Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 26th April 2019
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"
  
  

Reference

Name

Jan 18/19

Jan 18/19 (Target Status)

Feb 18/19

Feb 18/19 (Target Status)

Mar 18/19

Mar 18/19 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

44.1%

   

43.3%

   

43.3%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

   

   

   

   

   

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

58.8%

   

58.1%

   

58.8%

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

93%

   

93%

   

94%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

3,029,411

   

3,316,072

   

3,614,950

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

18.73%

   

18.83%

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

55,293

   

60,549

   

65,101

   

High is good

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Reference

Name

Q3/18/19

Q3/18/19 (Target Status)

Q4/18/19

Q4/18/19 (Target Status)

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User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"