Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifFriday, 23rd February 2018
Person "Administrator"User Screen "Our Performance"User Screen "Our Performance"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"
  
  

Reference

Name

Owner

Dec 17/18

Dec 17/18 (Target Status)

Jan 17/18

Jan 17/18 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

Director - Business Improvement

51.0%

   

50.0%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

65.9%

   

65.2%

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

75%

   

78%

   

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Business Improvement

2.77

   

3.29

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

3,031,734

   

3,311,668

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

98.98%

   

98.98%

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

41

   

47

   

HLPI 4

a. Processing Private Sector Disabled Facilities Grants

Director - Housing and Communities

25.0

   

25.0

   

HLPI 5

Homeless Decisions

Director - Housing and Communities

94.00%

   

93.00%

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

82.17%

   

83.33%

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

8.00

   

8.00

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.84%

   

95.53%

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

56%

   

56%

   

CFLPI 9

Percentage of Council Tax Collected (Former BV 9)

Director - Finance and Procurement

85.29%

   

94.11%

   

CFLPI 10

Percentage of Non-Domestic Rates Collected (Former BV 10)

Director - Finance and Procurement

83.17%

   

92.00%

   

  

Reference

Name

Owner

Q2/17/18

Q2/17/18 (Target Status)

Q3/17/18

Q3/17/18 (Target Status)

Quarterly Local PIs 

ASB3

Level of Anti-social Behaviour

Director - Housing and Communities

2,871

   

   

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

   

   

86%

   

  
Please click on an indicator for details.