Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 23rd February 2018
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"
  
  

Reference

Name

Nov 17/18

Nov 17/18 (Target Status)

Dec 17/18

Dec 17/18 (Target Status)

Jan 17/18

Jan 17/18 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

52.2%

   

51.0%

   

50.0%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

93%

   

93%

   

93%

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

66.0%

   

65.9%

   

65.2%

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

73%

   

75%

   

78%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

2,585,313

   

3,031,734

   

3,311,668

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

18.76%

   

19.26%

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

53,166

   

55,576

   

58,948

   

High is good

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Reference

Name

Q2/17/18

Q2/17/18 (Target Status)

Q3/17/18

Q3/17/18 (Target Status)

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User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"