Chart showing Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Building a Better Borough (BaBB) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onWednesday, 27th July 2022Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Details"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Links"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Printable"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Update"Show Indicator "CCSLPI 7 - Response to Complaints Within 10 Days" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 7 - Response to Complaints Within 10 Days
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Building a Better Borough (BaBB) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"Chart showing Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"Table showing Hierarchical Self of Object Form "Performance"Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"Table showing Hierarchical Self of Indicator "CCSLPI 7 - Response to Complaints Within 10 Days"Below TargetOn TargetAbove Target

Month

Percentage

Comment

Apr 18/19

93%

   

49/53

May 18/19

93%

   

63/67 cumulative 112/120

Jun 18/19

92%

   

116/129 cumulative 228/249

Jul 18/19

91%

   

77/85 cumulative 305/334

Aug 18/19

92%

   

84/91 cumulative 389/425

Sep 18/19

91%

   

50/57 cumulative 439/482

Oct 18/19

91%

   

74/80 cumulative 513/562

Nov 18/19

92%

   

50/53 cumulative 563/615

Dec 18/19

93%

   

126/127 cumulative 689/742

Jan 18/19

93%

   

86/89 cumulative 775/831

Feb 18/19

93%

   

61/67 cumulative 836/898

Mar 18/19

94%

   

93/96 cumulative 929/994

Apr 19/20

89%

   

64/72

May 19/20

91%

   

55/59 cumulative 119/131

Jun 19/20

92%

   

88/94 cumulative 207/225

Jul 19/20

94%

   

92/94 cumulative 299/319

Aug 19/20

94%

   

60/63 cumulative 359/382

Sep 19/20

94%

   

80/84 cumulative 439/466

Oct 19/20

94%

   

75/79 cumulative 514/545

Nov 19/20

94%

   

64/68 cumulative 578/613

Dec 19/20

94%

   

44/49 cumulative 622/662

Jan 19/20

94%

   

93/98 cumulative 715/760

Feb 19/20

95%

   

85/86 cumulative 800/846

Mar 19/20

94%

   

49/53 cumulative 849/899

Apr 20/21

91%

   

42/46

May 20/21

94%

   

59/61 cumulative 101/107

Jun 20/21

94%

   

71/76 cumulative 172/183

Jul 20/21

95%

   

65/66 cumulative 237/249

Aug 20/21

96%

   

89/91 cumulative 326/340

Sep 20/21

95%

   

60/68 cumulative 386/408

Oct 20/21

94%

   

56/60 cumulative 442/468

Nov 20/21

95%

   

55/57 cumulative 497/525

Dec 20/21

95%

   

65/68 cumulative 562/593

Jan 20/21

95%

   

87/91 cumulative 649/684

Feb 20/21

96%

   

78/79 cumulative 736/763

Mar 20/21

97%

   

57/58 cumulative 793/821

Apr 21/22

65%

   

42/65 = month and cumulative.   Acknowledged or responded  within 10 days: month and cumulative = 62/65 (95.40%).

May 21/22

65%

   

49/76 this month. Cumulative =  91/141.     Acknowledged or responded within 10 days: this month = 73/76 (96.1%), cumulative = 135/141 (95.74%).

Jun 21/22

61%

   

92/158 this month. Cumulative =  183/299.     Acknowledged or responded within 10 days: this month = 150/158 (94.9%), cumulative = 285/299 (95.31%).

Jul 21/22

58%

   

61/119 this month. Cumulative =  244/418.     Acknowledged or responded within 10 days: this month = 115/119 (96.6%), cumulative = 400/418 (95.69%).

Aug 21/22

59%

   

56/90 this month. Cumulative =  300/508.     Acknowledged or responded within 10 days: this month = 86/90 (95.6%), cumulative = 486/508 (95.67%).

Sep 21/22

60%

   

52/79 this month. Cumulative =  352/587.     Acknowledged or responded within 10 days: this month = 77/79 (97.47%), cumulative = 563/587 (95.91%).

Oct 21/22

61%

   

43/65 this month. Cumulative =  395/652.     Acknowledged or responded within 10 days: this month = 64/65 (98.46%), cumulative = 627/652 (96.16%).

Nov 21/22

62%

   

54/71 this month. Cumulative =  449/723.     Acknowledged or responded within 10 days: this month = 67/71 (94.36%), cumulative = 694/723 (95.98%).

Dec 21/22

63%

   

35/42 this month. Cumulative =  484/765.     Acknowledged or responded within 10 days: this month = 41/42 (97.62%), cumulative = 735/765 (96.08%).

Jan 21/22

66%

   

84/94 this month. Cumulative =  568/859.     Acknowledged or responded within 10 days: this month = 92/94 (97.87%), cumulative = 827/859 (96.27%).

Feb 21/22

67%

   

56/73 this month. Cumulative =  624/932  Acknowledged or responded within 10 days: this month = 71/73 (97.26%), cumulative = 898/932 (96.35%).

Mar 21/22

68%

   

60/73 this month. Cumulative =  684/1005  Acknowledged or responded within 10 days: this month = 72/73 (98.63%), cumulative = 970/1005 (96.52%).

Apr 22/23

65%

   

cases responded to in 10 working days 60/92 = 65.2%

May 22/23

70%

   

cases responded to in 10 working days 59/77 = 76.6% overall cases responded to in 10 working days 119/169 = 70.41

Jun 22/23

71%

   

cases responded to in 10 working days 80/110 = 72.7% overall cases responded to in 10 working days 199/279 = 71.33

Jul 22/23

   

   

   

Aug 22/23

   

   

   

Sep 22/23

   

   

   

Oct 22/23

   

   

   

Nov 22/23

   

   

   

Dec 22/23

   

   

   

Jan 22/23

   

   

   

Feb 22/23

   

   

   

Mar 22/23