Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifThursday, 26th July 2018
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"
  
  

Reference

Name

Apr 18/19

Apr 18/19 (Target Status)

May 18/19

May 18/19 (Target Status)

Jun 18/19

Jun 18/19 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

50.3%

   

49.7%

   

47.8%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

94%

   

94%

   

94%

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

65.2%

   

65.2%

   

65.5%

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

93%

   

93%

   

92%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

306,407

   

588,775

   

867,030

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

18.69%

   

   

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

5,788

   

12,731

   

19,045

   

High is good

Select alternative view:   Go
  

Reference

Name

Q4/17/18

Q4/17/18 (Target Status)

Q1/18/19

Q1/18/19 (Target Status)

Select alternative view:   Go
  
User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"