Published onUser Screen "Our Performance"Indicators On/Above TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifWednesday, 28th October 2020
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators Below Target"
  
On Target Indicators
  

Reference

Name

Owner

Aug 20/21

Aug 20/21 (Target Status)

Sep 20/21

Sep 20/21 (Target Status)

Monthly Local PIs 

CCSLPI 7

Response to Complaints Within 10 Days

Director - Customer Services and Business Improvement

96%

   

95%

   

HLPI 35

Percentage of Council Dwellings with a Valid Landlord Gas Safety Certificate (CP 12)

Director - Housing, Communities and Economic Development

97.13%

   

97.45%

   

PULPI 14

Household Recycling Percentage

Executive Director - Operations

17.69%

   

   

   

PULPI 15

Household Composting Percentage

Executive Director - Operations

20.44%

   

   

   

PULPI 21

a. Monitoring of the Standard of Grounds Maintenance Work - Formal Areas

Director - Arts, Leisure and Democracy

79%

   

80%

   

Monthly National Indicators 

NI 192

Household Waste Recycled and Composted

   

38.13%

   

   

   

  

Reference

Name

Owner

Q1/20/21

Q1/20/21 (Target Status)

Q2/20/21

Q2/20/21 (Target Status)

  
Please click on an indicator for details.
  

Above Target Indicators
  

Reference

Name

Owner

Aug 20/21

Aug 20/21 (Target Status)

Sep 20/21

Sep 20/21 (Target Status)

Monthly Local PIs 

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Customer Services and Business Improvement

0.87

   

1.05

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Customer Services and Business Improvement

1.76

   

2.32

   

EHLPI 10

Food Establishment Food Hygiene Scheme Rating

Director - Planning and Public Protection

97%

   

97%

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing, Communities and Economic Development

14.0

   

21.0

   

HLPI 4

b. Processing of Council Housing Major Adaptations (weeks)

Director - Housing, Communities and Economic Development

29.0

   

36.0

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing, Communities and Economic Development

24

   

27

   

HLPI 29

Customer Satisfaction with Repairs and Maintenance

Director - Housing, Communities and Economic Development

100.00%

   

100.00%

   

PULPI 7

Customer Satisfaction with Council-Promoted Shows

   

100%

   

100%

   

  

Reference

Name

Owner

Q1/20/21

Q1/20/21 (Target Status)

Q2/20/21

Q2/20/21 (Target Status)

  
Please click on an indicator for details.