Chart showing Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 23rd November 2018Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Details"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Links"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Printable"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Update"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifPULPI 20 - Customer Satisfaction with Grounds Maintenance Operations
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Strategic Risk Register"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Table showing Hierarchical Self of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Chart showing Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Below TargetOn TargetAbove Target

Month

Percentage

Note

Nov 16/17

65%

   

60 sheets issued. 8 returned. 2 positive, 6 negative. Cumulative  positive 31 / 48 total. Missing returns located within document management system. Previous months figures brought up to date.

Dec 16/17

62%

   

60 sheets issued. 7 returned. 3 positive, 4 negative. Cumulative  34 positive / 55 total.

Jan 16/17

63%

   

120 sheets issued. 9 returned. 6 positive, 3 negative. Cumulative  40 positive / 64 total.

Feb 16/17

61%

   

120 Sheets Issued. 13 returned. 1 positive, 6 negative. Cumulative 47 positive / 77 total.

Mar 16/17

63%

   

60 Sheets Issued. 9 returned. 7 positive, 2 negative. Cumulative  positive 54 / 86 total.

Apr 17/18

100%

   

60 forms distributed, 1 returned, 1 positive

May 17/18

71%

   

60 forms distributed, 6 returned, 4 positive, 2 negative. Cumulative 5/7 x 100 = 71

Jun 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Jul 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Aug 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Sep 17/18

71%

   

60 forms distributed,1 return but comments not relevant to grounds contract work     Cumulative 5/7 x 100 = 71

Oct 17/18

71%

   

60 forms distributed,1 return but comments not relevant to grounds contract work     Cumulative 5/7 x 100 = 71

Nov 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Dec 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Jan 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Feb 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Mar 17/18

63%

   

60 forms distributed,9 returns  Cumulative 10/16 x 100 = 62.5

Apr 18/19

40%

   

60 forms sent out, 10 responses, 4 scoring 3 or more out of 5. 4/10

May 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Jun 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Jul 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Aug 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Sep 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10.

Oct 18/19

40%

   

60 forms sent out, 0 responses Cumulative figure therefore remains the same 4/10. Forms have been amended to try to increase response and new version will be sent out from late November both from Glendale and Parks staff

Nov 18/19