Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifThursday, 21st January 2021
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Nov 20/21

Nov 20/21 (Target Status)

Dec 20/21

Dec 20/21 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Customer Services and Business Improvement

95%

   

95%

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Customer Services and Business Improvement

   

   

3.94

   

HLPI 29

Customer Satisfaction with Repairs and Maintenance

Director - Housing, Communities and Economic Development

97.00%

   

   

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing, Communities and Economic Development

97.85%

   

97.72%

   

PULPI 14

Household Recycling Percentage

Executive Director - Operations

18.64%

   

   

   

PULPI 15

Household Composting Percentage

Executive Director - Operations

19.35%

   

   

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Arts, Leisure and Democracy

81%

   

81%

   

Monthly National Indicators 

NI 192

Household Waste Recycled and Composted

   

37.99%

   

   

   

  

Reference

Name

Owner

Q2/20/21

Q2/20/21 (Target Status)

Q3/20/21

Q3/20/21 (Target Status)

  
Please click on an indicator for details.
  

Above Target Indicators
  

Reference

Name

Owner

Nov 20/21

Nov 20/21 (Target Status)

Dec 20/21

Dec 20/21 (Target Status)

Monthly Local PIs 

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Customer Services and Business Improvement

1.62

   

1.79

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Customer Services and Business Improvement

3.37

   

   

   

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Planning and Public Protection

98%

   

98%

   

HLPI 4

b. Processing of Council Housing Major Adaptations (weeks)

Director - Housing, Communities and Economic Development

21.0

   

16.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing, Communities and Economic Development

33

   

   

   

HLPI 29

Customer Satisfaction with Repairs and Maintenance

Director - Housing, Communities and Economic Development

   

   

100.00%

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

100%

   

  

Reference

Name

Owner

Q2/20/21

Q2/20/21 (Target Status)

Q3/20/21

Q3/20/21 (Target Status)

  
Please click on an indicator for details.