Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 27th August 2019
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Business Plans"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Jun 19/20

Jun 19/20 (Target Status)

Jul 19/20

Jul 19/20 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Customer Services and Business Improvement

   

   

94%

   

HLPI 14

Rent Collected

Director - Housing, Communities and Economic Development

96.09%

   

   

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing, Communities and Economic Development

98.87%

   

99.18%

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing, Communities and Economic Development

98.58%

   

98.81%

   

PULPI 17

Visits to the Museum in Person

   

18,383

   

   

   

CFLPI 10

Percentage of Non-Domestic Rates Collected

Director - Resources

30.59%

   

39.46%

   

Monthly National Indicators 

NI 192

Household Waste Recycled and Composted

   

36.73%

   

   

   

  

Reference

Name

Owner

Q4/18/19

Q4/18/19 (Target Status)

Q1/19/20

Q1/19/20 (Target Status)

  
Please click on an indicator for details.
  

Above Target Indicators
  

Reference

Name

Owner

Jun 19/20

Jun 19/20 (Target Status)

Jul 19/20

Jul 19/20 (Target Status)

Monthly Local PIs 

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Planning and Public Protection

98.00%

   

98.00%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing, Communities and Economic Development

34

   

38

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing, Communities and Economic Development

7.0

   

7.0

   

HLPI 4

b. Processing of Council Housing Major Adaptations

Director - Housing, Communities and Economic Development

31.0

   

31.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing, Communities and Economic Development

5

   

7

   

HLPI 13

Collection of Former Tenant Arrears

Director - Housing, Communities and Economic Development

42,374

   

53,826

   

HLPI 14

Rent Collected

Director - Housing, Communities and Economic Development

   

   

96.26%

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

99%

   

100%

   

PULPI 14

Household Recycling Percentage

Executive Director - Operations

18.01%

   

   

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Arts, Leisure and Democracy

96%

   

97%

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Arts, Leisure and Democracy

91%

   

91%

   

CFLPI 2

Former Debts - Council Tax

Director - Resources

666,296

   

801,204

   

CFLPI 6

Sundry Debt Collection

Director - Resources

62.04%

   

   

   

  

Reference

Name

Owner

Q4/18/19

Q4/18/19 (Target Status)

Q1/19/20

Q1/19/20 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing, Communities and Economic Development

4,152

   

925

   

ASMLPI 8

The Number of Occasions a Car Park Has No Ticket Machines Working

Executive Director - Operations

0

   

   

   

  
Please click on an indicator for details.