Chart showing Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"TablenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenotenoteTable showing Value of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onFriday, 23rd February 2018Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Details"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Links"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Printable"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Update"Show Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifPULPI 20 - Customer Satisfaction with Grounds Maintenance Operations
Person "Administrator"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Business Plans"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Table showing Hierarchical Self of Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Chart showing Indicator "PULPI 20 - Customer Satisfaction with Grounds Maintenance Operations"Below TargetOn TargetAbove Target

Month

Percentage

Note

Feb 15/16

76%

   

100 forms were given out and 7 were returned 5 positive scoring 3 and above and 2 negative scoring 2 or below = % for month Cumulative 86/113 .

Mar 15/16

76%

   

120 forms were given out and 14 were returned 11 positive scoring 3 and above and 3 negative scoring 2 or below = % for month Cumulative 97/127 .

Apr 16/17

80%

   

120 sheets issued. Five returned: four positive, one negative.

May 16/17

78%

   

60 sheets issued. 4 returned. 3 positive, 1 negative. Cumulative 7 positive / 9 total.

Jun 16/17

75%

   

80 sheets issued. 7 returned. 5 positive, 2 negative. Cumulative 12 positive / 16 total.

Jul 16/17

72%

   

120 sheets issued. 9 returned. 6 positive, 3 negative. Cumulative 18 positive / 25 total.

Aug 16/17

76%

   

120 sheets issued. 9 returned. 8 positive, 1 negative. Cumulative 26 positive / 34 total.

Sep 16/17

72%

   

60 sheets issued. 5 returned. 2 positive, 3 negative. Cumulative 28 positive /39 total.

Oct 16/17

73%

   

60 sheets issued. 1 returned. 1 positive, 0 negative. Cumulative 29 positive / 40 total.

Nov 16/17

65%

   

60 sheets issued. 8 returned. 2 positive, 6 negative. Cumulative  positive 31 / 48 total. Missing returns located within document management system. Previous months figures brought up to date.

Dec 16/17

62%

   

60 sheets issued. 7 returned. 3 positive, 4 negative. Cumulative  34 positive / 55 total.

Jan 16/17

63%

   

120 sheets issued. 9 returned. 6 positive, 3 negative. Cumulative  40 positive / 64 total.

Feb 16/17

61%

   

120 Sheets Issued. 13 returned. 1 positive, 6 negative. Cumulative 47 positive / 77 total.

Mar 16/17

63%

   

60 Sheets Issued. 9 returned. 7 positive, 2 negative. Cumulative  positive 54 / 86 total.

Apr 17/18

100%

   

60 forms distributed, 1 returned, 1 positive

May 17/18

71%

   

60 forms distributed, 6 returned, 4 positive, 2 negative. Cumulative 5/7 x 100 = 71

Jun 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Jul 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Aug 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Sep 17/18

71%

   

60 forms distributed,1 return but comments not relevant to grounds contract work     Cumulative 5/7 x 100 = 71

Oct 17/18

71%

   

60 forms distributed,1 return but comments not relevant to grounds contract work     Cumulative 5/7 x 100 = 71

Nov 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Dec 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Jan 17/18

71%

   

60 forms distributed,0 returns  Cumulative 5/7 x 100 = 71

Feb 17/18