Chart showing Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th July 2018Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Details"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Update"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Table showing Hierarchical Self of Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Chart showing Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Below TargetOn TargetAbove Target

Month

Percentage

Note

Jul 16/17

99.15%

   

July: 32 Tenants Contacted 32 Satisfied 32 / 32 = 100% Cumulative Total: 118 Tenants Contacted 117 Tenants Satisfied 117 / 118 = 99.15%

Aug 16/17

98.63%

   

August: 29 Tenants Contacted 28  Satisfied 28 / 29 = 96.55 Cumulative Total: 147 Tenants Contacted 145 Tenants Satisfied 145 / 147 = 98.63%

Sep 16/17

98.35%

   

September: 35 Tenants Contacted 34  Satisfied 34 / 35 = 97.14% Cumulative Total: 182 Tenants Contacted 179 Tenants Satisfied 179 / 182 = 98.35%

Oct 16/17

97.00%

   

October: 52 Tenants Contacted 48  Satisfied 48 / 52 = 92.3% Cumulative Total: 234 Tenants Contacted 227 Tenants Satisfied 227 / 234 = 97.00%

Nov 16/17

97.52%

   

November: 48 Tenants Contacted 48  Satisfied 48 / 48 = 100% Cumulative Total: 282 Tenants Contacted 275 Tenants Satisfied 275 / 282 = 97.52%

Dec 16/17

97.74%

   

December: 28 Tenants Contacted 28  Satisfied 28 / 28 = 100% Cumulative: 310 Tenants Contacted 303 Tenants Satisfied 303 / 310 = 97.74 %

Jan 16/17

98.00%

   

January: 41 Tenants Contacted 41  Satisfied 41 / 41 = 100% Cumulative: 351 Tenants Contacted 344 Tenants Satisfied 344 / 351 = 98.00 %

Feb 16/17

97.90%

   

February: 33 Tenants Contacted 32  Satisfied 32 / 33 = 96.9% Cumulative: 384 Tenants Contacted 376 Tenants Satisfied 376 / 384 = 97.9 % 1 recall due to faulty materials

Mar 16/17

98.08%

   

March: 34 Tenants Contacted 34  Satisfied 34 / 34 = 100% Cumulative: 418 Tenants Contacted 410 Tenants Satisfied 410 / 418 = 98.08 %

Apr 17/18

97.43%

   

April:  39 tenants contacted     38 satisfied.     Cumulative total 97.43%.      39 tenants contacted     38 tenants satisfied.

May 17/18

97.26%

   

May:  34 tenants contacted     33 satisfied.     Cumulative total 97.26%.      73 tenants contacted     71 tenants satisfied.

Jun 17/18

97.16%

   

June:  33 tenants contacted     32 satisfied.     Cumulative total 97.16%.      106 tenants contacted   103   tenants satisfied.

Jul 17/18

97.85%

   

July:  34 tenants contacted     34 satisfied.     Cumulative total 97.85%.      140 tenants contacted   137   tenants satisfied.

Aug 17/18

98.22%

   

August  29 tenants contacted     29 satisfied.     Cumulative total 98.22%.      169 tenants contacted   166   tenants satisfied.

Sep 17/18

97.97%

   

September  29 tenants contacted     28 satisfied.     Cumulative total 97.97%.      198 tenants contacted   194   tenants satisfied.

Oct 17/18

98.16%

   

October: 29 tenants contacted     28 satisfied.     Cumulative total 98.16%.      218 tenants contacted   214   tenants satisfied.

Nov 17/18

97.93%

   

November: 24 tenants contacted     23 satisfied.     Cumulative total 97.93%.      242 tenants contacted   237   tenants satisfied.

Dec 17/18

97.81%

   

December: 33 tenants contacted     32 satisfied.     Cumulative total 97.81%.      275 tenants contacted   269   tenants satisfied.

Jan 17/18

98.00%

   

January: 26 tenants contacted     26 satisfied.     Cumulative total 98.00%.      301 tenants contacted   295   tenants satisfied.

Feb 17/18

98.12%

   

February: 19 tenants contacted     19 satisfied.     Cumulative total 98.12%.      320 tenants contacted   314   tenants satisfied.

Mar 17/18

97.88%

   

March: 11 tenants contacted     10 satisfied.     Cumulative total 97.88%.      331 tenants contacted   324   tenants satisfied.

Apr 18/19

100.00%

   

19 Tenants contacted 19 satisfied              Cumulative total 100% 19 Tenants contacted   19 tenants satisfied.

May 18/19

97.22%

   

17 Tenants contacted  16 satisfied            Cumulative total:  97.22%.                       36 Tenants contacted  35 Tenants satisfied.

Jun 18/19

98.15%

   

18 Tenants contacted  18 satisfied      Cumulative total:  97.22%.                       54 Tenants contacted  53 Tenants satisfied.

Jul 18/19