User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report - Latest"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Warwickshire Local Area Agreement"User Screen "Employee Survey"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 22nd July 2010Show Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) " using Object Form "Details"Show Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) " using Object Form "Links"Show Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) " using Object Form "Printable"Show Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) " using Object Form "Update"Show Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) " using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b)
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report - Latest"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Warwickshire Local Area Agreement"User Screen "Employee Survey"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CFLPI 12 - Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) "Below TargetOn TargetAbove Target

Month

Days

Note

Apr 07/08

9.10

   

   

May 07/08

10.70

   

   

Jun 07/08

10.10

   

   

Jul 07/08

10.60

   

   

Aug 07/08

12.70

   

   

Sep 07/08

11.80

   

   

Oct 07/08

10.60

   

   

Nov 07/08

12.50

   

   

Dec 07/08

11.00

   

   

Jan 07/08

12.30

   

   

Feb 07/08

9.60

   

   

Mar 07/08

10.30

   

   

Apr 08/09

10.38

   

   

May 08/09

10.03

   

   

Jun 08/09

12.68

   

   

Jul 08/09

12.04

   

   

Aug 08/09

11.93

   

Combination of Holiday & sickness periods together with delay in scanning & indexing

Sep 08/09

9.94

   

Above Target

Oct 08/09

9.44

   

Above Target

Nov 08/09

13.27

   

Under resourced - staff vacancies

Dec 08/09

13.28

   

Under resourced - staff vacancies

Jan 08/09

7.71

   

We have processed an exceptional amount of changes in advance of the date of change - due to the annual uprating process.

Feb 08/09

7.94

   

   

Mar 08/09

11.00

   

   

Apr 09/10

14.00

   

year end processes and volume of change of circumstances received due to economic downturn

May 09/10

15.00

   

year end processes and volume of change of circumstances received due to economic downturn

Jun 09/10

12.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Jul 09/10

10.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Aug 09/10

10.00

   

   

Sep 09/10

15.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions

Oct 09/10

17.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions

Nov 09/10

20.00

   

Increased workload due to change in legislation from Nov. 09 i.e. manual assessment of 300 pension credit claims.

Dec 09/10

20.00

   

target for change of circumstances not met due to slippages in Oct/Nov, staff shortages, system down time, time lost to corporate training & job evaluation meetings, staff meetings with union reps. etc.. Still continuing to catch up on time lost.

Jan 09/10

19.00

   

Absence due to sickness, leave, training, trade unions show stewards course & system downtime

Feb 09/10

9.00

   

There is currently a fault on the reporting tool - which we have reported to our Software provider.

Mar 09/10

11.99

   

High volumes of outstanding work causing a small delay in dealing with change of circumstances received.

Apr 10/11

18.63

   

   

May 10/11

18.73

   

   

Jun 10/11

19.54

   

   

Jul 10/11

   

   

   

Aug 10/11

   

   

   

Sep 10/11

   

   

   

Oct 10/11

   

   

   

Nov 10/11

   

   

   

Dec 10/11

   

   

   

Jan 10/11

   

   

   

Feb 10/11

   

   

   

Mar 10/11