Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 23rd November 2018
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On Target Indicators
  

Reference

Name

Owner

Sep 18/19

Sep 18/19 (Target Status)

Oct 18/19

Oct 18/19 (Target Status)

Monthly Local PIs 

ASMLPI 3

Occupied Commercial Property (Council - owned)

Director - Regeneration and Public Protection

95%

   

96%

   

HLPI 18

Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b

Director - Housing and Communities

12.00

   

12.00

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing and Communities

98.26%

   

98.46%

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing and Communities

99.67%

   

99.63%

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

   

   

74%

   

CFLPI 10

Percentage of Non-Domestic Rates Collected (Former BV 10)

Director - Finance and Procurement

57.22%

   

66.01%

   

  

Reference

Name

Owner

Q1/18/19

Q1/18/19 (Target Status)

Q2/18/19

Q2/18/19 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

   

   

2,499

   

  
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Above Target Indicators
  

Reference

Name

Owner

Sep 18/19

Sep 18/19 (Target Status)

Oct 18/19

Oct 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 5

Dealing in Full with Telephone Calls at First Point of Contact

Director - Business Improvement

94%

   

   

   

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Business Improvement

1.74

   

2.08

   

EHLPI 1

Dangerous Structures Responded to Within 2 Hours

Director - Regeneration and Public Protection

100.0%

   

   

   

EHLPI 4

Development Control Response to All Service Requests

Director - Regeneration and Public Protection

92%

   

93%

   

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Regeneration and Public Protection

98.00%

   

98.00%

   

EHLPI 24

Overall Satisfaction With The Business Regulation and Support Service

Director - Regeneration and Public Protection

92.0%

   

93.0%

   

EHLPI 26

Environmental Protection Response to All Service Requests

Director - Regeneration and Public Protection

93%

   

93%

   

EHLPI 27

Business Regulation and Support Response to All Service Requests

Director - Regeneration and Public Protection

95%

   

94%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

34

   

50

   

HLPI 4

b. Processing of Council Housing Major Adaptations

Director - Housing and Communities

33.0

   

33.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing and Communities

18

   

19

   

HLPI 13

Collection of Former Tenant Arrears

Director - Housing and Communities

82,514

   

94,968

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

100%

   

PULPI 15

Household Composting Percentage

Director - Assets and Street Services

29.38%

   

   

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Governance and Recreation

88%

   

88%

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

75%

   

   

   

CFLPI 4

Former Debts - Non Domestic Rates

Director - Finance and Procurement

707,836

   

725,169

   

CFLPI 6

Sundry Debt Collection

Director - Finance and Procurement

89.06%

   

90.12%

   

Monthly National Indicators 

NI 191

Residual Household Waste per Household

   

474

   

   

   

NI 192

Household Waste Recycled and Composted

   

47.36%

   

   

   

  

Reference

Name

Owner

Q1/18/19

Q1/18/19 (Target Status)

Q2/18/19

Q2/18/19 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

1,122

   

   

   

ASMLPI 8

The Number of Occasions a Car Park Has No Ticket Machines Working

Director - Assets and Street Services

0

   

0

   

  
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