Reference
Name
Owner
Mar 18/19
Mar 18/19 (Target Status)
Apr 19/20
Apr 19/20 (Target Status)
CCSLPI 7
Response to Complaints Within 10 Days
Director - Business Improvement
94%
HLPI 14
Rent Collected (Former BV 66a)
Director - Housing and Communities
95.84%
96.17%
HLPI 29
Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes
98.58%
HLPI 35
Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)
98.92%
98.57%
PULPI 14
Household Recycling Percentage
Director - Assets and Street Services
18.93%
PULPI 21
b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas
Director - Governance and Recreation
73%
CFLPI 9
Percentage of Council Tax Collected (Former BV 9)
Director - Finance and Procurement
10.79%
CFLPI 10
Percentage of Non-Domestic Rates Collected (Former BV 10)
12.63%
Q3/18/19
Q3/18/19 (Target Status)
Q4/18/19
Q4/18/19 (Target Status)
CCSLPI 8
Working Days Lost to Short Term Sickness Absence
3.73
EHLPI 1
Dangerous Structures Responded to Within 2 Hours
Director - Regeneration and Public Protection
100.0%
EHLPI 4
Development Control Response to All Service Requests
EHLPI 10
Food Establishment Food Hygiene Scheme Rating
98.00%
97.00%
EHLPI 24
Overall Satisfaction With The Business Regulation and Support Service
94.0%
92.0%
EHLPI 26
Environmental Protection Response to All Service Requests
93%
EHLPI 27
Business Regulation and Support Response to All Service Requests
HLPI 3
a. Removal of Private Sector Property Housing Hazards
75
19
HLPI 4
b. Processing of Council Housing Major Adaptations
33.0
38.0
a. Processing of Private Sector Disabled Facilities Grants
20.0
HLPI 7
a. Private Sector Dwellings Returned Into Occupation
2
HLPI 13
Collection of Former Tenant Arrears
166,258
15,299
HLPI 18
Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b
11.00
8.00
100.00%
PULPI 7
Customer Satisfaction with Council-Promoted Shows
100%
PULPI 17
Visits to the Museum in Person
6,707
PULPI 20
Customer Satisfaction with Grounds Maintenance Operations
a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas
90%
CFLPI 2
Former Debts - Council Tax
304,350
CFLPI 4
Former Debts - Non Domestic Rates
1,022,568
CFLPI 6
Sundry Debt Collection
95.14%
35.42%
NI 191
Residual Household Waste per Household
488
ASB3
Level of Anti-social Behaviour
3,350
4,152
ASMLPI 8
The Number of Occasions a Car Park Has No Ticket Machines Working
0
