|
Month |
Days |
|
Note |
|
Apr 07/08 |
9.10 |
|
|
|
May 07/08 |
10.70 |
|
|
|
Jun 07/08 |
10.10 |
|
|
|
Jul 07/08 |
10.60 |
|
|
|
Aug 07/08 |
12.70 |
|
|
|
Sep 07/08 |
11.80 |
|
|
|
Oct 07/08 |
10.60 |
|
|
|
Nov 07/08 |
12.50 |
|
|
|
Dec 07/08 |
11.00 |
|
|
|
Jan 07/08 |
12.30 |
|
|
|
Feb 07/08 |
9.60 |
|
|
|
Mar 07/08 |
10.30 |
|
|
|
Apr 08/09 |
10.38 |
|
|
|
May 08/09 |
10.03 |
|
|
|
Jun 08/09 |
12.68 |
|
|
|
Jul 08/09 |
12.04 |
|
|
|
Aug 08/09 |
11.93 |
|
Combination of Holiday & sickness periods together with delay in scanning & indexing |
|
Sep 08/09 |
9.94 |
|
Above Target |
|
Oct 08/09 |
9.44 |
|
Above Target |
|
Nov 08/09 |
13.27 |
|
Under resourced - staff vacancies |
|
Dec 08/09 |
13.28 |
|
Under resourced - staff vacancies |
|
Jan 08/09 |
7.71 |
|
We have processed an exceptional amount of changes in advance of the date of change - due to the annual uprating process. |
|
Feb 08/09 |
7.94 |
|
|
|
Mar 08/09 |
11.00 |
|
|
|
Apr 09/10 |
14.00 |
|
year end processes and volume of change of circumstances received due to economic downturn |
|
May 09/10 |
15.00 |
|
year end processes and volume of change of circumstances received due to economic downturn |
|
Jun 09/10 |
12.00 |
|
Staff Shortages due to illness & maternity Leave + Increased workload |
|
Jul 09/10 |
10.00 |
|
Staff Shortages due to illness & maternity Leave + Increased workload |
|
Aug 09/10 |
|
|
|
|
Sep 09/10 |
|
|
|
|
Oct 09/10 |
|
|
|
|
Nov 09/10 |
|
|
|
|
Dec 09/10 |
|
|
|
|
Jan 09/10 |
|
|
|
|
Feb 09/10 |
|
|
|
|
Mar 09/10 |
|
|
|
