User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"Published onTuesday, 23rd December 2008Show Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact" using Object Form "Details"Show Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact" using Object Form "Links"Show Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact" using Object Form "Printable"Show Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact" using Object Form "Update"Show Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact" using Object Form "Edit"User Screen "Our Performance"Picture showing T:\Steve G\NBBC-logo-rev.gifITLPI 1 - Percentage of Calls Resolved at First Contact
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "ITLPI 1 - Percentage of Calls Resolved at First Contact"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 07/8

43%

   

264/621

May 07/8

45%

   

306/640

Jun 07/8

43%

   

272/685

Jul 07/8

46%

   

452/865

Aug 07/8

46%

   

302/655

Sep 07/8

46%

   

336/670

Oct 07/8

48%

   

401/828

Nov 07/8

48%

   

362/750

Dec 07/8

48%

   

277/563

Jan 07/8

48%

   

439/850

Feb 07/8

48%

   

328/699

Mar 07/8

48%

   

275/561

Apr 08/9

46%

   

350/765

May 08/9

59%

   

657/1385

Jun 08/9

57%

   

999/2075

Jul 08/9

62%

   

1336/2814

Aug 08/9

60%

   

1629/3435

Sep 08/9

67%

   

2023/4182

Oct 08/9

66%

   

2410/4954

Nov 08/9

69%

   

2832/5810

Dec 08/9

   

   

   

Jan 08/9

   

   

   

Feb 08/9

   

   

   

Mar 08/9