Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 26th February 2019
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Reference

Name

Nov 18/19

Nov 18/19 (Target Status)

Dec 18/19

Dec 18/19 (Target Status)

Jan 18/19

Jan 18/19 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

40.3%

   

44.8%

   

44.1%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

   

   

   

   

   

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

59.8%

   

59.7%

   

58.8%

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

92%

   

93%

   

93%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

2,370,333

   

2,754,931

   

3,029,411

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

18.17%

   

18.64%

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

49,350

   

51,448

   

55,293

   

High is good

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Reference

Name

Q2/18/19

Q2/18/19 (Target Status)

Q3/18/19

Q3/18/19 (Target Status)

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User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"