Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifWednesday, 26th September 2018
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Reference

Name

Owner

Jul 18/19

Jul 18/19 (Target Status)

Aug 18/19

Aug 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 30 Seconds

Director - Business Improvement

47.3%

   

46.0%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

63.2%

   

62.1%

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

91%

   

92%

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Business Improvement

2.05

   

2.66

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

1,148,319

   

1,453,966

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

   

   

98.70%

   

HLPI 4

a. Processing Private Sector Disabled Facilities Grants

Director - Housing and Communities

   

   

29.0

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

82.75%

   

87.23%

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

17.00

   

   

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.77%

   

95.60%

   

PULPI 17

Visits to the Museum in Person

   

26,538

   

35,728

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

40%

   

40%

   

CFLPI 2

Former Debts - Council Tax

Director - Finance and Procurement

   

   

759,080

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

38.30%

   

47.41%

   

  

Reference

Name

Owner

Q4/17/18

Q4/17/18 (Target Status)

Q1/18/19

Q1/18/19 (Target Status)

Quarterly Local PIs 

ASMLPI 10

a.- The Number of Market Stalls Hired in Nuneaton

Director - Assets and Street Services

9,535

   

2,400

   

ASMLPI 10

b.-  The Number of Market Stalls Hired in Bedworth

Director - Assets and Street Services

   

   

980

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

84%

   

86%

   

  
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