Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onWednesday, 24th June 2020Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Details"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Update"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Table showing Hierarchical Self of Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Below TargetOn TargetAbove Target

Month

Value

Comment

Apr 18/19

90.00%

   

   

May 18/19

95.00%

   

   

Jun 18/19

89.18%

   

   

Jul 18/19

87.27%

   

   

Aug 18/19

88.17%

   

   

Sep 18/19

86.32%

   

   

Oct 18/19

92.30%

   

   

Nov 18/19

92.40%

   

   

Dec 18/19

95.27%

   

   

Jan 18/19

95.16%

   

   

Feb 18/19

93.00%

   

   

Mar 18/19

91.00%

   

   

Apr 19/20

91.00%

   

April:  Received in April = 24 Completed from April = 11 Completed in 10 days = 10 10/11  = 91%

May 19/20

72.00%

   

May:  Received in May = 8 Completed from May = 19 Completed in 10 days = 13 13/19  = 68% Cumulative: Total complaints completed =  32 Completed within 10 days = 23 Completed within 10 days = 23/32 = 72%.

Jun 19/20

76.00%

   

June:  Received in June = 23 Completed from June = 19 Completed in 10 days = 19 19/19  = % Cumulative: Total complaints completed =  55 Completed within 10 days = 42 Completed within 10 days = 42/55 = 76%.

Jul 19/20

75.00%

   

July:  Received in July = 20 Completed from July = 19 Completed in 10 days = 14 Cumulative: Total complaints completed =  75 Completed within 10 days = 56 Completed within 10 days = 56/75 = 75%.

Aug 19/20

77.00%

   

August:  Received in August = 12 Completed from August = 14 Completed in 10 days = 11 Cumulative: Total complaints completed =  87 Completed within 10 days = 67 Completed within 10 days = 67/87 = 77%.

Sep 19/20

75.00%

   

September:  Received in September = 23 Completed from September = 17 Completed in 10 days = 15 Cumulative: Total complaints completed =  110 Completed within 10 days = 82 Completed within 10 days = 82/110 = 75%.

Oct 19/20

80.00%

   

October:  Received in October = 27 Completed from October = 33 Completed in 10 days = 28 Cumulative: Total complaints completed =  137 Completed within 10 days = 110 Completed within 10 days = 110/137 = 80%.

Nov 19/20

81.00%

   

Novemebr:  Received in November = 15 Completed from November = 15 Completed in 10 days = 13 Cumulative: Total complaints completed =  152 Completed within 10 days = 123 Completed within 10 days = 123/152 = 81%.

Dec 19/20

82.00%

   

December:  Received in December = 10 Completed from December = 14 Completed in 10 days = 10 Cumulative: Total complaints completed =  162 Completed within 10 days = 133 Completed within 10 days = 133/162 = 82%.

Jan 19/20

80.00%

   

January:  Received in January = 27 Completed from January = 29 Completed in 10 days = 18 Cumulative: Total complaints completed =  189 Completed within 10 days = 151 Completed within 10 days = 151/189 = 80%.

Feb 19/20

78.00%

   

February:  Received in February = 32 Completed from February = 27 Completed in 10 days = 22 Cumulative: Total complaints completed =  221 Completed within 10 days = 173 Completed within 10 days = 173/221 = 78%.

Mar 19/20

83.00%

   

March:  Received in March = 15 Completed from March = 26 Completed in 10 days = 22 Cumulative: Total complaints completed =  236 Completed within 10 days = 195 Completed within 10 days = 195/236 = 83%.

Apr 20/21

80.00%

   

April: Received in April 11 Completed from April = 5 Completed in 10 days = 4 4/5 = 80%

May 20/21

83.00%

   

May: Received in May 15 Completed from May = 13 Completed in 10 days = 11 Cumulative: Total complaints completed in April and May = 18 Completed in 10 days in April and May = 15 15/18= 83%

Jun 20/21

   

   

   

Jul 20/21

   

   

   

Aug 20/21

   

   

   

Sep 20/21

   

   

   

Oct 20/21

   

   

   

Nov 20/21

   

   

   

Dec 20/21

   

   

   

Jan 20/21

   

   

   

Feb 20/21

   

   

   

Mar 20/21