User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report - Latest"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Warwickshire Local Area Agreement"User Screen "Employee Survey"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 22nd July 2010Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Details"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Links"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Printable"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Update"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report - Latest"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Warwickshire Local Area Agreement"User Screen "Employee Survey"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)"Below TargetOn TargetAbove Target

Month

Days

Note

Apr 07/08

14.90

   

   

May 07/08

16.40

   

   

Jun 07/08

16.10

   

   

Jul 07/08

16.10

   

   

Aug 07/08

20.10

   

   

Sep 07/08

19.20

   

   

Oct 07/08

19.70

   

   

Nov 07/08

20.50

   

   

Dec 07/08

18.90

   

   

Jan 07/08

18.60

   

   

Feb 07/08

18.10

   

   

Mar 07/08

18.00

   

   

Apr 08/09

14.15

   

Above Target

May 08/09

15.66

   

Above Target

Jun 08/09

17.51

   

Above Target

Jul 08/09

11.39

   

Above Target

Aug 08/09

13.99

   

Above Target

Sep 08/09

12.52

   

Above Target

Oct 08/09

11.95

   

Above Target

Nov 08/09

13.28

   

Above Target

Dec 08/09

12.68

   

Above Target

Jan 08/09

14.96

   

Above Target

Feb 08/09

13.65

   

Above Target

Mar 08/09

18.00

   

Above Target

Apr 09/10

21.00

   

year end processes and volume of new claims received due to economic downturn

May 09/10

20.00

   

year end processes and volume of new claims received due to economic downturn

Jun 09/10

18.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Jul 09/10

20.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Aug 09/10

20.00

   

Delays in dwp primary benefit being calculated, delays in ct liabilities being raised and staff shortages due to summer holidays

Sep 09/10

19.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions                              

Oct 09/10

19.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions    

Nov 09/10

21.00

   

Increased workload due to change in legislation from Nov. 09 i.e. manual assessment of 300 pension credit claims.

Dec 09/10

17.00

   

   

Jan 09/10

22.00

   

Absence due to sickness, leave, training, trade unions shop stewards course & system downtime

Feb 09/10

22.00

   

   

Mar 09/10

19.65

   

High volumes of outstanding work & delays by customers not providing information in a timely manner

Apr 10/11

23.16

   

   

May 10/11

23.86

   

   

Jun 10/11

20.03

   

   

Jul 10/11

   

   

   

Aug 10/11

   

   

   

Sep 10/11

   

   

   

Oct 10/11

   

   

   

Nov 10/11

   

   

   

Dec 10/11

   

   

   

Jan 10/11

   

   

   

Feb 10/11

   

   

   

Mar 10/11