Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 28th May 2019
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Mar 18/19

Mar 18/19 (Target Status)

Apr 19/20

Apr 19/20 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

94%

   

   

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.84%

   

96.17%

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing and Communities

98.58%

   

   

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing and Communities

98.92%

   

98.57%

   

PULPI 14

Household Recycling Percentage

Director - Assets and Street Services

18.93%

   

   

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

73%

   

   

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

   

   

10.79%

   

CFLPI 10

Percentage of Non-Domestic Rates Collected (Former BV 10)

Director - Finance and Procurement

   

   

12.63%

   

  

Reference

Name

Owner

Q3/18/19

Q3/18/19 (Target Status)

Q4/18/19

Q4/18/19 (Target Status)

  
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Above Target Indicators
  

Reference

Name

Owner

Mar 18/19

Mar 18/19 (Target Status)

Apr 19/20

Apr 19/20 (Target Status)

Monthly Local PIs 

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Business Improvement

3.73

   

   

   

EHLPI 1

Dangerous Structures Responded to Within 2 Hours

Director - Regeneration and Public Protection

100.0%

   

   

   

EHLPI 4

Development Control Response to All Service Requests

Director - Regeneration and Public Protection

94%

   

94%

   

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Regeneration and Public Protection

98.00%

   

97.00%

   

EHLPI 24

Overall Satisfaction With The Business Regulation and Support Service

Director - Regeneration and Public Protection

94.0%

   

92.0%

   

EHLPI 26

Environmental Protection Response to All Service Requests

Director - Regeneration and Public Protection

93%

   

93%

   

EHLPI 27

Business Regulation and Support Response to All Service Requests

Director - Regeneration and Public Protection

94%

   

   

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

75

   

19

   

HLPI 4

b. Processing of Council Housing Major Adaptations

Director - Housing and Communities

33.0

   

38.0

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing and Communities

20.0

   

   

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing and Communities

   

   

2

   

HLPI 13

Collection of Former Tenant Arrears

Director - Housing and Communities

166,258

   

15,299

   

HLPI 18

Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b

Director - Housing and Communities

11.00

   

8.00

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing and Communities

   

   

100.00%

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

   

   

PULPI 17

Visits to the Museum in Person

   

   

   

6,707

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

93%

   

   

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Governance and Recreation

90%

   

   

   

CFLPI 2

Former Debts - Council Tax

Director - Finance and Procurement

   

   

304,350

   

CFLPI 4

Former Debts - Non Domestic Rates

Director - Finance and Procurement

1,022,568

   

   

   

CFLPI 6

Sundry Debt Collection

Director - Finance and Procurement

95.14%

   

35.42%

   

Monthly National Indicators 

NI 191

Residual Household Waste per Household

   

488

   

   

   

  

Reference

Name

Owner

Q3/18/19

Q3/18/19 (Target Status)

Q4/18/19

Q4/18/19 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

3,350

   

4,152

   

ASMLPI 8

The Number of Occasions a Car Park Has No Ticket Machines Working

Director - Assets and Street Services

0

   

0

   

  
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