|
Reference |
Name |
Owner |
Dec 09/0 |
Dec 09/0 (Target Status) |
Jan 09/0 |
Jan 09/0 (Target Status) |
| Monthly Local PIs |
|
ASMLPI 1 |
Repairs Expenditure(Planned/Responsive),incl.capital |
Asset Management and Strategic Development Assistant Director |
56.00% |
|
55.00% |
|
|
ASMLPI 2 |
Repairs Expenditure(Planned/Responsive),excl. capital |
Asset Management and Strategic Development Assistant Director |
37.00% |
|
27.00% |
|
|
ASMLPI 3 |
Occupied Commercial Property |
Asset Management and Strategic Development Assistant Director |
90.0% |
|
86.0% |
|
|
ASMLPI 4 |
Car Park Ticket Sales |
Asset Management and Strategic Development Assistant Director |
1,363,783 |
|
1,492,720 |
|
|
ASMLPI 5 |
Footfall:Nuneaton Town Centre |
Asset Management and Strategic Development Assistant Director |
3,914,658 |
|
4,271,469 |
|
|
EHLPI 1 |
Dangerous Structures |
Assistant Director - Planning and Public Protection |
93.0% |
|
94.0% |
|
|
EHLPI 21 |
Overall Customer Satisfaction With The Development Control Service |
Assistant Director - Planning and Public Protection |
65.0% |
|
64.0% |
|
|
EHLPI 4 |
Dog Fouling Complaints |
Assistant Director - Planning and Public Protection |
|
|
88% |
|
|
EHLPI 31 |
Planning Appeals (Former BV 204) |
Assistant Director - Planning and Public Protection |
31.0% |
|
31.0% |
|
|
HLPI 3 |
Decent Homes Standard |
Assistant Director - Housing Services |
44 |
|
50 |
|
|
HLPI 10 |
Length of Stay in Bed and Breakfast Accommodation (former BV 183a) |
Assistant Director - Housing Services |
3.60 |
|
3.60 |
|
|
HLPI 4 |
a. Waiting Time For Adaptations (approval of grant/assistance) |
Assistant Director - Housing Services |
42.4 |
|
41.4 |
|
|
HLPI 6 |
a. Complaints Dealt with Within Response Times |
Assistant Director - Housing Services |
95.70% |
|
96.08% |
|
|
HLPI 13 |
Collection of Former Tenant Arrears |
Assistant Director - Housing Services |
21,463 |
|
22,971 |
|
|
HLPI 14 |
Rent Collected (Former BV 66a) |
Assistant Director - Housing Services |
97.97% |
|
97.81% |
|
|
HLPI 15 |
Rent Collection Arrears Percentage (Former BV 66b) |
Assistant Director - Housing Services |
4.64% |
|
5.09% |
|
|
HLPI 18 |
Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b |
Assistant Director - Housing Services |
7.09 |
|
6.70 |
|
|
HLPI 22 |
Average Time to Relet (Former BV 212) |
Assistant Director - Housing Services |
34.68 |
|
35.49 |
|
|
HLPI 22 |
a. Average Time to Relet ; Keys in to Ready-to-let Date |
Assistant Director - Housing Services |
|
|
15 |
|
|
HLPI 22 |
b. Average Time to Relet ; Ready-to-let Date to Letting Date |
Assistant Director - Housing Services |
26 |
|
28 |
|
|
HLPI 24 |
Emergency Repairs Made Safe Within 24 Hours (external) |
Assistant Director - Housing Services |
62.65% |
|
68.75% |
|
|
HLPI 25 |
Urgent - Completed Works within 3 days (internal workforce) |
Assistant Director - Housing Services |
78.40% |
|
79.71% |
|
|
HLPI 26 |
Urgent - Completed works within 3 days (external contractors) |
Assistant Director - Housing Services |
62.77% |
|
66.01% |
|
|
HLPI 28 |
a. Repairs Appointments Made and Kept (Internal Workforce) |
Assistant Director - Housing Services |
71.01% |
|
71.26% |
|
|
HLPI 29 |
Time taken to Complete Non-urgent Repairs (Days) |
Assistant Director - Housing Services |
17 |
|
24 |
|
|
HLPI 31 |
To Complete Work Required In Void Properties Within 13 Days |
Assistant Director - Housing Services |
13.31 |
|
15.00 |
|
|
HLPI 32 |
a.Satisfaction with Maintenance Service (Internal Workforce) |
Assistant Director - Housing Services |
88.66% |
|
88.53% |
|
|
HLPI 33 |
a. Repairs Expenditure(Emergency and Urgent/Non-Urgent); Internal Workforce |
Assistant Director - Housing Services |
|
|
21.00% |
|
|
HLPI 34 |
a. Repairs Expenditure( Emergency and Urgent against Non-Urgent); Internal Workforce |
Assistant Director - Housing Services |
39.00% |
|
40.00% |
|
|
LLPI 5 |
Section 106 Agreements Completed Within 50 Working Days |
Assistant Director - Legal and Democratic Services
AD Legal and Dem |
62.50% |
|
64.70% |
|
|
PULPI 1 |
Number of Meals Served at the Civic Hall Bistro |
Assistant Director - Public Amenities |
9,856 |
|
10,496 |
|
|
PULPI 2 |
Civic Hall Bistro Food Takings |
Assistant Director - Public Amenities |
56,038.95 |
|
60,073.62 |
|
|
PULPI 3 |
Civic Hall Drinks Takings |
Assistant Director - Public Amenities |
62,032.49 |
|
65,431.64 |
|
|
PULPI 14 |
Household Recycling Percentage - Former BV 82 a (i) |
Assistant Director - Public Amenities |
16.24% |
|
|
|
|
ITLPI 2 |
Percentage of Calls Resolved Within Service Level Agreement |
Assistant Director - IT and Communications |
67% |
|
|
|
|
ITLPI 4 |
Job Vacancy Requests Received via the Website |
Assistant Director - IT and Communications |
0 |
|
0 |
|
|
CFLPI 2 |
Former Debts - Council Tax |
Assistant Director - Finance and Procurement |
813,520 |
|
855,399 |
|
|
CFLPI 6 |
Sundry Debt Collection |
Assistant Director - Finance and Procurement |
82.52% |
|
81.32% |
|
|
CFLPI 10 |
Percentage of Non-Domestic Rates Collected (Former BV 10) |
Assistant Director - Finance and Procurement |
86.19% |
|
93.98% |
|
|
CFLPI 11 |
Speed of Processing: New HB/CTB Claims (Former BV 78a) |
Assistant Director - Finance and Procurement |
|
|
22.00 |
|
|
CFLPI 12 |
Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b) |
Assistant Director - Finance and Procurement |
20.00 |
|
19.00 |
|
|
CELPI 3 |
Tourism Enquiries |
Assistant Director - Chief Executive's office |
110 |
|
112 |
|
|
CELPI 4 |
Community Project Assistance |
Assistant Director - Chief Executive's office |
26 |
|
|
|
|
CELPI 5 |
Community Group Support |
Assistant Director - Chief Executive's office |
251 |
|
282 |
|
|
CELPI 14 |
Working Days Lost to Sickness Absence (Former BV 12) |
Assistant Director - Chief Executive's office |
7.77 |
|
8.76 |
|
| Monthly National Indicators |
|
NI 15 |
Serious Violent Crime Rate |
Communities Manager |
0.61 |
|
0.70 |
|
|
NI 181 |
Processing Housing/Council Benefit New Claims and Change Events |
Assistant Director - Finance and Procurement |
19.0 |
|
19.0 |
|
