Published onUser Screen "Our Performance"Plans,Policies, Strategies, StandardsPicture showing T:\Steve G\NBBC-logo-rev.gifWednesday, 22nd October 2008
Person "Performance and Quality Manager"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan"User Screen "Best Value Performance Plan"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"
  
  
Service Development Plans
  
The Council has agreed that each Service Unit will produce a Service Development Plan (SDP).  The prime reasons for having SDP's are to provide a:

(i)   consistent format for the planning and delivery of services;

(ii)  manageable framework within which the Council will be able to demonstrate and manage performance;

(iii) prioritise programme, clearly showing what business the Council is in and what is being achieved;

(iv) framework demonstrating how Council Services contribute to key strategic initiatives, such as the Corporate Plan and Community Plan; and a

(v) framework demonstrating Best Value and a commitment to continuous improvement.
  
\\ganymede\tens\NBBCdocs\Service Standards.pdfThis Council is working hard to deliver high quality, value for money services to local residents. We are constantly monitoring what we do and seeking ways of improving those services. One way is through our Service Standards. Our standards for customer contact(see link below)show we are committed to delivering high standards of customer care across all services.<br><br>Each service unit of the Council also has a set of Service Standards clearly stating the minimum level of services residents can expect. Our aim is to meet every standard and where we can, surpass it. <br>User Screen "Link to Other Plans,Policies & Strategies"User Screen "Link to Service Development Plans"