Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifWednesday, 26th September 2018
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Reference

Name

Jun 18/19

Jun 18/19 (Target Status)

Jul 18/19

Jul 18/19 (Target Status)

Aug 18/19

Aug 18/19 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

47.8%

   

47.3%

   

46.0%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

94%

   

94%

   

94%

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

65.5%

   

63.2%

   

62.1%

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

92%

   

91%

   

92%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

867,030

   

1,148,319

   

1,453,966

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

17.23%

   

   

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

19,045

   

26,538

   

35,728

   

High is good

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Reference

Name

Q4/17/18

Q4/17/18 (Target Status)

Q1/18/19

Q1/18/19 (Target Status)

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User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"