Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifThursday, 26th July 2018
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Reference

Name

Owner

May 18/19

May 18/19 (Target Status)

Jun 18/19

Jun 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

Director - Business Improvement

49.7%

   

47.8%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

65.2%

   

65.5%

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

   

   

92%

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Business Improvement

0.80

   

1.40

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

588,775

   

867,030

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

98.93%

   

98.97%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

   

   

15

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

95.00%

   

80.48%

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing and Communities

1

   

3

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

13.00

   

14.00

   

PULPI 17

Visits to the Museum in Person

   

12,731

   

19,045

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

40%

   

40%

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

19.94%

   

29.11%

   

CFLPI 10

Percentage of Non-Domestic Rates Collected (Former BV 10)

Director - Finance and Procurement

21.40%

   

   

   

  

Reference

Name

Owner

Q4/17/18

Q4/17/18 (Target Status)

Q1/18/19

Q1/18/19 (Target Status)

Quarterly Local PIs 

ASMLPI 10

a.- The Number of Market Stalls Hired in Nuneaton

Director - Assets and Street Services

9,535

   

2,400

   

ASMLPI 10

b.-  The Number of Market Stalls Hired in Bedworth

Director - Assets and Street Services

   

   

980

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

84%

   

86%

   

  
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