9/10 actions - progress chasing one action relating to customersbeing able to view their Council Tax/Business Rate account.
Q2/09/10
80%
8/10 actions.New customer feedback process is being tested(revised implementation date December 2009).Business Case not yet developed to allow Council Tax customers to view their accounts(may not get budget approval).
Q3/09/10
90%
9/10 actions - New customer feedback process has been delayed due to testing.
Q4/09/10
70%
7/10 actions.3 actions missed target:New customer feedback(new date for implementation April 2010),corporate scanning/electronic delivery of mail and Council Tax/Business Rate payers viewing accounts.
