Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 26th November 2019
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Sep 19/20

Sep 19/20 (Target Status)

Oct 19/20

Oct 19/20 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Customer Services and Business Improvement

94%

   

94%

   

HLPI 14

Rent Collected

Director - Housing, Communities and Economic Development

95.90%

   

95.95%

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing, Communities and Economic Development

98.98%

   

99.01%

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing, Communities and Economic Development

99.17%

   

99.54%

   

PULPI 17

Visits to the Museum in Person

   

39,796

   

44,371

   

CFLPI 10

Percentage of Non-Domestic Rates Collected

Director - Resources

   

   

65.69%

   

  

Reference

Name

Owner

Q1/19/20

Q1/19/20 (Target Status)

Q2/19/20

Q2/19/20 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing, Communities and Economic Development

   

   

2,070

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Planning and Public Protection

   

   

94%

   

  
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Above Target Indicators
  

Reference

Name

Owner

Sep 19/20

Sep 19/20 (Target Status)

Oct 19/20

Oct 19/20 (Target Status)

Monthly Local PIs 

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Planning and Public Protection

98.00%

   

98.00%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing, Communities and Economic Development

48

   

50

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing, Communities and Economic Development

7.0

   

5.0

   

HLPI 4

b. Processing of Council Housing Major Adaptations

Director - Housing, Communities and Economic Development

31.0

   

32.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing, Communities and Economic Development

18

   

20

   

HLPI 13

Collection of Former Tenant Arrears

Director - Housing, Communities and Economic Development

80,422

   

90,544

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

100%

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Arts, Leisure and Democracy

97%

   

97%

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Arts, Leisure and Democracy

88%

   

88%

   

CFLPI 4

Former Debts - Non Domestic Rates

Director - Resources

502,752

   

543,456

   

CFLPI 6

Sundry Debt Collection

Director - Resources

88.97%

   

90.26%

   

  

Reference

Name

Owner

Q1/19/20

Q1/19/20 (Target Status)

Q2/19/20

Q2/19/20 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing, Communities and Economic Development

925

   

   

   

ASMLPI 8

The Number of Occasions a Car Park Has No Ticket Machines Working

Executive Director - Operations

0

   

0

   

  
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