|
Reference |
Name |
Owner |
Aug 08/9 |
Aug 08/9 (Target Status) |
Sep 08/9 |
Sep 08/9 (Target Status) |
| Monthly BVPIs |
|
BV014 |
Percentage of early retirements |
Assistant Director - Chief Executive's office |
0.00% |
|
0.00% |
|
|
BV015 |
Percentage of ill-health retirements |
Assistant Director - Chief Executive's office |
0.13% |
|
0.13% |
|
|
BV016a |
Percentage of employees with a disability |
Assistant Director - Chief Executive's office |
3.13% |
|
3.13% |
|
|
BV017a |
Ethnic minority representation in the workforce |
Assistant Director - Chief Executive's office |
4.72% |
|
4.70% |
|
|
BV064 |
Private Sector Dwellings Returned Into Occupation or Demolished |
Assistant Director - Housing Services |
45 |
|
50 |
|
|
BV066c |
Rent Collection and Arrears Recovery(Notices Seeking Possession) |
Assistant Director - Housing Services |
|
|
18.60% |
|
|
BV066d |
Rent Collection and Arrears Recovery(Evictions) |
Assistant Director - Housing Services |
0.17% |
|
0.20% |
|
|
BV076c |
Housing Benefit Security - investigations |
Assistant Director - Corporate Finance |
28.00 |
|
30.42 |
|
|
BV078a |
Speed of Processing: New HB/CTB Claims |
Assistant Director - Community Finance |
16.90 |
|
15.20 |
|
|
BV078b |
Speed of Processing: Change in Circumstances for HB/CTB |
Assistant Director - Community Finance |
|
|
9.90 |
|
|
BV170a |
Visits to and use of museums: all visits |
Assistant Director - Public Amenities |
181 |
|
227 |
|
|
BV170b |
Visits to and use of museums: visits in person |
Assistant Director - Public Amenities |
164.40 |
|
208.40 |
|
|
BV170c |
Visits to and use of museums: school groups |
Assistant Director - Public Amenities |
629 |
|
719 |
|
|
BV174 |
Racial incidents recorded |
Assistant Director - Chief Executive's office |
0.00 |
|
0.00 |
|
|
BV183b |
Length of Stay in Temporary Accommodation (Hostel) |
Assistant Director - Housing Services |
4.60 |
|
3.50 |
|
|
BV218b |
Abandoned Vehicles Removed Within 24 Hours |
Assistant Director - Development and Town Centre Services |
100.00% |
|
100.00% |
|
|
BV82a(i) |
Household waste management (recycling,percentage) |
Assistant Director - Public Amenities |
15.43% |
|
|
|
|
BV82a(ii) |
Household waste management (recycling,tonnage) |
Assistant Director - Public Amenities |
3,894.59 |
|
|
|
| Monthly Local PIs |
|
EHLPI 22 |
Overall Customer Satisfaction With The Building Control Service |
Assistant Director - Environmental Health, Planning & Development |
91.0% |
|
91.0% |
|
|
EHLPI 5 |
Stray Dog Complaints |
Assistant Director - Environmental Health, Planning & Development |
94% |
|
95% |
|
|
EHLPI 7 |
Urgent Pest Control Requests |
Assistant Director - Environmental Health, Planning & Development |
96% |
|
96% |
|
|
EHLPI 8 |
d. Enforcement Requests Completed(Food and Occupational Safety) |
Assistant Director - Environmental Health, Planning & Development |
88.0% |
|
87.0% |
|
|
EHLPI 8 |
b. Enforcement Requests Completed(Development Control) |
Assistant Director - Environmental Health, Planning & Development |
86.0% |
|
85.0% |
|
|
EHLPI 8 |
a. Enforcement Requests Completed(Building Control) |
Assistant Director - Environmental Health, Planning & Development |
91.0% |
|
93.0% |
|
|
EHLPI 11 |
Urgent Pollution Control Requests for Service |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 13 |
Response to Food Alerts |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 14 |
Response to Food Borne Illness Notifications |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 15 |
Response to Food Complaints |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 16 |
Response to Food Service Requests |
Assistant Director - Environmental Health, Planning & Development |
98% |
|
98% |
|
|
EHLPI 18 |
Response to H&S Complaints |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 19 |
Response to H&S Service Requests |
Assistant Director - Environmental Health, Planning & Development |
99% |
|
98% |
|
|
EHLPI 20 |
Response to Statutory Notifications |
Assistant Director - Environmental Health, Planning & Development |
100% |
|
100% |
|
|
EHLPI 23 |
Overall Customer Satisfaction WithThe Environmental Protection Service |
Assistant Director - Environmental Health, Planning & Development |
86.0% |
|
87.0% |
|
|
EHLPI 24 |
Overall Satisfaction With The Food and Occupational Safety Service |
Assistant Director - Environmental Health, Planning & Development |
96.0% |
|
|
|
|
HLPI 2 |
Sheltered Housing Alarm Calls |
Assistant Director - Housing Services |
95.40% |
|
95.68% |
|
|
HLPI 4 |
a. Waiting Time For Adaptations (approval of grant/assistance) |
Assistant Director - Housing Services |
39.2 |
|
30.6 |
|
|
HLPI 4 |
b. Waiting Time For Adaptations (completion of works) |
Assistant Director - Housing Services |
|
|
46.8 |
|
|
HLPI 10 |
Length of Stay in Bed and Breakfast Accommodation (former BV 183a) |
Assistant Director - Housing Services |
2.31 |
|
2.92 |
|
|
LLPI 1 |
Despatch of Right to Buy Transfer Documentation |
Head of Legal Services |
100.00% |
|
100.00% |
|
|
LLPI 3 |
Business Tenancy Proceedings Within 2 Weeks |
Head of Legal Services |
100.00% |
|
100.00% |
|
|
LLPI 9 |
Council House Sale Completions |
Head of Legal Services |
100% |
|
100% |
|
|
LLPI 10 |
Section 106 Agreement - Despatch of Papers |
Head of Legal Services |
100% |
|
100% |
|
|
LLPI 11 |
Anti-Social Behaviuor Orders Obtained |
|
100% |
|
100% |
|
|
PULPI 2 |
Civic Hall Bistro Food Takings |
Assistant Director - Public Amenities |
36,317.01 |
|
44,341.21 |
|
|
ITLPI 1 |
Percentage of Calls Resolved at First Contact |
Assistant Director - IT and Communications |
|
|
67% |
|
|
ITLPI 3 |
Number of Website Service Requests |
Assistant Director - IT and Communications |
2,558 |
|
3,017 |
|
|
ITLPI 4 |
Job Vacancy Requests Received via the Website |
Assistant Director - IT and Communications |
547 |
|
554 |
|
|
CPLPI 1 |
Emergency Repairs Made Safe Within 24 Hours (internal workforce) |
Assistant Director - Corporate Property |
98.60% |
|
98.85% |
|
|
CPLPI 4 |
Urgent - Completed works within 3 days (external contractors) |
Assistant Director - Corporate Property |
|
|
95.89% |
|
|
CPLPI 6 |
Percentage of repair jobs for which an appointment was made |
Assistant Director - Corporate Property |
99.00% |
|
99.00% |
|
|
CPLPI 7 |
Time taken to Complete Non-urgent Repairs (Days) |
Assistant Director - Corporate Property |
11 |
|
7 |
|
|
CPLPI 8 |
Pre-inspect Void Property Within 2 Days |
Assistant Director - Corporate Property |
0.50 |
|
0.50 |
|
|
CPLPI 10 |
Customer Satisfaction with Building Maintenance Service |
Assistant Director - Corporate Property |
97.92% |
|
97.97% |
|
|
CPLPI 15 |
Average Void Property Level |
Assistant Director - Corporate Property |
26 |
|
29 |
|
|
CFLPI 1 |
Percentage of new claims decided within 14 days |
Assistant Director - Community Finance |
98.00% |
|
99.00% |
|
|
CELPI 1 |
Occupied Commercial Property |
Assistant Director - Chief Executive's office |
96.0% |
|
|
|
|
CELPI 3 |
Tourism Enquiries |
Assistant Director - Chief Executive's office |
266 |
|
342 |
|
|
CELPI 5 |
Community Group Support |
Assistant Director - Chief Executive's office |
193 |
|
225 |
|
|
DSSLPI 1 |
Standard searches within 10 Days. |
Head of Legal Services |
99.50% |
|
99.56% |
|
