total complaints completed =   120 + 17 = 137. Completed within 10 days = 100 + 14 = 114 114/137 = 83.21%.

Mar 17/18

81.36%

   

March: Received in Mch = 24 Completed in Mch = 10 Completed from Feb = 7 Completed in 10 days = 14 14/17 = 82.35% Carried over to Apr = 10 Cumulative: Total complaints completed =   137 + 24 = 161. Completed within 10 days = 114 + 17 = 131 131/161 = 81.36%.

Apr 18/19

90.00%

   

Received in April = 15                  Completed in April = 9                 Completed from March = 1        Completed in 10 days = 9              9/10 = 90%

May 18/19

95.00%

   

May: Received in May = 9 Completed in May = 4 Completed from April = 7 Completed in 10 days = 10 10/11 = 90% Cumulative: Total complaints completed = 20 (May) + 11 (April) = 9 Completed within 10 days = 19 (May) + 10 (April) = 9                        19/20 = 95%.

Jun 18/19

80.48%

   

June: Received in June = 21 Completed in June = 13 Completed from May = 4 Completed in 10 days = 14 14/17 = 82.35% Cumulative: Total complaints completed = 21 (June) + 20 (May) = 41 Completed within 10 days = 19 + 14 = 33            33/41 = 80.48%.

Jul 18/19

82.75%

   

July: Received in July = 17 Completed in July = 10 Completed from June = 8 Completed in 10 days = 15 15/18 = 83.33% Cumulative: Total complaints completed =  58 Completed within 10 days = 48/58 = 82.75%.

Aug 18/19

87.23%

   

August: Received in August = 36 Completed in August = 35 Completed from July = 3 Completed in 10 days = 34 34/38 = 89.47% Cumulative: Total complaints completed =  94 Completed within 10 days = 82/94 = 87.23%.

Sep 18/19

94.39%

   

Sep: Received in Sep = 13 Completed in Sep = 9 Completed from Aug = 15 Completed in 10 days = 19 19/24 = 79.16% Cumulative: Total complaints completed =  107 Completed within 10 days = 101/107 = 94.39%.

Oct 18/19

99.00%

   

Oct: Received in Oct = 32 Completed in Oct = 18 Completed from Sep = 8 Completed in 10 days = 31 26/31 = 84% Cumulative: Total complaints completed =  133 Completed within 10 days = 132/133 = 99%.

Nov 18/19