Month |
Value |
|
Note |
Jan 16/17 |
64.34% |
|
January:
Received in December = 18
Completed from January = 3
Completed from December = 3
Completed in 10 days = 2
2 / 6 = 33.33%
Carried over to Jan = 11 (14 from Jan, 3 from Dec, 2 from Nov, 2 from Oct, 4 from Sept, 1 from Jul, 1 from Jun).
Cumulative:
Total complaints completed = 129
Completed within 10 days = 83
83 / 129 = 64.34% |
Feb 16/17 |
62.96% |
|
February:
Received in February = 13
Completed in February = 2
Completed from January = 5
Completed in 10 days = 2
2 / 7 = 28.57%
Carried over to Feb = 11 (11 from Feb)
Cumulative:
Total complaints completed = 135
Completed within 10 days = 85
85 / 135 = 62.96% |
Mar 16/17 |
63.57% |
|
March:
Received in March = 11
Completed in March = 5
Completed from February = 4
Completed in 10 days = 4
4 / 9 = 44.44%
Carried over to March = 8 (2 from Feb, 6 from March)
Cumulative:
Total complaints completed = 140
Completed within 10 days = 89
89 / 140 = 63.57% |
Apr 17/18 |
85.71% |
|
April: Received in April = 17 Completed in April = 7 Completed in 10 days = 6 6/7 = 85.71%. Carried over to May = 10. |
May 17/18 |
88.00% |
|
May: Received in May = 13
Completed in May = 11
Completed from April = 5
Completed in 10 days = 10
10/16 = 62.5%
Carried over to June = 2 from May
Cumulative:
Total complaints completed = 11 (May) + 7 (April) = 18
Completed within 10 days = 10 (May) + 6 (April) = 16 16/18 = 88%.
|
Jun 17/18 |
84.61% |
|
June: Received in June = 11
Completed in June = 6
Completed from May = 2
Completed in 10 days = 6
6/8 = 75%
Carried over to July = 5 from June, 1 from May.
Cumulative:
Total complaints completed = 18 (May) + 8 (June) = 26
Completed within 10 days = 16 (May) + 6 (June) = 22
22/26 = 84.61% |
Jul 17/18 |
85.71% |
|
July: Received in July = 11
Completed in July = 5
Completed from June = 4
Completed in 10 days = 8
8/9 = 88.88%
Carried over to August = 5 (1 from June, 3 from July).
Cumulative:
Total complaints completed = 26+9 = 35.
Completed within 10 days = 22+8= 30.
30/35 = 85.71%. |
Aug 17/18 |
84.61% |
|
August: Received in Aug = 16
Completed in Aug = 11
Completed from July = 6
Completed in 10 days = 14
14/17 = 82.35%
Carried over to Sept = 5 (from August).
Cumulative:
Total complaints completed = 35+17 = 52.
Completed within 10 days = 30+14 = 44
44/52= 84.61%. |
Sep 17/18 |
83.30% |
|
September: Received in Sept = 15
Completed in Sept = 6
Completed from Aug = 2
Completed in 10 days = 6
6/8 = 75%
Carried over to Oct = 9 (from Sept).
Cumulative:
Total complaints completed = 52 + 8 = 60..
Completed within 10 days = 44+6 = 50
50/60 = 83.3%. |
Oct 17/18 |
82.89% |
|
October: Received in Oct = 14
Completed in Oct = 9
Completed from Sept = 7
Completed in 10 days = 13
13/16 = 81.25%
Carried over to Nov = 4
Cumulative:
Total complaints completed = 60 + 16 = 76..
Completed within 10 days = 50+13 = 63
63/76 = 82.89%. |
Nov 17/18 |
82.02% |
|
November: Received in Nov = 13
Completed in Nov = 8
Completed from Oct = 5
Completed in 10 days = 10
10/13 = 76.92%
Carried over to Dec = 5
Cumulative:
Total complaints completed = 76 + 13 = 89..
Completed within 10 days = 63+10 = 73
73/89 = 82.02%. |
Dec 17/18 |
82.17% |
|
December: Received in Dec = 12
Completed in Dec = 7
Completed from Nov = 4
Completed in 10 days = 10
10/12 = 83.33%
Carried over to Jan = 4
Cumulative:
Total complaints completed = 89 + 12 = 101..
Completed within 10 days = 73+10 = 83
83/101 = 82.17%. |
Jan 17/18 |
83.33% |
|
January: Received in Jan = 19
Completed in Jan = 14
Completed from Dec = 5
Completed in 10 days = 17
17/19 = 89.47%
Carried over to Feb = 1
Cumulative:
Total complaints completed = 101 + 19 = 120.
Completed within 10 days = 83 + 17 = 100
100/120 = 83.33%. |
Feb 17/18 |
83.21% |
|
February: Received in Feb = 17
Completed in Feb = 7
Completed from Jan = 8
Completed in 10 days = 14
14/15 = 93.3%
Carried over to Mch = 10
Cumulative:
Total complaints completed = 120 + 17 = 137.
Completed within 10 days = 100 + 14 = 114
114/137 = 83.21%. |
Mar 17/18 |
81.36% |
|
March: Received in Mch = 24
Completed in Mch = 10
Completed from Feb = 7
Completed in 10 days = 14
14/17 = 82.35%
Carried over to Apr = 10
Cumulative:
Total complaints completed = 137 + 24 = 161.
Completed within 10 days = 114 + 17 = 131
131/161 = 81.36%. |
Apr 18/19 |
90.00% |
|
Received in April = 15 Completed in April = 9 Completed from March = 1 Completed in 10 days = 9 9/10 = 90% |
May 18/19 |
95.00% |
|
May: Received in May = 9
Completed in May = 4
Completed from April = 7
Completed in 10 days = 10
10/11 = 90%
Cumulative:
Total complaints completed = 20 (May) + 11 (April) = 9
Completed within 10 days = 19 (May) + 10 (April) = 9 19/20 = 95%.
|
Jun 18/19 |
89.18% |
|
June: Received in June = 21
Completed in June = 13
Completed from May = 4
Completed in 10 days = 14
14/17 = 82.35%
Cumulative:
Total complaints completed = 17 (June) + 20 (May) = 37
Completed within 10 days = 19 + 14 = 33 33/37 = 89.18%.
|
Jul 18/19 |
87.27% |
|
July: Received in July = 17
Completed in July = 10
Completed from June = 8
Completed in 10 days = 15
15/18 = 83.33%
Cumulative:
Total complaints completed = 55
Completed within 10 days = 48/55 = 87.27%.
|
Aug 18/19 |
88.17% |
|
August: Received in August = 36
Completed in August = 35
Completed from July = 3
Completed in 10 days = 34
34/38 = 89.47%
Cumulative:
Total complaints completed = 93
Completed within 10 days = 82/93 = 88.17%.
|
Sep 18/19 |
86.32% |
|
Sep: Received in Sep = 13
Completed in Sep = 9
Completed from Aug = 15
Completed in 10 days = 19
19/24 = 79.16%
Cumulative:
Total complaints completed = 117
Completed within 10 days = 101/117 = 86.32%.
|
Oct 18/19 |
92.30% |
|
Oct: Received in Oct = 32
Completed in Oct = 18
Completed from Sep = 8
Completed in 10 days = 31
26/31 = 84%
Cumulative:
Total complaints completed = 143
Completed within 10 days = 132/143 = 92.30%.
|
Nov 18/19 |
92.40% |
|
Nov: Received in Nov = 10
Completed frpm Nov = 10
Completed from Oct = 5
Completed in 10 days = 14
14/15 = 93.3%
Cumulative:
Total complaints completed = 158
Completed within 10 days = 146/158 = 92.40%.
|
Dec 18/19 |
95.27% |
|
Dec: Received in Dec = 15
Completed from Dec = 10
Completed from Nov = 1
Completed in 10 days = 15
11/15 = 73.33%
Cumulative:
Total complaints completed = 169
Completed within 10 days = 161/169 = 95.27%.
|
Jan 18/19 |
|
|
|