Chart showing Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onTuesday, 25th May 2021Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Details"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Update"Show Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Repairs and Maintenance
Person "Administrator"User Screen "Introduction & Framework"User Screen "Strategic Risk Register"User Screen "Delivering Our Future (DOF) Delivery Plan"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
  
  
TablenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Chart showing Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Table showing Hierarchical Self of Indicator "HLPI 29 - Customer Satisfaction with Repairs and Maintenance"Below TargetOn TargetAbove Target

Month

Percentage

Comment

Apr 20/21

100.00%

   

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

May 20/21

100.00%

   

0 Tenants contacted 0 satisfied NB- No assessments carried out following Government Guidance regarding ongoing pandemic

Jun 20/21

100.00%

   

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Jul 20/21

100.00%

   

0 Tenants contacted 0 satisfied No Assessments carried out since 24 March due to ongoing restrictions. Assessments are due to commence again from 3 August 2020.

Aug 20/21

100.00%

   

14 Tenants contacted 14 satisfied Cumulative Total: 100% 14 Tenants contacted 14 satisfied

Sep 20/21

100.00%

   

38 Tenants contacted 38 satisfied Cumulative Total: 100% 52 Tenants contacted 52 satisfied

Oct 20/21

98.75%

   

28 Tenants contacted 27 satisfied Cumulative Total: 98.75% 80 Tenants contacted 79 satisfied

Nov 20/21

97.00%

   

36 Tenants contacted 35 satisfied Cumulative Total: 98.27% 116 Tenants contacted 114 satisfied

Dec 20/21

100.00%

   

21 Tenants contacted 21 satisfied Cumulative Total: 98.54% 137 Tenants contacted 135 satisfied

Jan 20/21

98.66%

   

13 Tenants contacted 13 satisfied Cumulative Total: 98.66% 150 Tenants contacted 148 satisfied

Feb 20/21

100.00%

   

12 Tenants contacted 12 satisfied Cumulative Total: 98.76% 162 Tenants contacted 160 satisfied

Mar 20/21

100.00%

   

11 Tenants contacted 11 satisfied Cumulative Total: 98.84% 173 Tenants contacted 171 satisfied

Apr 21/22

100.00%

   

13 Tenants contacted 13 satisfied

May 21/22

   

   

   

Jun 21/22

   

   

   

Jul 21/22

   

   

   

Aug 21/22

   

   

   

Sep 21/22

   

   

   

Oct 21/22

   

   

   

Nov 21/22

   

   

   

Dec 21/22

   

   

   

Jan 21/22

   

   

   

Feb 21/22

   

   

   

Mar 21/22