Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 23rd November 2018
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"
  
  

Reference

Name

Owner

Sep 18/19

Sep 18/19 (Target Status)

Oct 18/19

Oct 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

Director - Business Improvement

46.0%

   

45.8%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

61.2%

   

60.1%

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

91%

   

91%

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Business Improvement

3.08

   

3.64

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

1,757,909

   

2,061,402

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

98.74%

   

98.88%

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing and Communities

29.0

   

26.0

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

94.39%

   

99.00%

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

16.00

   

17.00

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.65%

   

95.71%

   

PULPI 14

Household Recycling Percentage

Director - Assets and Street Services

17.98%

   

   

   

PULPI 17

Visits to the Museum in Person

   

40,720

   

45,378

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

40%

   

40%

   

CFLPI 2

Former Debts - Council Tax

Director - Finance and Procurement

845,427

   

945,456

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

56.45%

   

65.80%

   

  

Reference

Name

Owner

Q1/18/19

Q1/18/19 (Target Status)

Q2/18/19

Q2/18/19 (Target Status)

Quarterly Local PIs 

ASMLPI 10

a.- The Number of Market Stalls Hired in Nuneaton

Director - Assets and Street Services

2,400

   

4,910

   

ASMLPI 10

b.-  The Number of Market Stalls Hired in Bedworth

Director - Assets and Street Services

980

   

2,058

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

86%

   

87%

   

  
Please click on an indicator for details.