Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 26th March 2019
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Jan 18/19

Jan 18/19 (Target Status)

Feb 18/19

Feb 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

93%

   

93%

   

ASMLPI 3

Occupied Commercial Property (Council - owned)

Director - Regeneration and Public Protection

94%

   

   

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

   

   

95.96%

   

HLPI 18

Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b

Director - Housing and Communities

12.00

   

   

   

HLPI 29

Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes

Director - Housing and Communities

98.06%

   

98.36%

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing and Communities

99.87%

   

99.42%

   

PULPI 14

Household Recycling Percentage

Director - Assets and Street Services

18.73%

   

   

   

PULPI 15

Household Composting Percentage

Director - Assets and Street Services

24.41%

   

   

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

73%

   

73%

   

Monthly National Indicators 

NI 192

Household Waste Recycled and Composted

   

43.14%

   

   

   

  

Reference

Name

Owner

Q2/18/19

Q2/18/19 (Target Status)

Q3/18/19

Q3/18/19 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

2,499

   

   

   

  
Please click on an indicator for details.
  

Above Target Indicators
  

Reference

Name

Owner

Jan 18/19

Jan 18/19 (Target Status)

Feb 18/19

Feb 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Business Improvement

3.09

   

3.51

   

EHLPI 1

Dangerous Structures Responded to Within 2 Hours

Director - Regeneration and Public Protection

100.0%

   

100.0%

   

EHLPI 4

Development Control Response to All Service Requests

Director - Regeneration and Public Protection

94%

   

93%

   

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Regeneration and Public Protection

98.00%

   

98.00%

   

EHLPI 24

Overall Satisfaction With The Business Regulation and Support Service

Director - Regeneration and Public Protection

95.0%

   

95.0%

   

EHLPI 26

Environmental Protection Response to All Service Requests

Director - Regeneration and Public Protection

93%

   

93%

   

EHLPI 27

Business Regulation and Support Response to All Service Requests

Director - Regeneration and Public Protection

93%

   

93%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

59

   

66

   

HLPI 4

b. Processing of Council Housing Major Adaptations

Director - Housing and Communities

33.0

   

34.0

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing and Communities

23.0

   

22.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing and Communities

20

   

22

   

HLPI 13

Collection of Former Tenant Arrears

Director - Housing and Communities

138,654

   

150,159

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

100%

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

   

   

89%

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Governance and Recreation

89%

   

89%

   

CFLPI 4

Former Debts - Non Domestic Rates

Director - Finance and Procurement

747,203

   

   

   

CFLPI 6

Sundry Debt Collection

Director - Finance and Procurement

90.75%

   

90.86%

   

Monthly National Indicators 

NI 191

Residual Household Waste per Household

   

491

   

   

   

  

Reference

Name

Owner

Q2/18/19

Q2/18/19 (Target Status)

Q3/18/19

Q3/18/19 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

   

   

3,350

   

ASMLPI 8

The Number of Occasions a Car Park Has No Ticket Machines Working

Director - Assets and Street Services

0

   

0

   

  
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