Chart showing Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 26th April 2019Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Details"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Links"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Printable"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Update"Show Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Table showing Hierarchical Self of Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Chart showing Indicator "HLPI 29 - Customer Satisfaction with Planned and Cyclical Maintenance Work Programmes"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 17/18

97.43%

   

April:  39 tenants contacted     38 satisfied.     Cumulative total 97.43%.      39 tenants contacted     38 tenants satisfied.

May 17/18

97.26%

   

May:  34 tenants contacted     33 satisfied.     Cumulative total 97.26%.      73 tenants contacted     71 tenants satisfied.

Jun 17/18

97.16%

   

June:  33 tenants contacted     32 satisfied.     Cumulative total 97.16%.      106 tenants contacted   103   tenants satisfied.

Jul 17/18

97.85%

   

July:  34 tenants contacted     34 satisfied.     Cumulative total 97.85%.      140 tenants contacted   137   tenants satisfied.

Aug 17/18

98.23%

   

August  29 tenants contacted     29 satisfied.     Cumulative total 98.22%.      169 tenants contacted   166   tenants satisfied.

Sep 17/18

97.98%

   

September  29 tenants contacted     28 satisfied.     Cumulative total 97.97%.      198 tenants contacted   194   tenants satisfied.

Oct 17/18

98.17%

   

October: 29 tenants contacted     28 satisfied.     Cumulative total 98.16%.      218 tenants contacted   214   tenants satisfied.

Nov 17/18

97.93%

   

November: 24 tenants contacted     23 satisfied.     Cumulative total 97.93%.      242 tenants contacted   237   tenants satisfied.

Dec 17/18

97.82%

   

December: 33 tenants contacted     32 satisfied.     Cumulative total 97.81%.      275 tenants contacted   269   tenants satisfied.

Jan 17/18

98.00%

   

January: 26 tenants contacted     26 satisfied.     Cumulative total 98.00%.      301 tenants contacted   295   tenants satisfied.

Feb 17/18

98.13%

   

February: 19 tenants contacted     19 satisfied.     Cumulative total 98.12%.      320 tenants contacted   314   tenants satisfied.

Mar 17/18

97.89%

   

March: 11 tenants contacted     10 satisfied.     Cumulative total 97.88%.      331 tenants contacted   324   tenants satisfied.

Apr 18/19

100.00%

   

19 Tenants contacted 19 satisfied              Cumulative total 100% 19 Tenants contacted   19 tenants satisfied.

May 18/19

97.22%

   

17 Tenants contacted  16 satisfied            Cumulative total:  97.22%.                       36 Tenants contacted  35 Tenants satisfied.

Jun 18/19

98.15%

   

18 Tenants contacted  18 satisfied      Cumulative total:  97.22%.                       54 Tenants contacted  53 Tenants satisfied.

Jul 18/19

95.23%

   

21 Tenants Contacted 20 Satisfied Cumulative Total:  97.33%. 75 Tenants Contacted 73 Tenants Satisfied

Aug 18/19

97.92%

   

21 Tenants Contacted 21 Satisfied Cumulative Total:  97.92%. 96 Tenants Contacted 94 Tenants Satisfied

Sep 18/19

98.26%

   

19 Tenants Contacted 19 Satisfied Cumulative Total:  98.26%. 115 Tenants Contacted 113 Tenants Satisfied

Oct 18/19

98.46%

   

17 Tenants Contacted 17 Satisfied Cumulative Total:  98.46%. 132 Tenants Contacted 130 Tenants Satisfied

Nov 18/19

98.03%

   

20 Tenants Contacted 19 Satisfied Cumulative Total:  98.03%. 152 Tenants Contacted 149 Tenants Satisfied

Dec 18/19

98.24%

   

19 Tenants Contacted 19 Satisfied Cumulative Total:  98.24%. 171 Tenants Contacted 168 Tenants Satisfied

Jan 18/19

98.06%

   

35 Tenants Contacted 14 Satisfied Cumulative Total:  98.06%. 206 Tenants Contacted 202 Tenants Satisfied

Feb 18/19

98.36%

   

39 Tenants Contacted 39 Satisfied Cumulative Total:  98.36%. 245 Tenants Contacted 241 Tenants Satisfied

Mar 18/19

98.58%

   

37 Tenants Contacted 37 Satisfied Cumulative Total:  98.58%. 282 Tenants Contacted 278 Tenants Satisfied