Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 25th January 2019
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Reference

Name

Owner

Nov 18/19

Nov 18/19 (Target Status)

Dec 18/19

Dec 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

Director - Business Improvement

40.3%

   

44.8%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

59.8%

   

59.7%

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

92%

   

   

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Business Improvement

4.15

   

4.64

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

2,370,333

   

2,754,931

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

98.81%

   

98.79%

   

HLPI 4

a. Processing of Private Sector Disabled Facilities Grants

Director - Housing and Communities

25.0

   

25.0

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

92.40%

   

95.27%

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

17.00

   

17.00

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.75%

   

   

   

PULPI 17

Visits to the Museum in Person

   

49,350

   

51,448

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

40%

   

40%

   

CFLPI 2

Former Debts - Council Tax

Director - Finance and Procurement

   

   

1,074,910

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

75.08%

   

84.33%

   

  

Reference

Name

Owner

Q2/18/19

Q2/18/19 (Target Status)

Q3/18/19

Q3/18/19 (Target Status)

Quarterly Local PIs 

ASMLPI 10

a.- The Number of Market Stalls Hired in Nuneaton

Director - Assets and Street Services

4,910

   

7,155

   

ASMLPI 10

b.-  The Number of Market Stalls Hired in Bedworth

Director - Assets and Street Services

2,058

   

3,118

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

87%

   

89%

   

  
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