Published onUser Screen "Our Performance"Key Local Indicators ReportPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 29th May 2018
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"
  
  

Reference

Name

Feb 17/18

Feb 17/18 (Target Status)

Mar 17/18

Mar 17/18 (Target Status)

Apr 18/19

Apr 18/19 (Target Status)

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

50.6%

   

50.0%

   

50.3%

   

High is good

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

94%

   

94%

   

94%

   

High is good

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

66.7%

   

66.7%

   

   

   

High is good

CCSLPI 7

Response to Complaints Within 10 Days

80%

   

82%

   

93%

   

High is good

ASMLPI 5

Footfall:Nuneaton Town Centre

3,591,275

   

3,924,895

   

306,407

   

High is good

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

98.00%

   

98.00%

   

98.00%

   

High is good

PULPI 14

Household Recycling Percentage

19.91%

   

20.11%

   

   

   

High is good

PULPI 17

Visits to the Museum in Person

63,488

   

67,892

   

5,788

   

High is good

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Reference

Name

Q3/17/18

Q3/17/18 (Target Status)

Q4/17/18

Q4/17/18 (Target Status)

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User Screen "CMT/EMT Monthly Key Local Indicators - EHLPI 10 to PULPI 14 "User Screen "Monthly Key Local Indicators - ASMLPI 5 to CCSLPI 7"User Screen "Monthly Key Local Indicators (3 month trend)"