User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"Published onTuesday, 23rd December 2008Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Details"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Update"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing T:\Steve G\NBBC-logo-rev.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Below TargetOn TargetAbove Target

Month

Value

Note

Apr 07/8

87.50%

   

   

May 07/8

83.33%

   

Actual for May 80%

Jun 07/8

65.85%

   

Actual for June 52.17%

Jul 07/8

71.15%

   

Actual for July 90.91%

Aug 07/8

72.06%

   

Actual for August 75%

Sep 07/8

74.67%

   

Actual for September 100%

Oct 07/8

72.83%

   

Actual for October 64.71%

Nov 07/8

69.91%

   

Actual for November 57.14%

Dec 07/8

70.60%

   

Actual for December 90%

Jan 07/8

85.70%

   

Actual fo January 81.8% (126/154)

Feb 07/8

75.58%

   

Actual for February 90% (130/172)

Mar 07/8

74.32%

   

Actual for March 54.55%(130/183)

Apr 08/9

85.19%

   

Actual for April 23/27.Please note that all Housing indicator tolerances were amended for 2008-09 so that indicators can only be on target if the target is met(this change was made in Sept.2008).

May 08/9

86.21%

   

Actual for May 2/2.Running total 25/29

Jun 08/9

74.41%

   

Actual for 2/5.Running total 27/34

Jul 08/9

72.73%

   

Actual 5/10.Running total 32/44

Aug 08/9

74.47%

   

Actual 3/3.Running total 35/47

Sep 08/9

73.47%

   

Actual 1/2. Running total 36/49

Oct 08/9

71.43%

   

Actual 4/7 Running total 40/56

Nov 08/9

69.12%

   

Actual 7/12 Running total 47/68

Dec 08/9

   

   

   

Jan 08/9

   

   

   

Feb 08/9

   

   

   

Mar 08/9