User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"Published onTuesday, 23rd December 2008Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Details"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Links"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Printable"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Update"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Edit"User Screen "Our Performance"Picture showing T:\Steve G\NBBC-logo-rev.gifITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders and OSP Performance"User Screen "Monthly Performance Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies, Strategies, Standards"User Screen "Warwickshire Local Area Agreement"User Screen "Best Value Performance Indicators"User Screen "Indicators Above Target"User Screen "Indicators On Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 07/8

83%

   

515/621

May 07/8

87%

   

1097/1261

Jun 07/8

84%

   

1635/1946

Jul 07/8

83%

   

2333/2811

Aug 07/8

67%

   

2320/3142

Sep 07/8

85%

   

3469/4082

Oct 07/8

76%

   

3732/4910

Nov 07/8

80%

   

4528/5660

Dec 07/8

83%

   

5165/6223

Jan 07/8

88%

   

6224/7073

Feb 07/8

87%

   

6761/7772

Mar 07/8

87%

   

7250/8333

Apr 08/9

87%

   

628/760

May 08/9

85%

   

1155/1380

Jun 08/9

83%

   

1731/2070

Jul 08/9

85%

   

2328/2809

Aug 08/9

82%

   

2820/3430

Sep 08/9

82%

   

3439/4177

Oct 08/9

86%

   

4085/4949

Nov 08/9

78%

   

4743/5805

Dec 08/9

   

   

   

Jan 08/9

   

   

   

Feb 08/9

   

   

   

Mar 08/9