Published onUser Screen "Our Performance"Indicators Below TargetPicture showing Z:\NBBC-logo-09_ASSET_WEB.gifTuesday, 29th May 2018
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Reference

Name

Owner

Mar 17/18

Mar 17/18 (Target Status)

Apr 18/19

Apr 18/19 (Target Status)

Monthly Local PIs 

CCSLPI 4

Telephone Calls Answered Within 20 Seconds

Director - Business Improvement

50.0%

   

50.3%

   

CCSLPI 6

Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes

Director - Business Improvement

66.7%

   

   

   

CCSLPI 7

Response to Complaints Within 10 Days

Director - Business Improvement

82%

   

93%

   

CCSLPI 8

Working Days Lost to Short Term Sickness Absence

Director - Business Improvement

4.02

   

   

   

CCSLPI 9

Working Days Lost to LongTerm Sickness Absence

Director - Business Improvement

   

   

0.40

   

ASMLPI 3

Occupied Commercial Property (Council - owned)

Director - Regeneration and Public Protection

93%

   

93%

   

ASMLPI 5

Footfall:Nuneaton Town Centre

Director - Assets and Street Services

   

   

306,407

   

HLPI 2

b. Sheltered Housing Alarm Calls (60 seconds)

Director - Housing and Communities

98.97%

   

   

   

HLPI 3

a. Removal of Private Sector Property Housing Hazards

Director - Housing and Communities

70

   

4

   

HLPI 4

a. Processing Private Sector Disabled Facilities Grants

Director - Housing and Communities

24.0

   

   

   

HLPI 6

a. Complaints Dealt with Within Response Times

Director - Housing and Communities

81.36%

   

90.00%

   

HLPI 7

a. Private Sector Dwellings Returned Into Occupation

Director - Housing and Communities

   

   

1

   

HLPI 10

Length of Stay in Bed and Breakfast Accommodation (former BV 183a)

Director - Housing and Communities

9.00

   

   

   

HLPI 14

Rent Collected (Former BV 66a)

Director - Housing and Communities

95.93%

   

   

   

PULPI 17

Visits to the Museum in Person

   

67,892

   

5,788

   

PULPI 20

Customer Satisfaction with Grounds Maintenance Operations

Director - Governance and Recreation

63%

   

40%

   

PULPI 21

b. Monitoring of the Standard of Grounds Maintenance Work - Informal Areas

Director - Governance and Recreation

56%

   

   

   

CFLPI 10

Percentage of Non-Domestic Rates Collected (Former BV 10)

Director - Finance and Procurement

98.10%

   

   

   

  

Reference

Name

Owner

Q3/17/18

Q3/17/18 (Target Status)

Q4/17/18

Q4/17/18 (Target Status)

Quarterly Local PIs 

ASMLPI 10

a.- The Number of Market Stalls Hired in Nuneaton

Director - Assets and Street Services

   

   

9,535

   

EHLPI 7

Determine Licensing Act Applications wthin 10 Working Days

Director - Regeneration and Public Protection

86%

   

84%

   

  
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