|
Reference |
Name |
Owner |
Aug 08/9 |
Aug 08/9 (Target Status) |
Sep 08/9 |
Sep 08/9 (Target Status) |
| Monthly BVPIs |
|
BV009 |
Percentage of Council Tax Collected |
Assistant Director - Community Finance |
49.00% |
|
|
|
|
BV010 |
Percentage of Non-Domestic Rates Collected |
Assistant Director - Community Finance |
50.59% |
|
59.84% |
|
|
BV011b |
Top 5% of earners(ethnic minorities) |
Assistant Director - Chief Executive's office |
0.00% |
|
0.00% |
|
|
BV011c |
Top 5% of earners(with a disability) |
Assistant Director - Chief Executive's office |
0.00% |
|
0.00% |
|
|
BV012 |
Working days lost to sickness absence |
Assistant Director - Chief Executive's office |
4.33 |
|
5.14 |
|
|
BV066a |
Rent Collection and Arrears Recovery(Rent Collected) |
Assistant Director - Housing Services |
98.12% |
|
98.10% |
|
|
BV066b |
Rent Collection and Arrears Recovery(7 Weeks Arrears) |
Assistant Director - Housing Services |
|
|
4.33% |
|
|
BV076d |
Housing Benefit Security - Prosecutions and Sanctions |
Assistant Director - Corporate Finance |
1.44 |
|
1.97 |
|
|
BV078b |
Speed of Processing: Change in Circumstances for HB/CTB |
Assistant Director - Community Finance |
11.30 |
|
|
|
|
BV084b |
Household waste collection (percentage change in kilograms per head) |
Assistant Director - Public Amenities |
0.80% |
|
|
|
|
BV109b |
Planning Applications: Minor Applications |
Assistant Director - Environmental Health, Planning & Development |
64.00% |
|
66.00% |
|
|
BV109c |
Planning Applications: "Other" Applications |
Assistant Director - Environmental Health, Planning & Development |
90.00% |
|
88.00% |
|
|
BV204 |
Planning Appeals |
Assistant Director - Environmental Health, Planning & Development |
83.0% |
|
66.0% |
|
|
BV212 |
Average time to relet local authority housing |
Assistant Director - Corporate Property |
25 |
|
23 |
|
|
BV218a |
Abandoned Vehicles Investigated Within 24 Hours |
Assistant Director - Development and Town Centre Services |
90.32% |
|
91.67% |
|
|
BV82b(i) |
Household Waste Management (composting, percentage) |
Assistant Director - Public Amenities |
22.72% |
|
|
|
|
BV82b(ii) |
Household waste management (composting, tonnage) |
Assistant Director - Public Amenities |
5,733.83 |
|
|
|
| Monthly Local PIs |
|
EHLPI 1 |
Dangerous Structures |
Assistant Director - Environmental Health, Planning & Development |
96.0% |
|
92.0% |
|
|
EHLPI 21 |
Overall Customer Satisfaction With The Development Control Service |
Assistant Director - Environmental Health, Planning & Development |
71.0% |
|
71.0% |
|
|
EHLPI 4 |
Dog Fouling Complaints |
Assistant Director - Environmental Health, Planning & Development |
83% |
|
84% |
|
|
EHLPI 6 |
Standard Pest Control Requests |
Assistant Director - Environmental Health, Planning & Development |
77% |
|
81% |
|
|
EHLPI 8 |
c. Enforcement Requests Completed(Environmental Protection) |
Assistant Director - Environmental Health, Planning & Development |
79.0% |
|
78.0% |
|
|
HLPI 1 |
Offers to Let Made Within 1 Day |
Assistant Director - Housing Services |
73.00% |
|
75.00% |
|
|
HLPI 3 |
Minimum Legal / Decent Homes Standard |
Assistant Director - Housing Services |
13 |
|
18 |
|
|
HLPI 5 |
Homeless Decisions |
Assistant Director - Housing Services |
80.00% |
|
82.00% |
|
|
HLPI 6 |
a. Complaints Dealt with Within Response Times |
Assistant Director - Housing Services |
74.47% |
|
73.47% |
|
|
HLPI 6 |
b. The Number of Compliments Received |
Assistant Director - Housing Services |
10 |
|
4 |
|
|
LLPI 2 |
Rent Possession Proceedings Within 4 Weeks |
Head of Legal Services |
85.00% |
|
88.12% |
|
|
LLPI 4 |
Prosecutions(Successful Outcomes) |
Head of Legal Services |
60.00% |
|
57.14% |
|
|
LLPI 6 |
New Leases Completed Within 50 Working Days |
Head of Legal Services |
77.77% |
|
|
|
|
PULPI 1 |
Number of Meals Served at the Civic Hall Bistro |
Assistant Director - Public Amenities |
6,545 |
|
7,875 |
|
|
PULPI 3 |
Civic Hall Drinks Takings |
Assistant Director - Public Amenities |
32,705.75 |
|
40,487.96 |
|
|
DTCLPI 5 |
Car Park Ticket Sales |
Assistant Director - Development and Town Centre Services |
743,592 |
|
890,646 |
|
|
CPLPI 2 |
Emergency Repairs Made Safe Within 24 Hours (external contractors) |
Assistant Director - Corporate Property |
96.70% |
|
93.47% |
|
|
CPLPI 3 |
Urgent - Completed Works within 3 days (internal workforce) |
Assistant Director - Corporate Property |
92.85% |
|
92.81% |
|
|
CPLPI 5 |
Urgent - Completed Works Within 3 Days (under £250) |
Assistant Director - Corporate Property |
94.00% |
|
93.72% |
|
|
CPLPI 9 |
To Complete Work Required In Void Properties Within 11 Days |
Assistant Director - Corporate Property |
17.00 |
|
15.00 |
|
|
CPLPI 11 |
INCLUDING CAPITAL EXPENDITURE- Repairs and Maintenance Service Expenditure(Planned/Responsive) |
Assistant Director - Corporate Property |
52.00% |
|
51.00% |
|
|
CPLPI 13 |
EXCLUDING CAPITAL EXPENDITURE- Repairs and Maintenance ServiceExpenditure(Planned/Responsive) |
Assistant Director - Corporate Property |
42.00% |
|
42.00% |
|
|
CPLPI 14 |
Repairs and Maintenance Service( Number of Emergency and Urgent against Non-Urgent) |
Assistant Director - Corporate Property |
45.00% |
|
45.00% |
|
|
CELPI 4 |
Community Project Assistance |
Assistant Director - Chief Executive's office |
11 |
|
12 |
|
|
CELPI 8 |
Notification of Interview Within 2 Working Days of Short-listing(SERVICE STANDARD) |
Assistant Director - Chief Executive's office |
86% |
|
|
|
