|
Reference |
Name |
Owner |
Dec 09/0 |
Dec 09/0 (Target Status) |
Jan 09/0 |
Jan 09/0 (Target Status) |
| Monthly Local PIs |
|
NI 191 |
Residual Houeshold Waste per Household |
Assistant Director - Public Amenities |
647 |
|
|
|
|
EHLPI 8 |
a. Enforcement Requests Completed(Building Control) |
Assistant Director - Planning and Public Protection |
100.0% |
|
100.0% |
|
|
EHLPI 8 |
b. Enforcement Requests Completed(Development Control) |
Assistant Director - Planning and Public Protection |
83.0% |
|
83.0% |
|
|
EHLPI 22 |
Overall Customer Satisfaction With The Building Control Service |
Assistant Director - Planning and Public Protection |
89.0% |
|
90.0% |
|
|
EHLPI 5 |
Stray Dog Complaints |
Assistant Director - Planning and Public Protection |
93% |
|
94% |
|
|
EHLPI 8 |
d. Enforcement Requests Completed (Business Regulation and Support) |
Assistant Director - Planning and Public Protection |
94.0% |
|
91.0% |
|
|
EHLPI 8 |
c. Enforcement Requests Completed(Environmental Protection) |
Assistant Director - Planning and Public Protection |
84.0% |
|
83.0% |
|
|
EHLPI 9 |
Standard Searches Within 10 Working Days |
Assistant Director - Planning and Public Protection |
100.00% |
|
100.00% |
|
|
EHLPI 10 |
Standard Pollution Service Requests |
Assistant Director - Planning and Public Protection |
91% |
|
92% |
|
|
EHLPI 11 |
Urgent Pollution Control Requests for Service |
Assistant Director - Planning and Public Protection |
100% |
|
100% |
|
|
EHLPI 13 |
Response to Food Alerts |
Assistant Director - Planning and Public Protection |
100% |
|
|
|
|
EHLPI 14 |
Response to Food Borne Illness Notifications |
Assistant Director - Planning and Public Protection |
100% |
|
100% |
|
|
EHLPI 15 |
Response to Food Complaints |
Assistant Director - Planning and Public Protection |
97% |
|
97% |
|
|
EHLPI 16 |
Response to Food Service Requests |
Assistant Director - Planning and Public Protection |
99% |
|
99% |
|
|
EHLPI 18 |
Response to H&S Complaints |
Assistant Director - Planning and Public Protection |
97% |
|
100% |
|
|
EHLPI 19 |
Response to H&S Service Requests |
Assistant Director - Planning and Public Protection |
100% |
|
100% |
|
|
EHLPI 20 |
Response to Statutory Notifications |
Assistant Director - Planning and Public Protection |
100% |
|
100% |
|
|
EHLPI 23 |
Overall Customer Satisfaction WithThe Environmental Protection Service |
Assistant Director - Planning and Public Protection |
88.0% |
|
89.0% |
|
|
EHLPI 24 |
Overall Satisfaction With The Business Regulation and Support Service |
Assistant Director - Planning and Public Protection |
91.0% |
|
91.0% |
|
|
EHLPI 27 |
Business Regulation and Support Response to All Service Requests |
Assistant Director - Planning and Public Protection |
99% |
|
99% |
|
|
HLPI 2 |
b. Sheltered Housing Alarm Calls (60 seconds) |
Assistant Director - Housing Services |
99.00% |
|
99.00% |
|
|
HLPI 4 |
b. Waiting Time For Adaptations (completion of works) |
Assistant Director - Housing Services |
56.8 |
|
55.8 |
|
|
HLPI 6 |
b. The Number of Compliments Received |
Assistant Director - Housing Services |
24 |
|
26 |
|
|
HLPI 7 |
Private Sector Dwellings Returned Into Occupation (Former BV 64) |
Assistant Director - Housing Services |
61 |
|
66 |
|
|
HLPI 16 |
Percentage of Notices Seeking Possession (Former BV 66c) |
Assistant Director - Housing Services |
|
|
16.98% |
|
|
HLPI 17 |
Percentage of Evictions (Former BV 66d) |
Assistant Director - Housing Services |
0.27% |
|
0.27% |
|
|
HLPI 22 |
a. Average Time to Relet ; Keys in to Ready-to-let Date |
Assistant Director - Housing Services |
13 |
|
|
|
|
HLPI 23 |
Emergency Repairs Made Safe Within 24 Hours (internal ) |
Assistant Director - Housing Services |
|
|
98.63% |
|
|
HLPI 30 |
Pre-inspect Void Property Within 2 Days |
Assistant Director - Housing Services |
1.00 |
|
1.00 |
|
|
HLPI 32 |
b.Satisfaction with Maintenance Service (External Workforce) |
Assistant Director - Housing Services |
98.99% |
|
98.78% |
|
|
LLPI 1 |
Despatch of Right to Buy Transfer Documentation |
Assistant Director - Legal and Democratic Services
AD Legal and Dem |
100.00% |
|
100.00% |
|
|
LLPI 2 |
Rent Possession Proceedings Within 4 Weeks |
AD Legal and Dem
Assistant Director - Legal and Democratic Services |
98.00% |
|
98.00% |
|
|
LLPI 3 |
Business Tenancy Proceedings Within 2 Weeks |
AD Legal and Dem
Assistant Director - Legal and Democratic Services |
100.00% |
|
100.00% |
|
|
LLPI 7 |
Provision of a Legal Advisor for Council Meetings |
AD Legal and Dem
Assistant Director - Legal and Democratic Services |
100.00% |
|
100.00% |
|
|
LLPI 9 |
Council House Sale Completions |
Assistant Director - Legal and Democratic Services
AD Legal and Dem |
100% |
|
100% |
|
|
LLPI 10 |
Section 106 Agreement - Despatch of Papers |
Assistant Director - Legal and Democratic Services
AD Legal and Dem |
100% |
|
100% |
|
|
LLPI 11 |
Anti-Social Behaviuor Orders Obtained |
Assistant Director - Legal and Democratic Services |
100% |
|
100% |
|
|
LLPI 13 |
Completion Of Renewal Leases Within 150 Working Days |
Assistant Director - Legal and Democratic Services
AD Legal and Dem |
100.00% |
|
100.00% |
|
|
PULPI 6 |
Volunteer Hours in the Natural Environment Team |
Assistant Director - Public Amenities |
1,276.5 |
|
1,408.5 |
|
|
PULPI 7 |
Customer Satisfaction with Council-Promoted Shows |
Assistant Director - Public Amenities |
100% |
|
100% |
|
|
PULPI 8 |
Footfall at the Civic Hall |
Assistant Director - Public Amenities |
191,623 |
|
205,417 |
|
|
PULPI 10 |
Civic Hall Bistro Satisfaction Level |
Assistant Director - Public Amenities |
100% |
|
100% |
|
|
PULPI 11 |
Civic Hall Coffee Bar Satisfaction Level |
Assistant Director - Public Amenities |
100% |
|
100% |
|
|
PULPI 15 |
Household Composting Percentage (Former BV 82 b (i) |
Assistant Director - Public Amenities |
20.50% |
|
|
|
|
PULPI 16 |
All Visits to the Museum (Former BV 170a) |
Assistant Director - Public Amenities |
560 |
|
589 |
|
|
PULPI 17 |
Visits to athe Museum in Person (Former BV 170b) |
Assistant Director - Public Amenities |
524.29 |
|
541.28 |
|
|
PULPI 18 |
Visits to the Museum by School Groups (Former BV 170c) |
Assistant Director - Public Amenities |
1,117 |
|
1,197 |
|
|
ITLPI 3 |
Number of Website Service Requests |
Assistant Director - IT and Communications |
3,019 |
|
3,526 |
|
|
ITLPI 7 |
Silver Surfer Registered Users |
Assistant Director - IT and Communications |
1,620 |
|
1,629 |
|
|
CFLPI 1 |
Percentage of new claims decided within 14 days |
Assistant Director - Finance and Procurement |
92.00% |
|
93.00% |
|
|
CFLPI 4 |
Former Debts - Non Domestic Rates |
Assistant Director - Finance and Procurement |
432,474 |
|
418,448 |
|
|
CFLPI 5 |
Former Debts - Sundry Debtors |
Assistant Director - Finance and Procurement |
808,353 |
|
809,839 |
|
|
CFLPI 9 |
Percentage of Council Tax Collected (Former BV 9) |
Assistant Director - Finance and Procurement |
87.60% |
|
|
|
|
CFLPI 11 |
Speed of Processing: New HB/CTB Claims (Former BV 78a) |
Assistant Director - Finance and Procurement |
17.00 |
|
|
|
|
CELPI 4 |
Community Project Assistance |
Assistant Director - Chief Executive's office |
|
|
34 |
|
| Monthly National Indicators |
|
NI 16 |
Serious Acquisitive Crime Rate |
Communities Manager |
12.25 |
|
13.42 |
|
|
NI 182 |
Satisfaction of Businesses with Local Authority Regulatory Services |
Assistant Director - Planning and Public Protection |
75% |
|
75% |
|
|
NI 191 |
Residual Houeshold Waste per Household |
Assistant Director - Public Amenities |
647 |
|
|
|
|
NI 192 |
Household Waste Recycled and Composted |
Assistant Director - Public Amenities |
36.74% |
|
|
|
|
NI 20 |
Assault with injury crime rate |
Communities Manager |
5.11 |
|
5.61 |
|
