10/14 = 71% Combination of leave and sickness contributes to low score - Manager reviewing on weekly basis
Jul 08/9
84%
11/13 = 85%
Aug 08/9
83%
11/11 = 100% Anticipate return to target by January owing to better communication between contact centre and Animal Wardens, improvements on data entry onto Flare and greater awareness of Animal Wardens of target dates.
Sep 08/9
84%
20/21 = 95% On target to exceed rolling average target of 90% by January